John Turner

My total service experience at Serra Ford Farmington Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! More

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Noticed a lot of improvement in the service department in the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. More

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Prompt service. Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar More

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Service department is terrible. Unable to repair, in 6 attempts, heated seat feature failure and caused other failures in their attempts. Unable to repair, in 6 attempts, heated seat feature failure and caused other failures in their attempts. More

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Service was excellent, though it took much longer than expected I had a 10 am appointment and didn't leave until 5 pm. expected I had a 10 am appointment and didn't leave until 5 pm. More

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we love Sierra Ford. Everybody’s so kind to us very helpful. We love your service. Everybody’s so kind to us very helpful. We love your service. More

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Excellent service. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. More

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Serra Ford has been very easy to work with, and I have always had good results with their service always had good results with their service More

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Good Job. Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! More

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I called the dealership service department to determine whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December 29 to have the recall completed. I dropped the car off on December 28, and on December 29 the dealership called to say that they did not have the part and it would take 4 to 6 weeks to get that part. It seems to me that the fact that the parts were not available when I was scheduled to take my car in, could have been communicated to me so that I didn’t waste my time taking the car in for the recall. More

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