Johnny Monell | Page 4

Great service This our fourth car from this dealer and never have any issues. We recently purchased a 2016 Highlander and the dealer was surprisingly pleasant. We w This our fourth car from this dealer and never have any issues. We recently purchased a 2016 Highlander and the dealer was surprisingly pleasant. We worked with Antonio and Johnny and had no issues, they were effective and treated us great. I have read bad reviews, but glad we went anyways because we really no issues. More

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Wasted my time! I called the dealership at 12:00 PM and was told that the vehicle on their website was still available. I called again at 1:30 PM and talked to JOHNNY I called the dealership at 12:00 PM and was told that the vehicle on their website was still available. I called again at 1:30 PM and talked to JOHNNY. He was pretty rude right from the start. I told him that I was going to leave work early to drive 2.5 hours to look at the vehicle. He said I should call before I leave to make sure it was still there. I called at 3 PM to again tell him that I was on my way. He said he would get the vehicle out and ready for a test drive. JOHNNY called me at 4:30 to tell me that he couldn't find the vehicle and that he just found out it was sold. When I reminded him that I left work 2 hours early and had already been on the road for 1.5 hours he was very unapologetic and said I should call his manager to complain. He seemed more upset that he was put out than the fact that he WASTED MY TIME. Very unprofessional and disorganized dealership. That's about the nicest way I can bring myself to put it. More

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Best Dealership ever experienced Saw vehicles on car gurus, called to see vehicles & make sure they were still available & talked to Johnny who was very helpful & confirmed vehicles w Saw vehicles on car gurus, called to see vehicles & make sure they were still available & talked to Johnny who was very helpful & confirmed vehicles were still available. My wife & I drove from Sturbridge, Ma to Naugatuck, Ct ! hour or so down I84. Very easy to get to. Johnny was there expecting us & had vehicle out for us to test drive. My wife drove the vehicles, a 2015Jeep Patriot & a 2015 Jeep Cherokee. We liked both but couldn't make up our minds on which one to buy. After thinking about it with absolutely no pressure we decided to buy both vehicles. Johnny was very efficient getting one vehicle ready so we could take home that day & the other needed some small work which we picked up a few days later. Both vehicles were great deals & in great shape. We are very satisfied with this dealership as everything went smoothly & people are very nice to deal with. Their prices are rock bottom to begin with so there is no dickering on price. We found they were the lowest prices for these vehicle on a few websites we visited. These are great people to buy from & you won't believe how many salesmen are working with customers (had to be 20 - 25 salesmen). These people move cars with excellent quality & great prices. This is the best dealership used or new I have ever dealt with & I'm 62 & have 11 cars & have bought numerous vehicles thru the years. Very strongly recommend this dealership. More

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Great service I came to the dealership not knowing what I was looking for but I sat down with Johnny and help took his time and showed my different cars until I was I came to the dealership not knowing what I was looking for but I sat down with Johnny and help took his time and showed my different cars until I was happy he also dealt with my and crabby moments but I left with a car that I love thank you Johnny More

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2014 Explorer Sport I was not impressed after my initial visit to the dealership. I made an appointment to see a car I had found using the true car buying service. My sal I was not impressed after my initial visit to the dealership. I made an appointment to see a car I had found using the true car buying service. My sales rep did not show up. On top of that, the car I was supposed to see was in the shop. After an hour of waiting, another rep without an appointment sat down with me. We made arrangements to see the car when it was out of the shop. Fast forward, I'm on my way to the dealership. I called ahead and was assured that my car was ready to be test driven. Upon arrival, my rep was busy. After waiting about an hour for her to find the car on their many lots, it was so at the shop. When I was test driving the car, it was not detailed or washed. That's the end of the bad. THE GOOD! The dealership was very helpful in helping me with my first dealership purchase. All of the staff was very helpful. I was given a great deal on my purchase and all of the issues with the car were addressed. They even put gas in the tank before I left. Overall, it was a bumpy start that led to an excellent end. I would highly recommend this dealer to any of my friends or family. More

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A better way Whole sale, IS actually a better way whole sale from the very 1st encounter when I called , and the manager answered me and assured me that the prices online are the very same in reality, as Dealers from the very 1st encounter when I called , and the manager answered me and assured me that the prices online are the very same in reality, as Dealership in NY&NJ, some might put a number, and when you reach there it will be a finance number, and if you will pay cash, they jack up the number . Then Johnny & Mona, where extremely courteous, very knowledgeable and not pushy, they were so keen to encompass my skepticism and answer all my questions with very clear and real answers, I had to bring my wife the next day, and still they show me 3 more different cars, although I ended up buying the very 1st one, they knew I was in need of the car ASAP, so they pushed it to be completed as it needed some fixing, and I did drive a car on the 4th day, and exactly as I wanted. I can't say enough about Mona, and Johnny they were really courteous, and I think they were without a doubt one of the main reasons I ended up buying from the dealership, and am planning to bring my brother to do the same. More

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Not what I expected My husband researched cars for our son and found a great car and price. I was completely impressed with the staff, service and car. Don't expect chic My husband researched cars for our son and found a great car and price. I was completely impressed with the staff, service and car. Don't expect chic lounges...expect GREAT values! More

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Excellent service Johny is excellent with his customers n he always responds to calls. And his suggestions were valuable to choose a car . I always recommend him Johny is excellent with his customers n he always responds to calls. And his suggestions were valuable to choose a car . I always recommend him More

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I got a home in a better way! They are a good dealership, but they did add diffrent fees that was not asked at the beginning before the finance. I did like the things they did add They are a good dealership, but they did add diffrent fees that was not asked at the beginning before the finance. I did like the things they did add (which was optional I.e. Warranty and lifetime oil change.) But in my opinion they should have said the prices of all additions when down payment was made. But overall they got me in the car I wanted. And stood in my price range. More

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In & Out on New Years Eve! Ive been saving up for a car about 2 months now. I was a little nerves due to the timing and day but the minute I walked into A Better Way Whole Sale Ive been saving up for a car about 2 months now. I was a little nerves due to the timing and day but the minute I walked into A Better Way Whole Sale I was immediately greeted by my sales man Jhonny. He was great at finding me my perfect car with great miles and an even greater monthly rate! The proces was smooth and easy. More

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