John Plank

This was the 5th vehicle I have purchased from Coconut Point/Galloway over the last 18 years. Got screwed even harder this time than the last time. Guess I just don't learn my lessons well. The salesman w Point/Galloway over the last 18 years. Got screwed even harder this time than the last time. Guess I just don't learn my lessons well. The salesman will look you in the eye and lie to you to make the sale. They don't care about anything other than making the sale. Customer service for a 5 time customer, HAH! They could care less. After screwing me over on my trade, I simply asked for a 2nd key fob for a used 2023 F-150 Lariat I purchased. "Oh, you can buy one" they said. Now as I referenced above, I may not be the brightest bulb on the string, but I'm pretty sure the guy that traded that leased vehicle in was charged for not returning the 2nd key fob, but I now have to purchase the other one. Thanks for nothing! The salesman looked me in the eye and said," that's the most we can give you for your trade, that's what we're selling them for". Then put it on their lot for $10,000 more than what they gave me. Now, I understand they need to make a profit, but $10,000 profit? Plus, the probably $10,000 the made on the one I purchased. I get it. They are in business to make money, but $20,000 on one deal without throwing in a 2nd key fob is just pure greed. Not as if they will care, but I think it is safe to assume I will not be purchasing any more vehicles from these dealerships. More

by jcmcd99 Verified Customer Verified Customer

Report | Print

Honest, easy experience with no pressure. Always willing to suggest alternatives for my benefit. I am very pleased. Always willing to suggest alternatives for my benefit. I am very pleased. More

by jschmieding Verified Customer Verified Customer

Report | Print

This was the 3rd vehicle that I have purchased from Coconut Point Ford and my experience has been superb with sales and service. I would highly recommend this dealership for any new or used vehicle!! Coconut Point Ford and my experience has been superb with sales and service. I would highly recommend this dealership for any new or used vehicle!! More

Report | Print

Parker was eager to help. He showed us several vehicles and finally sold us the Ford Escape. He showed us several vehicles and finally sold us the Ford Escape. More

by jjones1432 Verified Customer Verified Customer

Report | Print

My truck needs to be taken to service after only a month of having bought it and the service was terrible. of having bought it and the service was terrible. More

by ZULMER27 Verified Customer Verified Customer

Report | Print

It's funny how two same Family run Ford Dealerships can run totally different I really like dealing with Coconut Point Ford. They treat you as a person not like just a number like there other owned Family run totally different I really like dealing with Coconut Point Ford. They treat you as a person not like just a number like there other owned Family Ford dealership. More

by MRBENNETT2002 Verified Customer Verified Customer

Report | Print

The whole purchase experience was straightforward and stress free. Everyone near Estero should consider talking with these folks before getting your next vehicle stress free. Everyone near Estero should consider talking with these folks before getting your next vehicle More

by miketnj Verified Customer Verified Customer

Report | Print

I went to Coconut Point Ford to look at used Maverick trucks. When I got to the dealership they explained that they didn’t have any on the lot, and they sell very fast when one comes in. Later that day, trucks. When I got to the dealership they explained that they didn’t have any on the lot, and they sell very fast when one comes in. Later that day, John called me to let me know that a Maverick was being brought in for trade. They worked with me to ensure I would be first to test drive it. Once I did, the purchasing experience was quick and painless. No pushy “sell job” on all the add-on stuff. I would buy from them again. More

Report | Print

Very friendly dealership everyone was very knowledgeable Made everything go smoothly Will recommend the dealership Made everything go smoothly Will recommend the dealership More

by GARYNELSONPHONE Verified Customer Verified Customer

Report | Print

Brian is an exceptional Service manager. He takes exceptional care of his costumers he makes you want to come back He takes exceptional care of his costumers he makes you want to come back More

by JRUSSELL20941 Verified Customer Verified Customer

Report | Print