John Twiss

I'd give them no stars if I could. On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled. I also wanted my brakes looked at and the blower motor is making a whining noise. I received this in response and I decided to go ahead with only the oil change. I even called once again to confirm it was going to be free after seeing the estimate and was told it would be. As i arrive to pick up my vehicle I was met with a charge for an oil change? I was upset and Ron said a manager would reach out to me. I went home discussing options about my valve stem. I called and scheduled for this AM for a valve stem. When I got there I was told I would also need a sensor at a very extensive cost and they wondered if I knew of anyone ordered the part I would need???? First off, I'm confused as to why this wasn't mentioned previously and why I wouldn't be quoted for it but also why would I have any knowledge on your product ordering? If you knew braking the cap meant breaking the valve stem AND the sensor, it should have been quoted. I am upset. If this is how you treat customers, they have a right to know you absolutely do not care about their property and/or their peace of mind when you do have their property in your hands. The lack of communication in this establishment is beyond appalling. Bad service, bad communication. 0/10 More

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John was the salesman I worked with in June 2023. He was a delight to work with, and I met with him multiple times to find the right fit for a car. He seemed to have a personal endeavor to provide th He was a delight to work with, and I met with him multiple times to find the right fit for a car. He seemed to have a personal endeavor to provide the best quality of service, always kind, warm and considerate. I could not be happier with my CR-V! Parkway is a great dealership and I highly recommend! Thank you John!! More

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This team of of service providers is fantastic. John was my initial service advisor and he made the experience very easy and kept in contact with me the whole time my car was being serviced. He gre John was my initial service advisor and he made the experience very easy and kept in contact with me the whole time my car was being serviced. He greeted me with a smile every time I was in and never once made me feel like I was a bother. Thanks John! More

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