John Simms

I was at the dealership almost *twelve hours*. The first two hours were spent doing a test drive, inspecting vehicles - trade and new - and talking with the salesperson and finalizing a price: The first two hours were spent doing a test drive, inspecting vehicles - trade and new - and talking with the salesperson and finalizing a price: so far, so good. After being told of a thirty-minute wait by one of the finance advisors due to a couple being in front of me - reasonable - to run the financial paperwork, it was over three hours later before I finally see the advisor. What happened for almost seven more hours? Well, lots of paperwork shuffling, tapping at a keyboard, checking numbers, rechecking when I pointed something out (payment numbers, loan term incorrect) and being presented extended warranty coverages over and over. I finally said what I wanted - taking off a PPP and the warranty - or I'm out, bring me my keys, please, then I'm told it's worked out, I take a look, and the extended warranty is still there. I say "fine, bring me my keys", walk outside... and my vehicle had vanished. It's a dark comedy, at this point. The advisor says it's been worked out; I go back *again*, the price has gone *up* another $10K, and the warranty is *still* there. I stare into the abyss for several minutes, feeling like Charlie Brown when Lucy had yanked away the football - while the advisor *still* tries to sell me the warranty, at which point I say we're not doing this, bring me my keys and my original car, and go outside to get my belongings. We're eleven hours in by now. So, while I'm getting my belongings out of the new vehicle and waiting for my car, the salesperson comes out, asks what's up, I tell him, he says let's talk with this other advisor, who agrees to take everything off. However, he asks me about part of the warranty, I say "no", he says "ok", and shows me the numbers and totals, which seem fine. Then the desk panel with the very fancy desk pad locks up, but that's sorted after a few minutes. So, it'll be a few more minutes of signing documents and everyone goes home. Or... do they? However, dear reader... this did not happen. The first advisor comes back in and starts getting paperwork together, wants to know why I didn't want the warranty while going thru the paperwork and signing, I tell him, we finish signing documents, he gives me a copy of them on a USB key with another to follow in email, I get the keys from the salesperson. All of this took another hour, but the ordeal - and it has been one, and everyone goes home Except... I realize while walking out the door that the prepayment penalty period - which I wasn't concerned about as the penalty was relatively small - was longer (doubled) from what was originally communicated, also that the loan APR had gone up by three percent, which didn't fully register before as by then I was simply exhausted. The salesperson says that I can come back in the morning and talk with the second advisor about it. After spending another hour finding a hotel and something to eat, I crash for the night. Returning to the dealership in the morning, I find that they don't open until noon, at which point I shrug and head for home. Also, on the way home, I realize that one, they didn't give me a second key, and two, the floor mats are missing. The bright spots: the salesperson was friendly and helpful. He kept in touch before I got there - I was coming in from out of town - and was helpful throughout. Also, the dealership waiting area has cookies. Finally, the new ride is very nice and was reconditioned as needed (which I was charged for, but it was already done for anyone who'd have come in): a decent touch, not to have to worry about that. The dark spots: everything else. Everyone on the finance side was friendly, but really? Another ten hours past the initial two?!? And that's how you end up at one star. P.S. - I am reposting this about three weeks after I first posted it then took it down. After working out an arrangement with the sales and general managers at the dealership and following up, they've done nothing. More

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They are very diligent at getting you in there to buy a vehicle but after that very little help vehicle but after that very little help More

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Traded a vehicle to Honda of Ocala on 11/15/24 as of today 12/6/24 my trade in has not been paid off. I am now getting late notifications from my financial institution. When you sign over a trade, all o today 12/6/24 my trade in has not been paid off. I am now getting late notifications from my financial institution. When you sign over a trade, all of that is based on a 10 day pay off. I have been to the dealership and called the dealership multiple times, and nothing is being done as of yet. I would be very hesitant before doing any deals with this company. Highly frustrated with Honda of Ocala. More

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Top shelf treatment by everyone at the dealership from mechanics to sales staff and everyone in between. This was our second vehicle purchase from them and they were very willing to negotiate pricing. mechanics to sales staff and everyone in between. This was our second vehicle purchase from them and they were very willing to negotiate pricing. More

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Everyone at Honda of Ocala was absolutely amazing! I will recommend to anyone and everyone! I will recommend to anyone and everyone! More

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I have been with Honda of Ocala for about three years and bought two cars from them and I brought my mom to them today because I know how good they are and how great their services are and they really work h bought two cars from them and I brought my mom to them today because I know how good they are and how great their services are and they really work hard to get you exactly what it is that you need and they always go above and beyond no matter what the situation. If you are in the car market, whether you have sparkly credit or whether you’re trying to trade a car with not so good credit or whatever your situation, I promise you you are in the right spot. Our sales person RAMY was by far the best. He is extremely knowledgeable and thorough and so sweet and made us feel comfortable and taken care of. The sales manager, we spoke to at the end was also extremely caring and understanding, and also made us feel like family. Don’t hesitate, you are in the right hands at Honda of Ocala! Literally, the whole team is amazing. More

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Let me begin with the statement that I am extremely happy with my new used car. No complaints with the dealership, Kyle, or Alex who answered questions when I returned with the title of my trade in and Exp with my new used car. No complaints with the dealership, Kyle, or Alex who answered questions when I returned with the title of my trade in and Explained why the mountain of papers to be signed at closing. I felt pressured on the warranty information, but understand the man was doing what was required, a super salesman with very clear explanations. Kyle, the salesman was quite helpful with negotiating the price. Only slight disappointment was the gas tank was not topped off and the brake dust wasn't cleaned off the wheels. Alex assured me the tank would be topped off my next visit. I didn't notice the brake dust until I got home. This was my best experience in buying a car new or used in 38 years. More

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Smooth buying experience and very helpful staff. They will be definitely the the first place I am going to check when I need another car. I would recommend this dealership to anyone. They will be definitely the the first place I am going to check when I need another car. I would recommend this dealership to anyone. More

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I've always been pleased with Honda of Ocala but my recent experience in the Service Department with Rob Young was superior! After making an appointment easily on line, I got there on time and Rob Youn recent experience in the Service Department with Rob Young was superior! After making an appointment easily on line, I got there on time and Rob Young had everything ready for a quick oil change and new engine air filter. Rob treated me like a long lost friend and I was in and out in an hour. Amazingling fast and all at a reasonable price. Great service! More

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David B, was pleasant and friendly to work with. This is my 3rd CRV I've bought at Honda of Ocala and by far my best experience. This is my 3rd CRV I've bought at Honda of Ocala and by far my best experience. More

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