John Turner

I made an appt for a warranty item over a week in advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of w advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of work they had taken in. Why make an early appointment then? After sitting there all day waiting I texted my service writer Brendan Lackey for an update and received no answer. About 3 o’clock I walked back to check on the status and after checking with the tech was informed they had to order the part and would not be able to do the repair that day. They let me sit all day with no update which was very unprofessional and inconsiderate. I won’t be going back. More

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My total service experience at Serra Ford Farmington Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! More

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Noticed a lot of improvement in the service department in the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. More

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Prompt service. Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar More

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Service department is terrible. Unable to repair, in 6 attempts, heated seat feature failure and caused other failures in their attempts. Unable to repair, in 6 attempts, heated seat feature failure and caused other failures in their attempts. More

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Service was excellent, though it took much longer than expected I had a 10 am appointment and didn't leave until 5 pm. expected I had a 10 am appointment and didn't leave until 5 pm. More

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we love Sierra Ford. Everybody’s so kind to us very helpful. We love your service. Everybody’s so kind to us very helpful. We love your service. More

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Excellent service. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. The folks are very helpful, especially Frank that we work with. Thanks to the whole team. More

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Serra Ford has been very easy to work with, and I have always had good results with their service always had good results with their service More

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Good Job. Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! Kept me informed the whole time. Id recommend Serra Ford to all my friends. Thank You for great service!! More

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