John Turner
Service Manager
Serra Ford Farmington Hills
39300 W 10 Mile Rd
Farmington Hills, MI 48335
12 Reviews
Write a Review12 Reviews of John Turner
July 29, 2024
Noticed a lot of improvement in the service department in the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. More
Other Employees Tagged: Ben Heer , Karen in sales
June 10, 2024
Service department is terrible. Unable to repair, in 6 attempts, heated seat feature failure and caused other failures in their attempts. Unable to repair, in 6 attempts, heated seat feature failure and caused other failures in their attempts. More
Other Employees Tagged: John Toppi
December 12, 2023
I called the dealership service department to determine whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December 29 to have the recall completed. I dropped the car off on December 28, and on December 29 the dealership called to say that they did not have the part and it would take 4 to 6 weeks to get that part. It seems to me that the fact that the parts were not available when I was scheduled to take my car in, could have been communicated to me so that I didn’t waste my time taking the car in for the recall. More