John Mercado
John Mercado at Brandfon Hyundai
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John Mercado

Sales & Leasing Consultant (se habla español)

Brandfon Hyundai

115 Peat Meadow Road
New Haven, CT 06512

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68 Reviews

Born in Brooklyn, raised in New Haven, CT moved to Puerto Rico for 22 years and moved back to CT. Going to church, listening to Christian music, watching movies and sports are my hobbies. Love tending to customer's needs and helping them find the car that best suits their needs. Fully bilingual English & Spanish. "Always at your service, even after the sale!"

Dealership Experience

8 yrs, 11 mos

Industry Experience

8 yrs, 11 mos

Specialties & Trainings

Hyundai STAR Certified

not yet
rated

68 Reviews

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68 Reviews of John Mercado

July 22, 2023

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Employee Rating

Bought our Tucson from them because had a 2001 sonota that was great. With this brand new 2017 Tucson that still only has 17,000 miles. We have had it at the dealership 3 times over past 6 months for sam More

by vinnie2101
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Tyler Destefano, John Evans , Jon Wozniak

Jul 24, 2023

Brandfon Hyundai responded

Vinnie, we are sorry to see your negative review. Please know customer safety and satisfaction are our top priorities and we apologize for any confusion or miscommunication during your recent visit. We would like the chance to speak with you to work towards a resolution. At your earliest convenience, please reach out to me directly. -Jack Ryan, 203-481-1616

June 23, 2022

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Employee Rating

John Mercado was the best salesperson I've ever dealt with...ever!! No typical sales tactics or feeling of being rushed or forced into a different car. He went over everything and there were no surpris More

by Anthony
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 14, 2021

Dealership Rating
Employee Rating

I encountered a pleasant experience @ Brandfon Hyundai. I initially requested for a quote online and while it took them a little longer than expected to get back to me, once someone did get back to me, they More

by edricjames
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Evans, Wesley Eastwood , Amanda Tesla

May 25, 2019

Dealership Rating
Employee Rating

Used cars have hiccups but they fixed mine 125k miles on a 2014. Family assisted the purchase becsuse I could not make it on my own. Derek Waxman is very dedicated and drove the car to my fathe More

by Caccent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsay Stamp, Jon Wozniak, Derek Waxman, Mike in sales and a gentleman with grey hair in sales who gave me my keys

December 04, 2018

Dealership Rating
Employee Rating

Excellent people, excellent managers. 100% recommended John Mercado and John Evans are great people. They don’t treat you as numbers they treat like a person. They solved all my requests with no hesitation More

by Moises Diaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Evans (Management)

April 06, 2018

Dealership Rating
Employee Rating

Great customer service John Mercado was so wonderful to me. We looked at 2 models and he explained the different features of each, and what would be best for my needs. The c More

by A1hannan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 23, 2017

Dealership Rating
Employee Rating

New car for me John was spot on. He understood what I wanted. He didn’t try to upsell me like a “ car salesman.” He showed me higher end packages, but did not stron More

by jsperingo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 20, 2017

Dealership Rating
Employee Rating

Bought a newer used car after an (not my fault) accident Didn’t want to get a new car, but after being rear ended, and having our 2004 Hyundai Santa Fe “totaled” by the at fault drivers insurance company, I More

by Jim H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Tracy did a great job

December 08, 2017

Dealership Rating
Employee Rating

Good car buying expierence Much better than previous car buying experience. They explained everything clearly and worked with me to meet my car needs I never felt rushed or pres More

by susanrn55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 18, 2017

Dealership Rating

New Car Expereince My overall experience was very good. I would highly recommend this dealership to anybody that was looking to purchase a new car. My Salesperson was More

by swtemmie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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