Jolene Piper
Jolene Piper at Laird Noller Ford of Lawrence
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Jolene Piper

CFO and GM Fixed Operations

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

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3.4
10 Reviews
3.4

10 Reviews

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10 Reviews of Jolene Piper

November 14, 2024

Dealership Rating
Employee Rating

Nothing but problems trying to buy a car. Would not recommend anyone to buy from them More

by jerrick85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 17, 2024

Laird Noller Ford of Lawrence responded

We are sorry to hear that you did not have a good experience buying a car. You listed your reason for visit as service. We would appreciate the opportunity to get to the bottom of your experience and assist in whatever way we can. My name is Angela and my email is amancuso@lairdnoller.com

October 03, 2024

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Employee Rating

Did not resolve the issue did not work with me and did not listen to my concerns More

by lwagner7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Laird Noller Ford of Lawrence responded

We are extremely sorry to hear about your experience. We do our best to resolve service issues in a timely manner. If you would like to elaborate further on how we can make this right please reach out to me directly at amancuso@lairdnoller.com my name is Angela.

October 03, 2024

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Always great service. Very responsive to our needs and provide the best options based on our needs. More

by Rseaba
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Laird Noller Ford of Lawrence responded

Thanks so much for the excellent review and for choosing our dealership!

August 24, 2024

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Shannon was excellent to work with. Made the process smooth and easy. Communication has been great as well. More

by ksu89polite
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 24, 2024

Laird Noller Ford of Lawrence responded

Thank you for the excellent review! We look forward to working with you again!

June 08, 2024

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Employee Rating

They are never pushy and help me create schedule so i can afford the maintenance. More

by veronica_mize
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Recommend Dealer
Yes

March 08, 2024

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Devin and staff made my purchase super easy. Totally recommend this dealership. I love my new truck. Thank you More

by Kari Gonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 12, 2024

Laird Noller Ford of Lawrence responded

Thank you for your glowing review! We're thrilled to hear that Devin and our staff made your purchase super easy and that you love your new truck. Your recommendation means the world to us, and we're delighted that we could provide you with a positive experience. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us, and we hope you enjoy many happy miles in your new truck.

November 20, 2023

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Employee Rating

Made appointment on Wednesday for Saturday @ 1015. Dealership asked if I would be dropping off or waiting, I wouldn't be a drop-off. Didn't move my truck out of parking lot till 1040. I asked why More

by lwburke215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Dahlem

Nov 20, 2023

Laird Noller Ford of Lawrence responded

We sincerely apologize for the inconvenience you experienced during your recent appointment. Your time is valuable, and we regret that we did not meet your expectations. We understand the importance of scheduled appointments, and we're sorry for any delays you encountered. To address your concerns, we would like to investigate the situation further and ensure this doesn't happen in the future. Please expect a call from our service manager to discuss the details of your visit and to work towards a resolution. We appreciate your feedback, and we're committed to improving our service. Thank you for bringing this to our attention, and we look forward to addressing your concerns.

February 07, 2019

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Employee Rating

MKZ Repairs and Maintenance Excellent customer service including: Text appt reminders; Friendly staff; Courtesy shuttle; Timely services; and Bottled water, WiFi, and coffe More

by jewagner729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Roecker

October 12, 2018

Dealership Rating
Employee Rating

Recall The best dealership around, they really care about there customers. I recomend them to everyone. I have been a customer here for 15+ years cant eve More

by bofcures
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Schmidt , Greg Cooper, Greg Dahlem, Tyler Dark, Jerry Hall, Josh Hoke Jr., Taylor Nicholson

September 18, 2018

Dealership Rating
Employee Rating

They made my repairs hassle-free They made sure My repairs were hassle free and were accommodating to my schedule. I was kept abreast of additional damaged discovered and what/how it More

by ktron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Bennett

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