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John Wilson
John Wilson at Folsom Lake Hyundai
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John Wilson

Service Manager

Folsom Lake Hyundai

12530 Auto Mall Cir
Folsom, CA 95630

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4.5
31 Reviews
4.5

31 Reviews

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31 Reviews of John Wilson

November 08, 2024

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Employee Rating

Customer service is very good. I haven't had any problems with my automobile 🚘 after it has been taken care of. I'm happy with the service. More

by eanthony1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Folsom Lake Hyundai responded

Anthony, we're delighted to hear you're satisfied with the service at Folsom Lake Hyundai and that your car is running smoothly. Thank you for sharing your experience!

November 07, 2024

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I bought my Santa Fe at this dealership and I am very much like to come back all the time for service and the service personnel doing their job very professionally. I would recommend this dealership for More

by genediamond
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Folsom Lake Hyundai responded

Thank you for your recommendation! We're delighted to hear that you're pleased with both your Santa Fe and the service at Folsom Lake Hyundai. We look forward to seeing you again soon!

October 25, 2024

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Glad to see they have more inventory. All the staff was friendly and helpful. We would recommend to family and friends. More

by carolwillard823
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Recommend Dealer
Yes
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Oct 25, 2024

Folsom Lake Hyundai responded

Carol, we're delighted to hear that you had a positive experience with our team at Folsom Lake Hyundai and appreciated the increased inventory. Thank you for recommending us to your family and friends!

October 12, 2024

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Employee Rating

Had an appointment Monday at 10:15 car was there was looked at park and nobody informed me until I called Wednesday before they started to work on it. I lost two days and had to rent a car an extra two More

by 19945marine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 14, 2024

Folsom Lake Hyundai responded

I apologize for the inconvenience you experienced with your appointment. We strive to honor our commitments and keep our customers informed, so it's disappointing to hear about this oversight. We will be sure to discuss this with our team to ensure this does not happen again. Please reach out if you'd like to discuss further or have any other concerns. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

October 10, 2024

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Employee Rating

GREAT! OTHER THAN NOT GETTING THE WIND SHIELD WASHER I ASKED FOR. NICE PEOPLE, GOOD SERVICE!. More

by flip.black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2024

Folsom Lake Hyundai responded

We are glad to hear that you had a positive experience with our team, but we apologize for any mishap with your windshield. We would be happy to address this with you at any point if you reach out to us. Thank you.

October 04, 2024

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Very pleased with the service I received as usual. I have never had any problems with the service dept. and will continue to bring my car here for service. More

by DWIGHTKRIEGER
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jett

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Oct 04, 2024

Folsom Lake Hyundai responded

Thank you for sharing your positive experience with the service department at Folsom Lake Hyundai, Dwight! We're delighted to know that you're consistently pleased and look forward to continuing to serve you in the future.

July 31, 2024

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Very pleasant and knowledgeable as to why you came in and also clean waiting area. More

by debraroe27
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Service Time
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Recommend Dealer
Yes
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Jul 31, 2024

Folsom Lake Hyundai responded

Debra, your kind review warms our hearts! Thank you from the Folsom Lake Hyundai Team.

July 24, 2024

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Jim got me in and without a problem. He went over the bill when I got back to pick up my car. Did an excellent job. More

by rulbricht
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2024

Folsom Lake Hyundai responded

We're glad to hear Jim provided excellent service and made your visit smooth at Folsom Lake Hyundai. Thanks for sharing your experience!

June 20, 2024

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Very friendly customer related dealership. . Great service and they have a nice waiting room while you wait for your vehicle. More

by terry.cooper69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service advisor Mark

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Jun 21, 2024

Folsom Lake Hyundai responded

Thank you for the positive feedback, Terry! We're glad to hear that our team at Folsom Lake Hyundai provided great service and a comfortable waiting area. We appreciate your support!

June 05, 2024

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The service of all the people contacted at the dealer was excelent at all levels More

by Rob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Lambert, David Lowrance, Nicolas Jonson, Jeff "Oz" Oswald, Langston Dennis, Jermaine Evans, Jamal Mahmoud

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Jun 06, 2024

Folsom Lake Hyundai responded

Rob, thank you for reaching out to Folsom Lake Hyundai and leaving us a five-star review!

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