John Wismer | Page 6

Worst service department ever! ! First they said it would be done in a hour to an hour and a half. We came back after not hearing from them at an hour and forty min. They lied to u ! First they said it would be done in a hour to an hour and a half. We came back after not hearing from them at an hour and forty min. They lied to us saying out car was already up on the lift for almost a half and hour when just 5 min ago we saw our van in the parking lot and watched them pull in and put it on the lift. We have a super rare bright blue 1996 Toyota previa it is the ONLY one within 100 miles and probably the only bright blue one within SW united states so we weren't confused by a similar car for sure. out of the lot and put it up on the lift just then! They John Wisman service advisor and service manager Mike Fletcher interrupt you on the phone over and over again and then when you try to get a word in the tell you to quit interrupting them,lol They hang up on you on the phone and talk down to you. When you tell them that your not happy with the service you received especially while waiting 4 hours for an oil change and paying $90 for this trouble they tell you that if you cant get full synthetic oil change anywhere else of 5w30 and not pay $90.00 for that oil change (and this was after a 10% discount i submitted to them,lol) that they would like to know because they would go there themselves. So when I called Walmart and confirmed the much lower price of $45.00!! then called them back they told me to "Go There" and "GOOD LUCK!" because TOYOTA VENICE SERVICE DEPT wont work on my car anymore because I complained because they lied to us and treated up poorly. You would think that if you go to the Dealer you would get exceptional service EXCEPT that wasn't the case with VENICE TOYOTA SERVICE DEPT on 3/2/2022 actually quite the opposite. This all falls on the head of Brian Allison General manager ,I've called him ,lets see if he returns my call. More

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Took it in for service. This dealership has done all services. Because of low mileage we have not had to pay for service. Well they have been the only ones to add fluid, oil This dealership has done all services. Because of low mileage we have not had to pay for service. Well they have been the only ones to add fluid, oil, etc. etc.. the windshield wiper fluid motor stopped working. They told us it was because of Calcium buildup in the line. They accused us of putting plain water in it. They were the ones to put in any fluid. Their fault costing us $150 because of there screw up. More

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John was very helpful, courteous and professional. He put in maximum effort to resolve our key problem. put in maximum effort to resolve our key problem. More

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I found that they We’re very professional and a fantastic job at keeping me informed. They were very timely and friendly. I would recommend them. job at keeping me informed. They were very timely and friendly. I would recommend them. More

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Great to work with. Staff is friendly and very helpful. They fixed my issue promptly and as promised. They fixed my issue promptly and as promised. More

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Prompt and friendly staff.Waiting area very spacious.John was very helpful answering my question. was very helpful answering my question. More

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Great experience. Quick and easy. No pressure, but the coffee could be better, thank you coffee could be better, thank you More

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Easy to deal with and friendly Prompt and no upswell. Bought 5 cars from them Bought 5 cars from them More

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I have been a customer for over 20 years. I have bought new and used cars there and had all my maintenance and repairs done there. Without exception the staff has been courteous and always appraised me of new and used cars there and had all my maintenance and repairs done there. Without exception the staff has been courteous and always appraised me of the work to be done and the cost and time before starting the work. I drive a Prius and recently had a dead battery. Venice Toyota was unable to get yhose batteries and gave me a free loaner to keep until the batteries arrived. It tooktwo and a half weeks and finally they arrived. I was told to drop the loaner off at the Toyota agency...simple! I appreciate having a company that i can count on. More

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They do a good job. John was very helpful and he is very knowledgeable and has the customers best interest when he makes recommendations. knowledgeable and has the customers best interest when he makes recommendations. More

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