Jolene Jimerson

Outstanding experience every step of the way. From sales, to service, this dealership to of the highest quality. From sales, to service, this dealership to of the highest quality. More

Report | Print

She was helpful with my service lights that kept going on even though that service was NOT needed. She had her tech fix and replace these faulty service sensor lights and it was under warranty. She was profe even though that service was NOT needed. She had her tech fix and replace these faulty service sensor lights and it was under warranty. She was professional, and kept me posted on things. Great with communication. Loved jolene! I recommend her :) More

Report | Print

Always great customer service and excellent care taken with my vehicle. Service rep Jolene outstanding! with my vehicle. Service rep Jolene outstanding! More

Report | Print

Everyone friendly and efficient. was in for routine maintenance and everything went without a hitch. maintenance and everything went without a hitch. More

Report | Print

Fantastic service. Joleen is a awesome service leader. Always responsive to all of our request. Love working with her. Clara abd Brian cruden. Always responsive to all of our request. Love working with her. Clara abd Brian cruden. More

Report | Print

I jumped the gun by giving the service department such a high rating. In my last review, I stated the service department had fixed the squealing sound emanating from underneath my vehicle. This morning was high rating. In my last review, I stated the service department had fixed the squealing sound emanating from underneath my vehicle. This morning was the first time that I lowered the top on my vehicle, at which time I noticed that the squealing was still there. When you drive the vehicle with the top up you cannot hear the squealing sound. With the top lowered, the squealing sound is still there. I will call the dealership tomorrow and set up another appointment with the service department. This will mak the fourth time that I’ have taken the vehicle in and the squealing situation has not been resolved. Mercedes cars are excellent vehicles, I cannot believe that the service personnel employed by Mercedes cannot figure out how to fix this problem. As you can tell, I am a little upset because I spent a lot of money on this car, and now it’s taking up a lot of my time trying to get it repaired. More

Report | Print

I had a problem with unknown sounds emanating from underneath my vehicle. They found the problem and it was fixed at a very timely matter. I have taken vehicle to the other Fletcher Jones in Hender underneath my vehicle. They found the problem and it was fixed at a very timely matter. I have taken vehicle to the other Fletcher Jones in Henderson they could not find the problem. More

Report | Print

Jolene Jemerson is excellent and efficient. Thank you Jolene . The car service met the expectation Jolene . The car service met the expectation More

Report | Print

As always, this dealership is the best in Las Vegas. From the time I scheduled my appointment to the time the vehicle was delivered. All personnel involved from the service advisors, Jolene and Laroyn From the time I scheduled my appointment to the time the vehicle was delivered. All personnel involved from the service advisors, Jolene and Laroyne, to the delivery personnel, all are extending excellent service. Keep up the good work. More

Report | Print

The service team were very accommodating with my schedule and picked up ad return as promised. and picked up ad return as promised. More

Report | Print