John Markel

Everything was amazing until I had to see the business manager it was not what I expected. manager it was not what I expected. More

by RWSTAAK Verified Customer Verified Customer

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John the sales rep was nice while in branch, however when it came time to pick up the car the finance process was a nightmare. I sent my info over early in the day so that all the paperwork would be complete it came time to pick up the car the finance process was a nightmare. I sent my info over early in the day so that all the paperwork would be complete when arrived on my way to my cousins wake. However I ended up spending an hour, and waiting for the finance guy to come back from lunch. Once he did he delayed the process so long that I didn’t even realize I didn’t get a full breakdown of my purchase and only recently finally got my account info at the bottom tier lender chosen for me to give the dealer the biggest kickback. Somehow my loan amount is more than the price agreed upon for the car and yet I put down 20k. I have now waited over a week since requesting the breakdown of what the finance guy did to completely screw me and have yet to receive that breakdown. Before the horrible customer service that night I would have given a pass as the salesmen was ok but now that I have gotten 0 response to what should be a simple request I would rate this dealer overall as worst of the worst. More

by MIKD26 Verified Customer Verified Customer

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They were helpful and responded appropriately to all my inquires. Also alleviated any potential concerns inquires. Also alleviated any potential concerns More

by NANATKG Verified Customer Verified Customer

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i experienced amazing customer service and a friendly staff who helped make car buying easy. staff who helped make car buying easy. More

by ENEHOYT Verified Customer Verified Customer

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This was a great experience for a first time buyer like myself. John Markel and Alex M exceeded my expectations and made this process smooth and easy. They were patient, understanding and kind. They will d myself. John Markel and Alex M exceeded my expectations and made this process smooth and easy. They were patient, understanding and kind. They will definitely receive my business again in the future. More

by Caiya Surrency Verified Customer Verified Customer

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Excellent service, John made buying a new vehicle stress free. I would recommend this dealership in the future free. I would recommend this dealership in the future More

by capozzi4 Verified Customer Verified Customer

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