John Stone

This dealership was very pleasant and helpful to their customers. Made it happen. Grateful, blessed. customers. Made it happen. Grateful, blessed. More

by MONEKABELL617 Verified Customer Verified Customer

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Nice. John was very knowledgeable about the vehicle. He made my decision to purchase a new vehicle easy. John was very knowledgeable about the vehicle. He made my decision to purchase a new vehicle easy. More

by TCOLEMAN4175 Verified Customer Verified Customer

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Great service John Stone was awesome! ………..will be back thanks city for your help I ………..will be back thanks city for your help I More

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Great experience from beginning to end. I felt welcome and listened to for my needs. I felt welcome and listened to for my needs. More

by CPHILLIPS1802 Verified Customer Verified Customer

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My experience was lovely, the staff is amazing and John made everything go smoothly and made my dream come true . made everything go smoothly and made my dream come true . More

by KENYETTASTROUD13 Verified Customer Verified Customer

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I was scheduled to work with John Stone he was very professional very pleasant and welcoming during our test drive. That Vehicle ended up being to pricey so I then was introduced to Moises who was also professional very pleasant and welcoming during our test drive. That Vehicle ended up being to pricey so I then was introduced to Moises who was also very professional pleasant and welcoming. Moises and I also went for a test drive in another vehicle that I loved and he worked very hard to get me approved while staying in my budget which he took very serious. Long story short Moises got me approved and I am very very pleased with the outcome.. all around great service from both Moises and John.. More

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BUYERS BEWARE! I recently purchased an Atlas Cross Sport from your dealership. John was my salesperson, and made for a smooth and pleasant experience. I even did I recently purchased an Atlas Cross Sport from your dealership. John was my salesperson, and made for a smooth and pleasant experience. I even did a Google review, to which you responded. I’ve only had a little over a week with the vehicle, so when John texted me to contact him regarding paperwork, I was concerned. Upon speaking with John, I was notified that my bill of sale needed to be signed. I was confused, as I thought all paperwork was complete when I took possession of the vehicle. Even during signing, the finance guy, whose name is Howard I believe, apologized for the long wait due to paperwork having to be done by hand. I have a busy schedule, and do not live near the dealership, so I explained to John that the soonest I could come in would be Friday. To my surprise, someone in background rudely interjected, beckoning me to come in sooner. He did not identify himself and placed blame on other coworkers for not notifying me that I would need to make an additional trip to the dealership after purchasing. I later asked for the gentlemen’s name, whose was Eric I believe, and I explained the same details that I’d previously shared with John. After a bit of unnecessary back-and-forth with Eric, he accepted my availability. As you can imagine, I now feel differently about my experience with Volkswagen Highland. In addition to the inconvenience of returning to the dealership, at no fault of my own, I was pestered and rudely spoken to by a member of your staff that I had never encountered. Additionally, the pay off for my trade in was processed incorrectly. I am awaiting an answer on that issue! More

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I have been leasing from City VW for nearly a decade, and every time they seem to be better than the last. Always a pleasurable, easy and efficient experience. Will continue to be a loyal customer. every time they seem to be better than the last. Always a pleasurable, easy and efficient experience. Will continue to be a loyal customer. More

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Fast and efficient. Straight forward Talk with a lot of transparency .Team seems to be fair Straight forward Talk with a lot of transparency .Team seems to be fair More

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Andy was really great. Laid back and trustworthy. He was available when I reached out, good response time turn-around and was very knowledgeable about the vehicles I inquir Laid back and trustworthy. He was available when I reached out, good response time turn-around and was very knowledgeable about the vehicles I inquired upon. The guys at the front desk were great too as well as Bri over by service. I only got John’s name but the other fellows were kind and talkative as well. I also appreciated the kindness of the two men in the parts department who quickly ordered mats for my new suv. The office was clean and very well presented. For the most part all of the employees were kind, gave you a smile and greeting as they passed by. More

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