Johny Calle | Page 10

super prices and nice people people are very courteous, easy transactions, though a bit slow the whole process, but over all very good prices, what you see is what you get, recomm people are very courteous, easy transactions, though a bit slow the whole process, but over all very good prices, what you see is what you get, recommended More

by paulrsardi40 Verified Customer Verified Customer

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Hassle free From the welcome to the finance office, everyone was very professional, proficient and pleasant. A unique and new way to shop for a car. Fair prices. From the welcome to the finance office, everyone was very professional, proficient and pleasant. A unique and new way to shop for a car. Fair prices. Good selection. You gotta try this experience whether you’re buying, or trading. Kudos to Camilo, and Johny! Thanks gentlemen. More

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10 days 10 hours Set up a window to visit dealership while spending the weekend in Orlando. Met with Joel Saturday evening with the ID number of vehicle I found on lin Set up a window to visit dealership while spending the weekend in Orlando. Met with Joel Saturday evening with the ID number of vehicle I found on line. Took the vehicle for a test drive and wanted to set up a deal for my trade. This is when everything gets the experience starts to get muddled. Was put in the que to see finance department, and waited three hours to meet with individual. Once I’m texted to come into “Room 4” I was introduced to an individual who was giving me an offer that was totally unexceptable. Then he proceeds to ask me questions why am I so upside down on my vehicle as if he is trying to imply something. After about 5 and a half minutes of his time in a Saturday evening after closing hours and him grilling me personally I listen to his second offer which was still unexceptable and proceed to leave. He says ok bye.... Joel texted me two later to ask what happened and I proceed to tell him that the “ Guy in room 4 “ was costing him money and opportunity. He told me “ Room 4 “ didn’t think I was really interested in a deal. After spending five hours of my Saturday in Orlando there. Joel introduces me to Johny, he ask me what am I looking for in a deal, and we start to work towards getting one done, the only caveat I had was about the single key. He gave me a number of a company that I could buy a key from for wholesale pricing. Come back and sign deal after we get to where I need to be. Drive off and two hours later I realize my AC is not working properly, they take back vehicle tell me it’s going to be a day or two possibly. Offer me options but none I can or want to do. So I take my original trade back home no vehicle. Joel calls me to tell me vehicle is fixed, Johny tells me he will have extra key made free of charge for my inconvenience and full tank of gas. I pick up vehicle with a care kit and all agreed upon. The car is working well, the staff Joel and Johny took care of me. But if my years of buying I’ve never spent as much time in buying a vehicle and when I requested the dealer pay or offer to pay for extra key in first place they shot it down. Question: I was inconvenienced by spending 10 hours in your dealership three different visits and traveling over an hour away because I really wanted this specific vehicle but why would you let a deal or future deals hinge upon something as small as an extra key if it was really something a future client wanted? After all the extra effort by the staff it seems the way they responded was out of training by upper management or ownership. Review your policies and procedures for some one who spent a whole work day and had to deal with over 10 different people at one location over three visits. Sometimes the small things ease the sting of this. And after all that I still would come back because of those 10 with the exception of “ Room 4” whom I think is a pompous xxx. Thanks for listening More

by lsanchef69 Verified Customer Verified Customer

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Great Customer Service Emily, Alex, Jasmine and Crista were AMAZING. Very very caring people, they all took their time to help me and my family out. Amazing folks. Sadly not Emily, Alex, Jasmine and Crista were AMAZING. Very very caring people, they all took their time to help me and my family out. Amazing folks. Sadly not everything was a good experience l. Johnny from financing was the bad apple in this process. The gentleman was rude, sarcastic and condescending. As far as to tell me that we shouldn't do the deal. We decided to walk away from the financing office after spending hrs at th4 dealership and being approved with his "Preferred" lender for an astronomical interest rate. I told him that there had to be some kind of mistake because i am able to get a 2.99% interest thru my credit union and he laughed with a smirk on his face. We just walked out and that was when he said that we shouldn't make a deal. We returned 3 days later with financing approved from my bank for the 2.9% interest and that was how we bought the vehicle. I specifically asked not to be seen by this gentleman BUT i will follow up with headquarters about this gentleman's attitude towards clients. Besides Johnny everything else was Ok Emily and Alex were the shinning light of the process. More

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Almost perfect. Overall the experience was good. It was a fairly seamless process for the most part and well organized throughout. However, I am still a but concerned Overall the experience was good. It was a fairly seamless process for the most part and well organized throughout. However, I am still a but concerned about a transaction with my title. I did a trade in with my veh and because I did not have the title with me, i paid the 80+ dollar tag fee. Mr. Calle told me that if I could find the title and bring it in within a few days that I would be refunded that fee. I did that and have yet to hear from anyone at Hgreg. So I paid 80 dollars AND handed over the physical title. Gonna continue to try to reach out but I'm really hoping this is resolved sooner than later. Everything else was nice. More

by vonpot2001 Verified Customer Verified Customer

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Excelente Experiencia. 100% Recomendado. Excelente experiencia y muy buena atención de parte de equipo que me atendió. CAMILO Excelente vendedor abierto a diferentes posibilidades de negocio Excelente experiencia y muy buena atención de parte de equipo que me atendió. CAMILO Excelente vendedor abierto a diferentes posibilidades de negocio según tus requerimientos. Y los muchachos de inspección y financiamiento excelentes personas. JONNY CALLE Y TOMMY H. 100% RECOMENDADOS. More

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Fantastic experience From start to finish this purchase was the easiest that I have ever been involved with. I knew what I wanted, the pricing was more than fair, I came p From start to finish this purchase was the easiest that I have ever been involved with. I knew what I wanted, the pricing was more than fair, I came prepared with everything that I needed and left with the car that I wanted. Marcos was a pleasure to deal with and took care of me from the beginning and all the way through until I pulled out of the dealership. Keep up the good work guys and girls. I will be back again. More

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Great experience Honest and fair pricing, customer service was fantastic and got a awesome car. We traded I a vehicle and received fair value. Very happy with our expe Honest and fair pricing, customer service was fantastic and got a awesome car. We traded I a vehicle and received fair value. Very happy with our experience! More

by jrreid17 Verified Customer Verified Customer

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Great Customer Service Everyone at HGreg was extremely friendly and helpful! The selection on the lot was impressive, not only the number of cars but also the variety. Everyone at HGreg was extremely friendly and helpful! The selection on the lot was impressive, not only the number of cars but also the variety. More

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Best dealership ever The employees are friendly and aren’t pushy at all! They were there to accommodate me in any way I can. Cars are also in great shape for affordable pr The employees are friendly and aren’t pushy at all! They were there to accommodate me in any way I can. Cars are also in great shape for affordable prices. More

by racooper10 Verified Customer Verified Customer

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