John Wilson

if i could give this dealership 0 stars i would. I have had 2 bad experiences with them. First time we had an appointment to test drive a jeep that was listed on their website, and they had confirm I have had 2 bad experiences with them. First time we had an appointment to test drive a jeep that was listed on their website, and they had confirmed that it was available . After keeping us waiting 1 hr they said they couldn't locate the car. When pressed for information, they came back and told us it was TOTALED on the way to the detail shop!!! It was incredible!! so we left and i Vowed not to ever use them again. then 1 year later, just this past week, in a search for a specific jeep for my son , I found one on their website. it fit all the specs we were looking for, so against my better judgement i dragged my family down there to test drive it at 6 pm. This time, in about 5 minutes, they said " it was sold 1 hour ago"! I was speechless!! so either this company is incompetent or just not to be trusted, i will never use them. We did find a car through Car max, and so far it is everything they promised it would be. More

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You need to inspect all major functions of the automobile before the customer is ready to drive the car away. I had to wait two hours before my car was ready due to a mal function in the sunroof. Also when before the customer is ready to drive the car away. I had to wait two hours before my car was ready due to a mal function in the sunroof. Also when delivering the paperwork to a customer who has just purchased the automobile you might explain that they cannot register the car out of state until the original bill of sale. the original title and the original POA is sent to them. I don't buy a car everyday so it would have nice if I had that information before I spent 1 1/2 hours at the Arkansas Tax / Registration office. More

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On February 19th, the date I originally got my car, I had to bring it back due to it being FILTHY inside, even found a roach, roach eggs, and a roach legs in different parts of the interior. In addition to t to bring it back due to it being FILTHY inside, even found a roach, roach eggs, and a roach legs in different parts of the interior. In addition to this I found dirt stains, cobwebs, etc. So I took it back on the 19th, was told by Marshal they’d clean it out. Got my car back within an hour, still dirty. Came back the following week, they’re closed on Sunday, hoping they’d make it right. Sat for about an hour, was told to bring it back. Giving them the benefit of the doubt, hoping they’d get my car cleaned, after my 5th time bringing it to them and finding a large light blue pill under the seat they still have not properly cleaned my car. I called Saturday (spoke to a “Sue”) and was told I would be contacted by Eric, who told me on 3/26 they were paying for professional detailing, GUARANTEED me it would be cleaned by a professional and signed his name to it. I never got a call. They had my car for 5 days and it’s STILL dirty and I now have scratches on the door from them removing the seat, scuff marks that weren’t there before, and yes the bug is STILL in my dash. To remove the roach I was told they MIGHT be able to reimburse me if I go to a Ford dealership. All they kept saying is, “it’s a used car” as an excuse for it being disgusting. I’ve gone to Tote the Note lots before this that had cleaner AND older cars, Carmax, etc has clean USED cars. After 5 tries and 5 days, claiming they’d get a professional to detail it, I shouldn’t still be looking at dirt, streaks on my windows from what looks like an unclean rag being used, a roach, dirty seats, cobwebs, etc. Update 3/6/2022: Less than an hour after posting this, as I put my daughter in her seat on the PASSENGER side, I look over and see a dead ROACH on the floor behind the DRIVER seat on the floor. I rarely live with regrets but this has been one for me. Update 3/7/2022: Still haven’t heard from Eric, seen more dead roaches. Same side the pill fell from Update 3/10/2022: Not heard from them but they continue to run my credit without my permission, received emails from Experian, Credit Karma, and Capital One and a call from the lender, Exeter finance. More

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My experience was really good, Warren helped me out a lot be getting me into a car on my own without a co-signer and EchoPark really worked with me to make sure I left with a car and that I was satisfied. I be getting me into a car on my own without a co-signer and EchoPark really worked with me to make sure I left with a car and that I was satisfied. I would definitely recommend EchoPark to anyone , they make sure their customers leave satisfied and even if you don’t , they’ll still be there for you. I went to EchoPark 4 times and finally got a car , I would definitely tell anyone to talk to Warren he’s really reliable at his job and is awesome!! More

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Marshall was excellent! I hate the whole car-buying process (who doesn’t) but this experience was completely different. No pressure, very punctual and informative. He has answered all my questions thro process (who doesn’t) but this experience was completely different. No pressure, very punctual and informative. He has answered all my questions throughout the process from my initial inquiry to after the sale. I recommend Marshall and the team at Echopark Nashville for your next vehicle needs. More

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John Marshall was really helpful when I purchased my recent car. He was attentive to detail, always prompt when answering questions, and made complex topics sound simple. I have already recommended John recent car. He was attentive to detail, always prompt when answering questions, and made complex topics sound simple. I have already recommended John Marshall to my friends should they choose to purchase a car in the future. More

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I had a wonderful experience with Marshall! He was full of knowledge and really made the car buying process fun! Echopark is built different, and so is Marshall! Thank you, Marshall! of knowledge and really made the car buying process fun! Echopark is built different, and so is Marshall! Thank you, Marshall! More

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Marshall treated me like family and put me in a safe, affordable vehicle and got me out the door in no time! Will continue to return to Echo Park for any automotive needs I have-couldn’t possibly recomme affordable vehicle and got me out the door in no time! Will continue to return to Echo Park for any automotive needs I have-couldn’t possibly recommend someone better! More

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Marshall Wilson was very helpful in finding my first vehicle since I did not have any previous credit history Marshall jump through hoops and got me financed at a low rate that I’m happy with and I’m no vehicle since I did not have any previous credit history Marshall jump through hoops and got me financed at a low rate that I’m happy with and I’m now paying off my first vehicle and raising my credit thanks Marshall! More

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Mr. Wilson was very professional. He answered every question that I had about the car I was purchasing even made me feel like family. I am definitely going to tell my friends to shop there for cars. question that I had about the car I was purchasing even made me feel like family. I am definitely going to tell my friends to shop there for cars. More

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