John Shaw

John is an excellent service advisory and makes the impossible, possible. I highly recommend John Shaw and Crown Acura! impossible, possible. I highly recommend John Shaw and Crown Acura! More

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John Shaw always accommodates my schedule and goes above and beyond to make sure my vehicle stays in great shape . This is the reason I have been able to keep it for so long ! and beyond to make sure my vehicle stays in great shape . This is the reason I have been able to keep it for so long ! More

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John Shaw to the rescue again! ! This time with my new 2024 RDX on 17 May. With all the construction going on in our area my RDX’s (I’ve had three over the past 12 years) have beco ! This time with my new 2024 RDX on 17 May. With all the construction going on in our area my RDX’s (I’ve had three over the past 12 years) have become “magnets” for picking up nails. Very frustrating. John’s assisted me with probably 6 different instances—a few only required a plug but the others required a new tire. This time, I had contacted John near to closing time concerning a weird thumping noise similar to a flat tire. Yet all the tire pressures were reading normal. John, wonderful as always, immediately said to bring it in and I said I’d be there first thing in the morning. Well, when I got in my RDX at 6am the pressure in my right front tire had dropped 2 points. So I knew there was a leak of some sort and fortunately made it from my home near xx Pete Beach up to Crown Acura before the pressure dropped a couple more points. The “low tire pressure” sensor finally clicked on just as I was turning into the Acura service bay. John was right there to help me and checked out my tires. Sure enough he found a huge screw/bolt on my right front tire and promptly had my RDX in with the mechanic to see if tire could be plugged—unfortunately it was punctured too far to be salvaged. John was great about getting the service done quickly and I was back on the road within an hour! John is so courteous and always there for his clients. I’m grateful for so many times over the past 12 years to have had John help me with emergency repairs and regular maintenance. Thank you so much! More

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John has been our contact in service for almost 20 years. He has always been great to us and we appreciate him! Always super helpful and goes above and beyond for customers. He has always been great to us and we appreciate him! Always super helpful and goes above and beyond for customers. More

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John & Crown Acura are perfection. The entire experience once I enter the doors are nothing but professional, friendly, has such a homey feel. Thanks for everything always, Steph. The entire experience once I enter the doors are nothing but professional, friendly, has such a homey feel. Thanks for everything always, Steph. More

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Excellent service , John Shaw is always extremely professional and polite. Always a great experience working with him at Crown Acura professional and polite. Always a great experience working with him at Crown Acura More

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John Shaw is amazing. He knows cars and even a brief description of the problem is enough. He'll point the techs to the right place and off they go. He's so friendly and h He knows cars and even a brief description of the problem is enough. He'll point the techs to the right place and off they go. He's so friendly and helpful, I love this dealership! More

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John Shaw helped us with a last minute service request. He is very helpful. Great service! He is very helpful. Great service! More

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Superb Courtesy Service On 19 February 2024, I brought my RDX in for the New Car Courtesy Service offered by Crown. John Shaw (as usual!) was fantastic and had everything ready for my appointment as he k my RDX in for the New Car Courtesy Service offered by Crown. John Shaw (as usual!) was fantastic and had everything ready for my appointment as he knew I planned to wait there. John’s been taking care of my service needs for over 10 years and I’m now on my third RDX. He made sure my RDX was moved immediately to the Service Bay and kept me updated. John had my car washed and vacuumed and ready for me to head home in just a little over an hour! John and the entire Crown Acura team are EXEMPLARY!! Thank you again! More

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John Shaw is excellent! Best customer service hands down. He's knowledgeable, takes time to explain the services and why they are required. He's professional and honest. I w Best customer service hands down. He's knowledgeable, takes time to explain the services and why they are required. He's professional and honest. I would never go elsewhere for service because of him. Thank you, John! More

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