John Shaw | Page 44

Wonderful experience. From the Assistant Service manager John Shaw to the GM Sophie to Keith in Finance and finally to my wonderful salesman Rich, Crown Acura made my expe From the Assistant Service manager John Shaw to the GM Sophie to Keith in Finance and finally to my wonderful salesman Rich, Crown Acura made my experience pleasant and painless. Everyone was so helpful and caring that they made this a wonderful experience. Rich patiently showed me all of my car's features and never tired of my questions. Thank you. I love my new TLX.. More

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Experience with service department I was the just last Friday & I must say, these guys are GREAT!!! I recently moved from Ohio & my air conditioning is out. John Shaw, assistant servic I was the just last Friday & I must say, these guys are GREAT!!! I recently moved from Ohio & my air conditioning is out. John Shaw, assistant service manager, & Chris, 1 of the service techs were so incredibly nice& helpful!! I will definitely be back for service & possible purchasing in the future!! Thank you again! More

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Phenomenal Service I have been taking my cars to Crown Acura for more than 10 years and the service has always been excellent. John Shaw has always gone above and beyon I have been taking my cars to Crown Acura for more than 10 years and the service has always been excellent. John Shaw has always gone above and beyond in helping his customers. Top notch service. Vi Nguyen More

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Oil change, tire rotation and console repair John is such a friendly guy who is always willing to go above and beyond when helping me during my service visit. He is efficient and thorough during John is such a friendly guy who is always willing to go above and beyond when helping me during my service visit. He is efficient and thorough during every service visit I have ever experienced. This visit he helped solve my problem is such a timely manner that I was home earlier than I had originally planned. He's always helpful and willing to go the extra mile to ensure my satisfaction. More

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Great service John Shaw was great. He made my experience stress free and the service was quick. Oil change and tire rotation were needed along with recall notice. I John Shaw was great. He made my experience stress free and the service was quick. Oil change and tire rotation were needed along with recall notice. I was told by appointment setter both could not be done during my 4:00pm appt. I told John and he could see my frustration. He spoke to mechanics and they did get it all done while I was there. Appointment was only an hour. I was so grateful. Thank you John!! More

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Buying a new car Chris Duncanson helped us with the purchase our new RDX and it was by far the best car buying experience we ever had. I would highly recommend Chris, Chris Duncanson helped us with the purchase our new RDX and it was by far the best car buying experience we ever had. I would highly recommend Chris, Sophie and John Pearson the new car sales managers as well as John Shaw in service. These folks are the reason we keep coming back to Crown Acura and could not imagine going anywhere else. Thank you so much! Pamela Alexander More

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Vehicle Service I scheduled a service visit with John Shaw for a very early Saturday morning. I specifically called John to schedule appointment because of my prior I scheduled a service visit with John Shaw for a very early Saturday morning. I specifically called John to schedule appointment because of my prior excellent experiences with his knowledge, personable nature and just seemingly going beyond expectations. Again he was the consummate professional. Richard Tuetken More

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Welcoming I took my Acura ILX for an oil change. My service consultant, John Shaw was very welcoming and personable. He went out of his way to get me the servic I took my Acura ILX for an oil change. My service consultant, John Shaw was very welcoming and personable. He went out of his way to get me the service I needed plus a little extra within my tight budget. Thank you John. More

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Buying experience I was in the market for a new vehicle and compared the Acura RDX to the Lexus 350RX. Ashlee Proefke with Crown Acura gave me the test drive and explai I was in the market for a new vehicle and compared the Acura RDX to the Lexus 350RX. Ashlee Proefke with Crown Acura gave me the test drive and explained all features of the Acura RDX which helped me make the decision to buy the RDX. Kyle Vonnes thoroughly explained all the features before I left the lot in my new vehicle. I highly recommend this dealership for a great deal and buying experience. More

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Disappointed withe the reliability of Acura vehicles. Taking the engine oil consumption test and the mileage was copied incorrectly, the form states: starting mileage is 70,781, and the actual mileage is Taking the engine oil consumption test and the mileage was copied incorrectly, the form states: starting mileage is 70,781, and the actual mileage is 75,182. Had my oil changed in August and the mileage was 72,628, have the record. In addition, the one quart of oil was added and was 0W-20 viscosity and the MDX manual states 5W-20. Lastly, I stated that I burn between one half to one quart of oil every 4,000 miles and John stated that was normal. However, I shouldn't burn any oil between oil changes on a Honda made product. There is a problem that I'm burning any oil and I observe that Acura is "not" standing up to their responsibility and fixing this problem. I'm also observing that service writers may be programmed to state that this is normal. It's not, and that's why I'll never purchase another Acura vehicle. They're substandard quality and far exceed the repairs of other moderately reliable vehicles. John is a very personable and professional individual that I had the pleasure to work with, but understand that his hands are tied because of the apparent negative direction that Acura is probably issuing to its dealerships. These are my observations. There should be a recall and Acura won't acknowledge that fact. I don't blame John for the misrepresentations. I want to be clear that this not a negative rating against John, but I'm disappointed in the quality of the Acura product. They are substandard quality. More

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