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John Rohde
John Rohde at Duval Ford

John Rohde

Service Advisor

Duval Ford

1616 Cassat Ave
Jacksonville, FL 32210

4.9
127 Reviews
4.9

127 Reviews

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127 Reviews of John Rohde

December 12, 2024

Dealership Rating
Employee Rating

Good good good good good good good good good good good good good good good More

by brooks
Recommend Dealer
Yes
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Dec 16, 2024

Duval Ford responded

Duval Ford accepts your 15 good 5 star review and counters with great appreciation for your continuing business Brooks.

November 23, 2024

Dealership Rating
Employee Rating

I loved everything about Duval Ford. They did a great job in keeping me informed great job More

by Shotz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2024

Duval Ford responded

The Duval Service First promise includes clear communications and excellent time management. Thank you Shotz28 for the 5 star recognition for the entire Duval Ford team.

November 09, 2024

Dealership Rating
Employee Rating

Friendly staff and service was completed in reasonable amount of time. Also, received electonic notification when service was complete. The only suggestion for training purposes is the oil monitor system More

by rwhee11075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Duval Ford responded

Thanks rwhee11075 for the 5 star recognition for the Duval Ford service team. Your comments have been passed along to management.

September 12, 2024

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Employee Rating

I was pleased with the final result of my latest visit to Duval Ford. They stood behind their word to deliver superior service. More

by Rod
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Recommend Dealer
Yes
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Sep 17, 2024

Duval Ford responded

Thanks Rod for providing Duval Ford's service department with 5 stars for your superior experience.

June 11, 2024

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Employee Rating

The did what was scheduled to do. They didn't hassle me into getting any additional services. More

by tcbndferg
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2024

Duval Ford responded

Duval Ford focuses on 100% customer satisfaction every day. Thanks tcbndferg for the 5 star recognition.

January 29, 2024

Dealership Rating
Employee Rating

Dealership Team - is very friendly and professional. I travel 30 minutes to this location vs. a dealership that is 4 miles away from me. This is the best Ford Dealership in the JAX metro areal. More

by lmagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 01, 2024

Duval Ford responded

Thank you Imagner for your 5 star vote of confidence and distance traveled to make Duval Ford your dealership of choice.

January 24, 2024

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Employee Rating

Tino Lebron was a great salesman, the best post sale customer service I have ever experienced. More

by Atcpdex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tino Lebron

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Jan 25, 2024

Duval Ford responded

At Duval Ford, we strive for 100% customer satisfaction every day. We appreciate your 5 star recognition for Tino.

December 26, 2023

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Employee Rating

I have been conducting business with this dealership for over 20 years and have always been more than satisfied with all aspects of my transactions. More

by cschull
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2023

Duval Ford responded

Thank you cshull for recommending Duval Ford with 5 stars. We appreciate your continued business and 20 year loyalty.

December 22, 2023

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Employee Rating

Quality Service and Great Hospitality. The dude driving the Tow Truck(Dwayne) was awesome. He is very positive and upbeat. We need more people like him in the world. More

by dancoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 03, 2023

Dealership Rating
Employee Rating

The service crew at Duval Ford is pleasant and willing to go beyond what's required to satisfy the customer. More

by Marilyn
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Delusa

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Nov 03, 2023

Duval Ford responded

We call that the Duval Difference, going above and beyond customer expectations. Thanks Marilyn for the 5 star recognition.

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