John Marr
John Marr at Skyline Ford
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John Marr

Shop Foreman

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.8
162 Reviews
4.8

162 Reviews

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162 Reviews of John Marr

January 13, 2025

Dealership Rating
Employee Rating

Lack customer service Lack effort Lack follow through Leave you feeling they don’t care More

by stricklysand23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Arturo Gonzalez

Jan 15, 2025

Skyline Ford responded

We don't want anyone to feel like they weren't given a 5-star treatment with us. We're sorry your visit fell below that expectation. We'd love to hear more from you regarding your visit. Give us a call when you can or send a quick email to jima@skylineford.com.

Jan 16, 2025

stricklysand23 responded

My issue stems from the service advisor, Art, and the lack of commitment to providing customer service or 5-star treatment, as you call it. While businesses value their employees’ ability to deliver great service, Art doesn’t seem to care or put in much effort. He would simply pass on issues to the next person or move off from it. John, the service manager, helped us when we had an issue, but Art could have been the middleman. It’s important to appreciate your customers’ time and show some effort. Even if you don’t genuinely care, making it seem like you do can go a long way. Just because you’re the dealership doesn’t mean you have to treat people this way because you know we’re stuck with our vehicle’s manufacturer. I actually prefer to have my vehicles serviced by the people who built them, but every time I visit, it becomes increasingly more difficult to want to come back.

January 10, 2025

Dealership Rating
Employee Rating

Did what they said and coordinated and performed service in the parking lot when I was visiting my father in a skilled nursing facility More

by George
Workmanship
Service Time
Recommend Dealer
Yes
Jan 10, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford Mobile Service!

January 04, 2025

Dealership Rating
Employee Rating

Many years ago, as a young single woman, I purchased a new car from a very established dealership in another state. I had so many problems with them, with getting legitimate warranty work done, I was not More

by JEMCKENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Skyline Ford responded

We are glad we could go the extra mile for you with these vehicle and make it a 5-star experience. Thank you for choosing Skyline Ford!

January 03, 2025

Dealership Rating
Employee Rating

They're polite, I feel that they are sincere honest, there was busy lots of wiork More

by RUIZCRMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I don't know who help me I always call and my daughter takes my car

Jan 04, 2025

Skyline Ford responded

We think honesty and manners are a great policy to keep. Thank you for choosing Skyline Ford!

December 26, 2024

Dealership Rating
Employee Rating

SERVICE IS ALWAYS GREAT! THEY ARE ALWAYS VERY HELPFUL WHEN WE BRING IN OUR VEHICLE AND SO FRIENDLY! THANKS SKYLINE More

by DUNMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Skyline Ford responded

THANK YOU FOR CHOOSING SKYLINE FORD!

December 22, 2024

Dealership Rating
Employee Rating

I have a small Ford Transit motorhome. They provided mobile service to update my system. That was so convenient for us. More

by WndyW00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford and our Mobile Service Team!

December 16, 2024

Dealership Rating
Employee Rating

The service advisor was very helpful and pleasant to talk with. They explained everything about my repair and the process so that I could understand what was needed. More

by Tlloutzenhiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Skyline Ford responded

We're glad we could serve you! Thank you for choosing Skyline Ford!

November 29, 2024

Dealership Rating
Employee Rating

Excellent customer service and knowledgeable staff. Fast and complete service department. Will return in the future! More

by vbrite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Skyline Ford responded

We look forward to seeing you again! Thank you for choosing Skyline Ford!

November 21, 2024

Dealership Rating
Employee Rating

I've gotten good service with my Ford EcoSport. Sometimes it's hard to get in quickly. Price is fair, and the location is easy to find. More

by Hopkinsbe29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 15, 2024

Dealership Rating
Employee Rating

The service performed was good, quick and efficient. Would highly recommend to anyone looking for service. More

by Gavinasman100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2024

Skyline Ford responded

We appreciate your recommendation! Thank you for choosing Skyline Ford!

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