John Turner
John Turner at Serra Ford Farmington Hills
Refer Me

John Turner

Service Manager

Serra Ford Farmington Hills

39300 W 10 Mile Rd
Farmington Hills, MI 48335

Contact Me
3.9
12 Reviews
3.9

12 Reviews

Write a Review

12 Reviews of John Turner

July 29, 2024

Dealership Rating
Employee Rating

Noticed a lot of improvement in the service department in the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. More

by pauliem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Heer , Karen in sales

July 22, 2024

Dealership Rating
Employee Rating

Prompt service. Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar More

by Epkammann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Lanzilotti

June 10, 2024

Dealership Rating
Employee Rating

Service department is terrible. Unable to repair, in 6 attempts, heated seat feature failure and caused other failures in their attempts. More

by penneysr
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Toppi

Jun 12, 2024

Serra Ford Farmington Hills responded

Hello, we regret to hear that you had this experience with us. We would like the chance to talk to you further so please do call us at (248) 474-1234 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

April 07, 2024

Dealership Rating
Employee Rating

Service was excellent, though it took much longer than expected I had a 10 am appointment and didn't leave until 5 pm. More

by teri.ciucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 11, 2024

Dealership Rating
Employee Rating

we love Sierra Ford. Everybody’s so kind to us very helpful. We love your service. More

by derosa117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Lanzilotti

Mar 15, 2024

Serra Ford Farmington Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

January 24, 2024

Dealership Rating
Employee Rating

Excellent service. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. More

by stavakko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 13, 2024

Dealership Rating
Employee Rating

Serra Ford has been very easy to work with, and I have always had good results with their service More

by Skip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2024

Serra Ford Farmington Hills responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

January 01, 2024

Dealership Rating
Employee Rating

Good Job. Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! More

by johnthomas5824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2024

Serra Ford Farmington Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

December 12, 2023

Dealership Rating
Employee Rating

I called the dealership service department to determine whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December More

by dlcas36756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2023

Serra Ford Farmington Hills responded

Hello and thank you for bringing this situation to our attention. Based on how your review was posted, we aren't able to locate you in our systems to contact you, but would like to discuss this with you further and try to make this right for you. Please reach out to our Service Manager, John Turner, at 248-615-2283 or john.turner@serrafordfh.com.

December 08, 2023

Dealership Rating
Employee Rating

Service is quick, coffee is good but most of all: I LOVE my 2020 Fusion More

by calligal14
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2023

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

1

Dealership Inventory (736 Vehicles)

new 2024 Ford Edge car, priced at $40,798
2024 Ford Edge
new
Star White Metallic Tri-Coat exterior
Automatic
All-wheel Drive
new 2024 Ford Edge car, priced at $42,977
2024 Ford Edge
new
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
All-wheel Drive
new 2024 Ford Edge car, priced at $38,190
2024 Ford Edge
new
Stone Blue Metallic exterior
Automatic
All-wheel Drive
new 2025 Ford Escape car, priced at $32,441
2025 Ford Escape
new
Agate Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Ford F-150 car, priced at $57,967
2024 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford F-150 car, priced at $56,613
2024 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive