John Mills

In November me and my pregnant girlfriend bought a car from stevens creek Toyota in San Jose. In the beginning of March the transmission completely went out. They sold us a LEMON CAR. They are refusing to from stevens creek Toyota in San Jose. In the beginning of March the transmission completely went out. They sold us a LEMON CAR. They are refusing to do anything about it. Won't fix the problem, won't take the car back, won't give us our deposit back, won't get us into a new car at a discounted price. NOTHING. We got this car for a reliable family car. Now we have a 3 month old baby with no way of getting to work or doctor appointments. No funds to fix this extremely expensive problem that has our car in "totaled" status. We should have known something wasn't right about this transaction as soon the brakes went out the SAME WEEK we got it. I don't recommend anyone going to this location. Drive over the hill to the Santa Cruz Toyota instead where they actually care about their customers and their well being. I want a refund to take my business to Santa Cruz Toyota or at the very least a replacement in a car that will truly be reliable for my family. More

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Great service and salesman Vinod Kumar is very knowledgeable and professional about cars and Toyotas especially knowledgeable and professional about cars and Toyotas especially More

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Pleased with the pre-owned car we purchased, but not with the salesperson, who was distracted during the process by calls, texts, and emails, and who flaked on a couple of important things that then became a the salesperson, who was distracted during the process by calls, texts, and emails, and who flaked on a couple of important things that then became a big hassle for us. Baby-sit your salesperson -- make a list of what you expect and hold them to it. More

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Great, friendly, very easy process. Rod was great very professional and helpful. Luckily he was able to help me complete most of the process over the phone. Rod was great very professional and helpful. Luckily he was able to help me complete most of the process over the phone. More

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Went into dealership with an appointment to test drive Sienna. Showed up and sales person was not available (no show). Another sales person helped me, but was NOT a good sales person. Did not have any Sienna. Showed up and sales person was not available (no show). Another sales person helped me, but was NOT a good sales person. Did not have any knowledge of how the hybrid worked or the regular maintenance schedule. Customer service was awful and people at the front desk, ignored me for 5 minutes, until I spoke up. Would NOT RECOMMEND THIS DEALERSHIP... :( More

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Love the place. Customer service is great. Waiting time A+. Nothing more to say but keep it up. And thanks for a job well done. A+. Nothing more to say but keep it up. And thanks for a job well done. More

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Been a customer for 20 years and they have been consistently reliable and trustworthy, with competitive prices. This time I knew I needed new tires and they brought it to my attention without bein consistently reliable and trustworthy, with competitive prices. This time I knew I needed new tires and they brought it to my attention without being forceful, and offered me a set that was very competitive in price with Costco. I also like that the car’s entire service history is stored on their system, so they always know what needs to be done. They’re always very thorough with follow through, estimates on completion, and loaners or inexpensive rentals for longer service. More

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Please watch out for the sales manager Perry,He'll add Please watch out for the sales manager Perry, He'll add warranties you said no to. Sneaky sneaky guy. Make sure to go over everything. Please watch out for the sales manager Perry, He'll add warranties you said no to. Sneaky sneaky guy. Make sure to go over everything. More

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They are well taking care of their customers. Very smooth service process. They take care of everything on the same day. Thank you Toyota of Stevens Creek For working during Covid19 service process. They take care of everything on the same day. Thank you Toyota of Stevens Creek For working during Covid19 More

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Bad service paid for oil changes tire rotation tires were never rotated I almost crashed dealership didn't care. All they do is give me a rental car. never rotated I almost crashed dealership didn't care. All they do is give me a rental car. More

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