John Spensieri

Fantastic customer service. Hank and John were extremely helpful and fair. Buying a car was seamless and they took care of all my concerns. Very good experience!! Hank and John were extremely helpful and fair. Buying a car was seamless and they took care of all my concerns. Very good experience!! More

by jhcatt2002 Verified Customer Verified Customer

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Dealership has changed. Appointment set and confirmed, received an early request to come in. I sat in the service waiting room for one hour then was told to pick-up my truck Appointment set and confirmed, received an early request to come in. I sat in the service waiting room for one hour then was told to pick-up my truck with no work done because no parts that I ordered came in. One hour of uncomplicated time to install parts they didn't have on site. Bad service. More

by STELMO4U22 Verified Customer Verified Customer

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John is very good at his job, he’s funny and light hearted, he does everything he can to make the car buying experience enjoyable. Thank you John for all you do! hearted, he does everything he can to make the car buying experience enjoyable. Thank you John for all you do! More

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The car and the price was great BUT I had to drop off my car to get the final detail for the diamond coat part of the warranty and when I picked it up there was a big dent on the rear door that was not the car to get the final detail for the diamond coat part of the warranty and when I picked it up there was a big dent on the rear door that was not there when I dropped it off. Looking at the pictures the staff agreed it was not there before. They let me know they would be willing to fix it ( they damaged it! ) if I could drop it off early on a Tuesday and pick it up that evening I would not be able to leave it overnight. I cant use a loaner from the dealership because I live southside nor will they drop me off because I live in Chesapeake! I asked if I could have someone southside at another checkered flag fix it and was told no. I feel like they messed up my car and are unwilling to help me in anyway that could be convenient to me. I cant take a day off and I cant leave my car to be fixed. It left a bad taste after being so happy to find my car. More

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Thanks to Demetrius, John and Byron for helping us purchase our newest family vehicle! They were busy, but kept the process moving and we were informed each step of the way! purchase our newest family vehicle! They were busy, but kept the process moving and we were informed each step of the way! More

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He Had very good customer service, and he answered all my question I needed answer question I needed answer More

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Will do anything to move vehicles. When there is a major problem with your used vehicle and you request to return it, count on this guy to give you the run around to buy time. Manage When there is a major problem with your used vehicle and you request to return it, count on this guy to give you the run around to buy time. Management was just as bad to deal with. They support this kind of behavior. This employee even wrote a review on how great the service department was to raise their ratings. Then in person he told us how lousy the service department was. Not only did he write two reviews to boost ratings, but then his manager commented on the post and thanked him. The manager then left a comment like he didn’t even know he worked there. How shady! I don’t know if anyone told these guys but writing reviews for a place that you work at is unethical as stated by Google. That being said, if you are that unethical and think it’s okay to leave those reviews, what lines will be crossed to make a sale? On the customer service end I’d give this sales person zero if I could on sales and a five for being a shady car salesman who will do anything for the sale including writing inflated Google reviews to cover up incompetence at the time and raise ratings. Buyer beware with this guy for sure. He is a true salesman who will have every interest you have to befriend you and push a vehicle on you he knows is junk. However, not my place to judge, that’s karma’s job. My job is to just observe and post my experience so that another person does not have to go through the awful experience of trusting this salesperson. Karma will take of the rest. More

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John did amazing by helping us get the vehicle we have been needing, great salesmen been needing, great salesmen More

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John is #dopeAF. He really did his thing to help get us into a vehicle we could be comfortable in with our growing family and get us the best deal with our financin He really did his thing to help get us into a vehicle we could be comfortable in with our growing family and get us the best deal with our financing. 10/10 would recommend him to others. STAY AWESOME, John!!! More

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John is a knowledgeable, professional and hard-working sales person. I highly recommend him for any and all dealings in the car industry. He made the car buying experience seamless. sales person. I highly recommend him for any and all dealings in the car industry. He made the car buying experience seamless. More

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