John Scholz

Romen Artalejo is a pleasure to work with. He‘s knowledgeable, helpful, and answered all my questions. I highly recommend Walter’s Audi of Riverside and seeing Romen for your car buying needs. He‘s knowledgeable, helpful, and answered all my questions. I highly recommend Walter’s Audi of Riverside and seeing Romen for your car buying needs. More

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I am redoing this review with adequate detail because of the dealership's attempt to invalidate my previous review. Due to the dealership's attempts to invalidate my initial review, I feel compelled to p the dealership's attempt to invalidate my previous review. Due to the dealership's attempts to invalidate my initial review, I feel compelled to provide a detailed account of my experience for others to learn from. This will be a long read, but I assure prospective buyers that my experience highlights important lessons about dealing with this business. Why It Was About the Experience, Not the Price I hope the following points explain why my decision to walk away was based on the experience and not just the price. I must add that the dealership's response to my review only reinforced the poor experience. A. Lack of Honest Communication Every time I asked for an out-the-door price, your team stopped responding. It took repeated escalations to management before I finally received a proper response. Why was this necessary? This lack of transparency was frustrating and unprofessional. B. Poor Handling by Sales Team The fact that you had to step in as a manager speaks volumes about the inadequacy of your sales team. While you were marginally better than your subordinates, the overall experience remained disappointing. Your involvement didn’t resolve much—it only highlighted how poorly your team communicates. C. Manipulative Appointment Tactics Your salespeople seemed solely focused on booking appointments rather than providing clear answers. Once an appointment was booked, communication mysteriously stopped, or the salesperson conveniently went on leave. It felt like a pressure tactic rather than genuine customer service. I've dealt with many dealerships, and while some use manipulative tactics like yours, there are plenty of serious and transparent dealerships out there. D. Misleading Pricing Practices Getting a clear price was unnecessarily difficult. When I finally received an itemized breakdown, it included numerous questionable fees. For instance, $1,800 was added for LoJack under the guise of a mandatory fee—something that is blatantly misleading. The text size for these fees was deliberately small, making it easy to miss unless scrutinized closely. For any prospective buyers reading this: always request an itemized breakdown and carefully dispute every fee they try to add. E. Non-Competitive Pricing Even after calling out these deceptive practices, your pricing wasn’t competitive. A few days later, you had to drop the price further just to sell the car in question. By then, I had already decided against purchasing—not because of the price but because of the poor experience with your dealership. Questionable Review Practices I can’t help but feel that many of the positive reviews here don’t reflect reality. My experience was so drastically at odds with them that it raises doubts about their legitimacy. Instead of using my feedback as an opportunity to improve, both the manager and a salesperson (who barely worked with me) reached out to complain that my review wasn’t “representative” of their service. This behavior is unprofessional and symptomatic of deeper issues within your business. Final Thoughts I want to emphasize that I was genuinely interested in buying this car—it was your team’s behavior and practices that drove me away. I don’t mind paying more for a dealership that treats its customers with honesty and respect, but I refuse to support one that relies on deceitful tactics. To anyone considering this dealership: be vigilant about their pricing practices and insist on transparency at every step. Ask for an itemized breakdown of all fees (with a magnifying glass if necessary). Finally, I will be reaching out to Audi USA regarding my experience as Audi is known to have some of the customer experience, and I did feel that at every other Audi dealership I dealt with. It's possible that these guys are just untrained. If you're a customer who read this far, I hope this helps you! More

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Joshua Rambow was very knowledgeable about the Audi e-tron GT and was really responsive with all of the post-sale follow-up. e-tron GT and was really responsive with all of the post-sale follow-up. More

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We had a great car buying experience with Vinnie and the entire team at this dealership! He was efficient, genuinely professional, answered all our questions and quickly got us into the car we wanted! So ha entire team at this dealership! He was efficient, genuinely professional, answered all our questions and quickly got us into the car we wanted! So happy my daughter chose to purchase her first Audi at Walter’s Audi Riverside! Highly recommended …from initial search inquiry to communication after the sale! Thanks, guys! More

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My partner and have done multiple deals throughout the years with many dealerships, this time we were looking into an Audi at this dealership and we were very disappointed with the service we got. Not onl years with many dealerships, this time we were looking into an Audi at this dealership and we were very disappointed with the service we got. Not only they tried to scam us with a LoJack device charge of $1500 added to the original price of $53500 that wasn’t advertised, the level of customer service is deplorable, definitely not a high end car business. From the lack of knowledge that the sales man showed to the very unprofessional and rude behavior of the so called “sales manager” Kevin B, who kept speaking over my partner and getting loud, we also asked to speak to GM John Scholz days ago and no one has followed up. A $60k deal lost for horrible customer service and unprofessional behavior. We took the day off to drive to California from Phx from our really busy schedule, but General Sales manager just decided to be rude and unprofessional so we decided not to. Stay away! There’s many other far better dealerships in the LA area. More

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Our overall experience was superb. Rob Benedict provided outstanding, no pressure consultations; whether it was our first time on the lot looking at the different models and options or Rob Benedict provided outstanding, no pressure consultations; whether it was our first time on the lot looking at the different models and options or at the end of the process finalizing our lease deal. Rob was patient even as we changed our mind on models and colors. I am very happy with the experience More

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Excellent experience, without the anxious pressure to sell, customer satisfaction priority. Raymundo Lopez, (V.I.P Loyalty Retention Manager) friendly and transparent, with good communication understands sell, customer satisfaction priority. Raymundo Lopez, (V.I.P Loyalty Retention Manager) friendly and transparent, with good communication understands what you are looking for when purchasing a vehicle More

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The experience was very easy and helpful to go through overall I’m happy with how everything came about overall I’m happy with how everything came about More

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One of the best to do it hands down! Amazing dealer and staff. Everything was ready to go when I arrived. Fast, easy, and efficient process, especially with Adrian Sandoval. Amazing dealer and staff. Everything was ready to go when I arrived. Fast, easy, and efficient process, especially with Adrian Sandoval. More

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Today I have bought a new car with Stephen and it was a great experience! I will go back to him all the time now. Everyone who helped during this process made it very easy and smooth. Thank to Kevin as wel great experience! I will go back to him all the time now. Everyone who helped during this process made it very easy and smooth. Thank to Kevin as well for making this possible.! More

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