John Pasternak
John Pasternak at Secor Volvo Cars
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John Pasternak

Body Shop Manager

Secor Volvo Cars

575 Broad Street
New London, CT 06320

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4.7
33 Reviews
4.7

33 Reviews

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33 Reviews of John Pasternak

October 04, 2024

Dealership Rating
Employee Rating

Finished work was great. My concern was time it took a month waiting for part. Had I known that I could have continued to drive it until part were in and not incur $1100 ren More

by mckeever
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Service Time
Recommend Dealer
Yes

August 29, 2024

Dealership Rating
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Bear Dalton and Kayleigh Sweet are terrific. Handled everything perfectly. They were so professional and made it fun and easy. Otto from Volvo was also helpful - nice to see the partnership b More

by CD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 28, 2024

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They did a good job. I am very happy with what they did with my car, now it looks like new. More

by David Guirchardo Liranzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 06, 2024

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We received exceptional service from beginning to end. Julie Mei was gracious and helpful in setting up a complex arrangement to have both extensive body work and routine servicing done during a single v More

by THOMPS925
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

April 27, 2024

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Overall turned good, but the communication is weak between them and me. It was my first time to have that experience between the car insurance and repairing my car. So, in fact, I am deaf. It is ha More

by GUARDEZ
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

Apr 30, 2024

Secor Volvo Cars responded

Hi Guardez! We appreciate your feedback and are glad to know that Laura was able to assist you effectively. We're always working on improving our communication at Secor Volvo Cars. Thank you for sharing your experience with us!

April 09, 2024

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Employee Rating

I am a very happy customer. The staff knows what they are doing. Very informative and knowledgeable. A true professional team. More

by mzampini
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips, I commend the whole department. Very well managed.

Apr 10, 2024

Secor Volvo Cars responded

Thanks for the positive feedback! We're glad to know our team at Secor Volvo Cars was able to provide you with an informative and professional experience.

March 15, 2024

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Employee Rating

The Service Department is beyond a 10, they're a 15 ! Laura and John did a fantastic job keeping me updated, and the quality of the repairs were such that you can't tell there was ever damage ! Unbeliev More

by swadewells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

Mar 18, 2024

Secor Volvo Cars responded

Hi Swade! We're delighted to know that Laura and John from our Service Department at Secor Volvo Cars provided you with an excellent experience. We appreciate your recommendation!

January 15, 2024

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Employee Rating

Everyone eas professional and helpful. I received excellent customer service and my car was fixed in a timely manner. More

by SKPARSONS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss, Julie Mei, Keith Mattingly , Laura Phillips

Jan 16, 2024

Secor Volvo Cars responded

We're glad to know you had a positive experience with our team at Secor Volvo Cars! Ensuring timely and excellent service is always our goal. Thanks for the review!

May 09, 2023

Dealership Rating
Employee Rating

Secor is prompt, courteous and most professional. I would recommend their parts and service department. More

by pfamslepo
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

May 11, 2023

Secor Volvo Cars responded

We're so grateful for your kind words! Thank you for recommending Secor Volvo Cars, it means a lot to our team!

January 11, 2023

Dealership Rating
Employee Rating

I brought my vehicle into the body shop on short notice. John and Laura were very helpful and took care of my issue very quickly. More

by zachary.williamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

Jan 12, 2023

Secor Volvo Cars responded

Thank you for trusting the Secor Volvo Cars team with your vehicle, Zachary! We're happy to hear John & Laura took great care of you and we hope you won't hesitate to reach out if we can be of service again in the future!

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