Jon Jackson

On 10/30/2024, I drove all the way from Kansas City to Mel Hambelton Ford in Wichita, KS, to trade in my 2016 Ford Explorer and buy a brand new 2025 Ford Explorer Active. Unfortunately, what should have b Mel Hambelton Ford in Wichita, KS, to trade in my 2016 Ford Explorer and buy a brand new 2025 Ford Explorer Active. Unfortunately, what should have been an exciting purchase quickly turned into a huge hassle. Less than 24 hours after purchasing and driving my new vehicle home, with under 300 miles on it, I received a warning about a power steering issue that required immediate service. I reached out to Nick at Mel Hambelton, who advised me to take it to a Ford service center in Kansas City. The service center determined that the power steering wiring harness was faulty and needed to be replaced. To make matters worse, they didn’t have the part in stock and had no clear timeline for when it would arrive. Frustrated by the situation, I contacted Mel Hambelton to share my experience and ask if they could offer any compensation or extended warranty, given that my brand-new car was already in the shop. The response? “We don’t build the car; we just sell it.” This made it very clear that they don’t stand by the quality of the vehicles they sell. I was told there was nothing more they could do because the repair was covered under the standard warranty. When I contacted Ford corporate, I was told to take it up with the dealership. So, I was left in an endless loop between Ford and Mel Hambelton. Mel Hambelton did mention an extended warranty as a potential option—but only if I purchased it. Despite their promise to follow up with pricing, their Business Manager Jon has yet to get back to me. This entire experience has been nothing but disappointing. Buying a new car should be exciting, not a nightmare. Mel Hambelton Ford clearly doesn’t prioritize customer satisfaction or stand behind the vehicles they sell. I deeply regret choosing them and will never do business here again. Do better, Mel Hambelton. Stand by the products you sell and treat your customers right. More

Report | Print

That dealership is totally awesome I would recommend anyone to go see them they will take very good care of you and it doesn’t take all day either they will get you what you want in a vehicle they are v anyone to go see them they will take very good care of you and it doesn’t take all day either they will get you what you want in a vehicle they are very understanding and friendly they are the best place to buy a vehicle I recommend for you to go there instead of any other car dealership they don’t have the curiosity or the time for you your home dealerships are nothing but big joke so if you really get serious about buying a vehicle Mel Hamilton ford is your car dealership More

Report | Print

Great people A + experience. Went above and beyond to make deal .will definitely purchase my next vehicle from Mel Hambelton. Went above and beyond to make deal .will definitely purchase my next vehicle from Mel Hambelton. More

Report | Print

Stan Bogdan and Jon Jackson made my car buying process so easy! They even found me something better than what I walked in looking for. I will absolutely be back to work with them again! easy! They even found me something better than what I walked in looking for. I will absolutely be back to work with them again! More

Report | Print

HANDS DOWN THE BEST. Jon Jackson is seriously the nicest person to work with. He always goes above and always with a smile on his face! In less than a year we got two vehicles from him and have got EXCEPTIO person to work with. He always goes above and always with a smile on his face! In less than a year we got two vehicles from him and have got EXCEPTIONAL customer service every time. Any questions or concerns and I call him he answers. Thank goodness for Stan Bogdan for introducing us to him! I also want to tell James Shock how much i have missed our conversations and how much at ease he makes us feel when signing our paperwork. Thank you MH Ford for ANOTHER great experience. Please give these guys an applause for always being there for us. More

Report | Print

Absolutely loved buying a car from John. He made sure to get me in the car I was happy with. He was very nice and upfront about everything we were talking about. I would recommend him to anyone who needs a get me in the car I was happy with. He was very nice and upfront about everything we were talking about. I would recommend him to anyone who needs a new vehicle. More

Report | Print

These guys went above and beyond for me! I got the truck I wanted for an awesome deal! The staff was super knowledgeable and friendly, will be a repeat customer for sure! I wanted for an awesome deal! The staff was super knowledgeable and friendly, will be a repeat customer for sure! More

Report | Print

This is my second time purchasing a vehicle with Jon!!! He listens to our needs and follows through. Hands down best car sales man around!!! He looked for a few months finding exactly what we want and boom He listens to our needs and follows through. Hands down best car sales man around!!! He looked for a few months finding exactly what we want and boom!!! Great personality and the best truck buying experience. So fun I want to do it again!!! More

Report | Print

Awesome service! Jon is the BEST. I unexpectedly had to get a new car after mine was totaled in an accident. Jon was kind, patient, and gave me the best advice and gui Jon is the BEST. I unexpectedly had to get a new car after mine was totaled in an accident. Jon was kind, patient, and gave me the best advice and guidance as I picked out a new vehicle. My dad passed away recently and this would be a life event that he would help me with. Jon was aware of the emotions I was feeling and treated me and my family like family. He helped me find a vehicle I felt safe in which was the most important thing. Stan was also a huge help to my family and I. He was also very kind and helpful and made the car buying process as stress free as possible! I would recommend Mel Hambelton to anyone and I will definitely be back in the future!! More

Report | Print

Jon Jackson Jon was very professional, knowledgeable and patient. Obviously customer satisfaction is important to him. We had a great experience through the sales Jon was very professional, knowledgeable and patient. Obviously customer satisfaction is important to him. We had a great experience through the sales portion of the deal. More

Report | Print