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John Marr
John Marr at Skyline Ford
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John Marr

Shop Foreman

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.7
170 Reviews
4.7

170 Reviews

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170 Reviews of John Marr

March 14, 2025

Dealership Rating
Employee Rating

They appeared to be energetic and happy to serve. Ended up with tech coming out to our house. Thanks More

by peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 10, 2025

Dealership Rating
Employee Rating

Great experience as always. Great group of people to deal with. I love my new truck! More

by jsdonofrio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelley Jones, Kurt Willis, Jim Agur

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Mar 13, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 05, 2025

Dealership Rating
Employee Rating

Arturo, Vince and crew are amazing! They could teach a class on customer service. It’s nice to be treated so well and know they care. Keep up the great work, it is valued and appreciate More

by merz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez, Jim Agur

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Mar 13, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford! We're glad we could serve you!

February 28, 2025

Dealership Rating
Employee Rating

Service department check-in people need to act more professional, and on top of their game More

by Sven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Lawson, Arturo Gonzalez, Jim Agur, Ben Wade

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Mar 13, 2025

Skyline Ford responded

Thank you for the feedback Sven. We will work with them on that. Thank you for choosing Skyline Ford!

February 27, 2025

Dealership Rating
Employee Rating

People were very nice and helpful. Work I had done fit my needs. Will use them again. More

by jkkolb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Lawson, Arturo Gonzalez, Mel Wangler, Jim Agur, Jenny Thomas, Ben Wade, Anna Stovin

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Mar 13, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 20, 2025

Dealership Rating
Employee Rating

Great customer service, very friendly and attentive. Exceded my expectations as a customer. Thank you. More

by jorgecuervo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mel Wangler, Anna Stovin

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Feb 26, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 03, 2025

Dealership Rating
Employee Rating

Very Good, Ben and Mel are always great to work with. One of the better Ford Dealerships in the area without a doubt More

by SANDRIDER123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mel Wangler, Ben Wade

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Mar 13, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 31, 2025

Dealership Rating
Employee Rating

Way too xxxx expensive. Charging me $400 just to tell me about a part I already told you needed fixing, just dumb. More

by kasseyhighley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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January 13, 2025

Dealership Rating
Employee Rating

Lack customer service Lack effort Lack follow through Leave you feeling they don’t care More

by stricklysand23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Arturo Gonzalez

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Jan 15, 2025

Skyline Ford responded

We don't want anyone to feel like they weren't given a 5-star treatment with us. We're sorry your visit fell below that expectation. We'd love to hear more from you regarding your visit. Give us a call when you can or send a quick email to jima@skylineford.com.

Jan 16, 2025

stricklysand23 responded

My issue stems from the service advisor, Art, and the lack of commitment to providing customer service or 5-star treatment, as you call it. While businesses value their employees’ ability to deliver great service, Art doesn’t seem to care or put in much effort. He would simply pass on issues to the next person or move off from it. John, the service manager, helped us when we had an issue, but Art could have been the middleman. It’s important to appreciate your customers’ time and show some effort. Even if you don’t genuinely care, making it seem like you do can go a long way. Just because you’re the dealership doesn’t mean you have to treat people this way because you know we’re stuck with our vehicle’s manufacturer. I actually prefer to have my vehicles serviced by the people who built them, but every time I visit, it becomes increasingly more difficult to want to come back.

January 10, 2025

Dealership Rating
Employee Rating

Did what they said and coordinated and performed service in the parking lot when I was visiting my father in a skilled nursing facility More

by George
Workmanship
Service Time
Recommend Dealer
Yes
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Jan 10, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford Mobile Service!

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