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Johnathon Bixby
Refer Me
65 Reviews
Hi, My name is Johnathon Bixby and I am originally from Natchez, Ms. I have been in the business for about 10 years now.
Read moreDealership Experience
1 yr, 9 mos
Industry Experience
9 yrs, 10 mos
Languages Spoken
English
65 Reviews
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65 Reviews of Johnathon Bixby
Verified Customer
December 10, 2024
The people we spoke with and worked with were great people, but we were told conflicting information about payment options from two different managers, and overall our visits / the process seemed to ta people, but we were told conflicting information about payment options from two different managers, and overall our visits / the process seemed to take a long time. They do not take cashiers checks from outside lenders, with the exception of two local credit unions (I think it was two). The used vehicle we purchased had a strong perfume odor in it. One person said they couldn't smell it, which is odd, and we were not given a potential source or cause of the odor, whether the previous owner wore too much perfume, or spilled perfume, or whether perfume could have been used to mask the smell of smoke by the previous owner before being traded in. We just wanted to learn more from their detail team so we could address the odor directly. The smell was not enough of a deterrent for us as the vehicle was what we wanted, so we just accepted it. When we went to pickup the vehicle we were told it was detailed, but it did not appear to be detailed. There was a smear of some kind on one of the interior arm rests that we noticed when we test drove the vehicle, which was still present when we picked up the vehicle. We could also swipe our fingers throughout the vehicle and see light dust on our fingers, so it seemed obvious to use that it was not cleaned. Either it wasn't detailed at all, or they did a poor job. We pointed this out and they did end up giving us a free detail coupon. Lastly, we received what seemed to be a personal message from the general manager, Mr. Lima, but it was obviously an automated message. In the message it said "Please feel free to contact me directly if anything about the purchase was unsatisfactory." so we reached out to him about these topics, with two follow-ups, and never heard back. Not that Lexus of Sarasota is a bad dealership, we just did not have a 5 star experience. I answered a "No" on "would we recommend" because our questions were left unanswered. We would probably still buy from them again if they had a vehicle we wanted. I wanted to give 5 star ratings to two of the other people we worked with (one a sales manager, one a finance manager) but for some reason they are not listed. More
by peterjwinberg
Other Employees Tagged: Django Bruce , Ryan Durso, Mike Kline
December 03, 2024
Johnathan Bixby made my experience with Lexus of Sarasota easy and seamless. He made sure I was informed of the process and even took a pic with my new car to send to my family!!! Together with finance ma easy and seamless. He made sure I was informed of the process and even took a pic with my new car to send to my family!!! Together with finance manager, Matt Lingerfelt, my purchase was handled with courtesy, kindness and confidence. I highly recommend Johnathan Bixby when you're in the market for a new car at Lexus of Sarasota More
by Madge V
Other Employees Tagged: Matt Lingerfelt
November 29, 2024
John Bixby was super helpful and made the whole process smooth and easy. I drove 2.5 hours to go to this dealership and was able to get the majority of everything set up ahead of time through John! Happy w smooth and easy. I drove 2.5 hours to go to this dealership and was able to get the majority of everything set up ahead of time through John! Happy with my new Lexus! More
by sarah.catherinee
November 14, 2024
Scotch and Chuck are so helpful and so are the rest of the staffed to make sure that I get all the information I need. the staffed to make sure that I get all the information I need. More
by sapkarian01
Other Employees Tagged: Scott Franzinger, Jenny Bethell
October 31, 2024
Great customer service. This is my second car from this dealership. Lisa in the service department is also outstanding. Lexus of Sarasota has earned my business. This is my second car from this dealership. Lisa in the service department is also outstanding. Lexus of Sarasota has earned my business. More
by mikeward3653976
Other Employees Tagged: Lisa Rubendunst
October 31, 2024
I had selected the car and put a deposit on it as I did not have adequate time to complete the purchase on that day. I scheduled an alternate day to complete the transaction. It took 3 1/2 hours to complet not have adequate time to complete the purchase on that day. I scheduled an alternate day to complete the transaction. It took 3 1/2 hours to complete the transaction. I was paying cash, yet I waited an inordinate amount of time for an available “finance manager “. I have extensive experience run a business as a former CFO for a large company. There was no excuse for this execution. Jonathan Bixby was attentive and excellent, however, it was clear he had no influence on the poorly run business. This is not my first Lexus, prior to this, my experience has been a 10. More
by tsmatthews
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