John Nguyen
John Nguyen at Elk Grove Toyota
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John Nguyen

Express Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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4.5
74 Reviews
4.5

74 Reviews

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74 Reviews of John Nguyen

December 04, 2024

Dealership Rating
Employee Rating

My service consultant John Nyguen was very helpful as well as Ming mechanic/technician. Bith were polite and very professional. More

by Airduf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ming/technician

Dec 04, 2024

Elk Grove Toyota responded

Hello, Thank you for your kind review on John and Minh. We truly appreciate your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

November 15, 2024

Dealership Rating
Employee Rating

I’ve had issues since purchasing my vehicle, however John Nguyen has been very helpfully, understanding, and available throughout the process. Appreciative for John! More

by Mearenet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Blacksten

Nov 16, 2024

Elk Grove Toyota responded

Hello, I am sorry to hear you have been having issues with the vehicle. I am glad John has been helpful during the entire process. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

July 27, 2024

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John Nguyen able to addressed all my concern. 👍👍👍👍👍. Nice guy and accommodating. Equipped with proper knowledge and knows steps on how to resolve issues. More

by ahly
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 29, 2024

Elk Grove Toyota responded

Hello Ahly, Thank you for taking the time to review John Nguyen. We truly appreciate your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

June 28, 2024

Dealership Rating
Employee Rating

John helped us with our Highlanders AC. He covered the process of what would done initially, then the subsequent steps to follow. More

by Robertthompson2010
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 28, 2024

Elk Grove Toyota responded

Hello , Thank you for your review. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

April 10, 2024

Dealership Rating
Employee Rating

John is the best and a great asset to the dealer ship , very knowledgeable and great customer service More

by sksugar1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 10, 2024

Elk Grove Toyota responded

Hello, Thank you for taking time out of your day to review John. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 25, 2024

Dealership Rating
Employee Rating

Went in for oil leak in return the car still leak oil from the same spot not as much but still couple drops then rpm’s not idle the same talking to the technician really rude and not taking counter for h More

by luisdflores747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 26, 2024

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

September 08, 2023

Dealership Rating
Employee Rating

Very disappointed with service of ordering driver side visor. Technician had difficulty installing original visor that later fell off. When I returned to fix the visor they took so long to install that th More

by sheltee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2023

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I did address your concerns with our Service Director and staff. Unfortunately we do not usually work with aftermarket parts and it seems we were having difficulties with the one you brought. Thank you for making us aware of this situation. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

June 21, 2023

Dealership Rating
Employee Rating

SENOR JOHN NGUYEN was on top of it: a quick & easy check-in,he provided a ride home, called to explain repairs & cost ( to the penny----NO surprises ). Entire experience, start to finish, A+. More

by LEAKING OIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 26, 2023

Dealership Rating
Employee Rating

Great customer service. John was helpful and communicated with me on status. Completed in a timely manner. More

by livelife1096
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2023

Elk Grove Toyota responded

Hello, Thank you for your review. I am thrilled to hear about your time with John. Come by and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

April 13, 2023

Dealership Rating
Employee Rating

More reliable with regards of service and dealership and service manager are courteous Mr Gustavo is my service advisor he is reliable with regards in dealing customer service More

by Ramp70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gustavo Nevarez

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