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John Sullivan

Overview Reviews (51) Inventory (137)

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John Sullivan

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John Sullivan

Parts Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.3

51 Reviews

Overview Reviews (51) Inventory (137)

4.3

51 Reviews

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51 Reviews of John Sullivan

September 21, 2024

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Employee Rating

Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume responsibility to fix defective part. Imposible to break a light by touch when is meant to be touched to turn it on ! I wonder how many others have to pay out of pocket after they are told at time of purchase bumper to bumper cover and is not a real deal!! Last truck I will buy from this place. More

by fgiovanetty

Verified Customer

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Recommend Dealer

Other Employees Tagged: Jared Diveley, Charles Draper, Jeff Arthur, Ron Fondaw, Michelle Barnett, Hunter Jackson, Katlyn Oldham, Jarime Jennings, Jessica Corbin

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Sep 22, 2024 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Sep 23, 2024 -

Lakeland Volkswagen responded

This was explained to you and your wife with the picture demonstrating where the bracket come apart due to outside influence. As per policy, this is not covered under warranty ( not a defected part ) "C\Pictures\104000111571436.zip" "C: Pictures\104000111571440.zip" sent on Tue 2024-09-17 09:49 advisor explained to your wife the best way with out replacing the headliner very costly to repalace, is glueing the bracket to the headliner was the best option, your wife agreed to proceed with the repair. Have a great day

August 26, 2024

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Employee Rating

I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

by LRIDDLE80

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Charles Draper, Jeff Arthur, Ron Fondaw, Larry Riddle, Michelle Barnett, Matthew Lindberg, Katlyn Oldham

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Aug 27, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear that you love our dealership and appreciate our professionalism and comfortable waiting area. We look forward to serving you again at Lakeland Volkswagen!

August 21, 2024

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Employee Rating

Caitlin is a great service writer she's knowledgeable friendly and always gives us great advice with our Volkswagen. friendly and always gives us great advice with our Volkswagen. More

by biresdon

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Charles Draper, Jeff Arthur, Ron Fondaw, Larry Riddle, Matthew Lindberg, Katlyn Oldham, Jessica Corbin

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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your wonderful feedback! We’re thrilled to hear that Caitlin has consistently provided you with knowledgeable and friendly service. It’s great to know she’s been helpful with your Volkswagen. We appreciate your kind words and look forward to continuing to assist you!

August 14, 2024

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Employee Rating

Service Advisor Ashleigh answered many of my periodic maintenance concerns. Oil change and Brake flush done neatly. The Parts Counter man kindly answered several questions I had about replacement tires maintenance concerns. Oil change and Brake flush done neatly. The Parts Counter man kindly answered several questions I had about replacement tires and the dispensing of the VW Specification Diesel Engine Oil. More

by KEP

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ron Fondaw , Ashleigh, Service Advisor

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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback, KEP. We're pleased to hear that Ashleigh and our Parts Counter team were able to assist with your maintenance needs and answer your questions. It's great to know that you found our services neat and our staff helpful. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

August 03, 2024

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Employee Rating

Excellent service, I get treated like family, minimal wait time, my experience at Lakeland Volkswagen and staff AAA +. wait time, my experience at Lakeland Volkswagen and staff AAA +. More

by furiel20

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charles Draper, Hiram Mendez Mounier, Jeff Arthur, Ron Fondaw, Larry Riddle, Michelle Barnett, Matthew Lindberg, Hunter Jackson, Katlyn Oldham , Ashley

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June 24, 2024

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Went into the service department they was very courtesy and kind and they got me in and out and kind and they got me in and out More

by tdewdney

Verified Customer

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Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ron Fondaw

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June 18, 2024

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Employee Rating

The service department at Lakeland VW are the best in the area. The team there are top notch! area. The team there are top notch! More

by dcingarijr

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Charles Draper, Jeff Arthur, Ron Fondaw, Larry Riddle, Matthew Lindberg, Katlyn Oldham

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June 02, 2024

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Lakeland VW had great customer service not sure why now it seem less detailed and disconnected from the customer care it seem less detailed and disconnected from the customer care More

by horaceeads

Verified Customer

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Workmanship

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Recommend Dealer

Other Employees Tagged: Jared Diveley, Charles Draper, Jeff Arthur, Ron Fondaw, Matthew Lindberg, Katlyn Oldham

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May 13, 2024

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Employee Rating

Staff is very friendly and accommodating. A very professional service department. I would recommend them to all my family and friends. A very professional service department. I would recommend them to all my family and friends. More

by walsh2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Charles Draper, Hiram Mendez Mounier, Jeff Arthur, Ron Fondaw, Larry Riddle, Katlyn Oldham

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May 05, 2024

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Employee Rating

Had a appointment but kept getting moved down the queue very disappointed I have schedules to meet as well very disappointed I have schedules to meet as well More

by tpfisher

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Charles Draper, Jeff Arthur, Ron Fondaw, Larry Riddle, Matthew Lindberg, Katlyn Oldham

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