Jon Alois
Jon Alois at Griffin's Hub Chrysler Jeep Dodge Ram
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Jon Alois

Service Advisor

Griffin's Hub Chrysler Jeep Dodge Ram

5700 South 27th Street
Milwaukee, WI 53221

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4.4
88 Reviews
4.4

88 Reviews

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88 Reviews of Jon Alois

August 28, 2024

Dealership Rating
Employee Rating

Woody like my car father and make sure I can be road with a car that works. More

by ANT800800
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Woody Kroeker

July 05, 2024

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When I arrived to the dealership I was greeted by name and asked if any additional services needed to be done besides the routine maintenance. They were very polite and escorted me to the waiting area. Th More

by Tom
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Paterson

July 01, 2024

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Employee Rating

My vehicle was not fix I was told that the replacement parts was been order but with no ETA More

by kmdee2020
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Jul 05, 2024

Griffin's Hub Chrysler Jeep Dodge Ram responded

Good Afternoon, Thank you for reaching out. Unfortunately, we did not have the part in stock for your repair, but it was ordered. We will reach out with an ETA once we are given one. If you have any additional questions or concerns, please reach out to our Assistant Service Manager, Dennis Mohammed, at dmohammed@griffindodge.com or by phone at 414-325-3333.

June 30, 2024

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Employee Rating

Service employee turn over rate is very high. That should tell you something. Service writer told me my problem was that I bought a Dodge, in front of my salesman! at a Dodge dealer! Maybe he was More

by SHAWNALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Glen Pavlovich, Dino Shackelford, Dennis Weide, Eric Paterson, Mark Bacon, Alex Aicher, Patricia Steidtman , What names? I've never had the same person twice due to their hi turnover.

June 29, 2024

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They serviced my car with No problems, got me in services my car what needed to get done. They was friendly and helpful More

by Dodgedart
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Recommend Dealer
Yes

June 23, 2024

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Inexperienced technicians damaged SEVERAL parts on my vehicle. Now my vehicle has to go back in for service to be repaired again More

by raptor146
Service Price Transparency
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Service Communication
Recommend Dealer
No
Jul 05, 2024

Griffin's Hub Chrysler Jeep Dodge Ram responded

Good Afternoon, Thank you for bringing up this incident. While we did take great care not to scratch any of the plastic in the vehicle when doing the repair, we are sorry that there were some pieces that were damaged. We have the replacement parts on order and will be making the situation right for you. We are deeply sorry about the stress and inconvenience you have experienced because of this. We will let you know as soon as those ordered parts are in, pick up your vehicle and drop off a loaner, and proceed with the repair. In the meantime, please don't hesitate to reach out to our Assistant Service Manager, Dennis Mohammed, at dmohammed@griffindodge.com or at 414-325-3333.

June 20, 2024

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Employee Rating

They are some nice, great kind, gentle people to work with and go to get cars from More

by LATONYALEE557
Service Price Transparency
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Recommend Dealer
Yes

June 18, 2024

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Employee Rating

always satisfied by the service department. .. jbi ut I ust wish the carwash worked during my visits. More

by jlszweda
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eric Paterson

June 18, 2024

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Employee Rating

Terrible service my car was there for a month need to do some service,and it was never done. Always telling me lies that the technician was going to look at and never did. Very unhappy know I have to go to More

by abelchairez16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 18, 2024

Griffin's Hub Chrysler Jeep Dodge Ram responded

Good Afternoon Abel, Thank you for bringing up your concern. Looking into your experience here, you brought your vehicle in on May 21st, and the technician saw a code for a misfire. After clearing the code and driving for several miles, neither the check engine light or the code for a misfire came back on. We had it back to you within seven days, and upon giving it back, advised you that there currently aren’t any issues with the vehicle. We also asked you if you wanted us to do a further tear down on the other side of the engine. You declined this. When you came back a few days later with issues, it was determined that the repairs from the first time were working, but that you were now having issues with the other side of the engine. We advised you that since you have the Max Care Warranty, it will take some time for the tear down and approval. After a week and a half, we understand you were impatient with the time it was taking, and you decided to come and pick up the vehicle. When you left, the light was not on and the vehicle was running as intended. We understand the frustration of having to bring in a vehicle for service. We appreciate you telling us about your experience, as we take all feedback very seriously. If you have any additional questions or concerns, please reach out to our Service Manager, Taylor Collins, at tcollins@griffindodge.com or 414-937-5606.

June 15, 2024

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The dealership was courteous, respectful worked in a timely fashion reported to me what was going on when it was going on and got to me as fast as possible. Unfortunately, everything involved is an arm More

by SARAHSMILES1654
Service Price Transparency
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Recommend Dealer
Yes
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