John Long

I was at the dealership for 4. 5 hours to get an oil change. I had an appointment at 9:45am my vehicle didn't go back to be serviced until I began to question the time frame in the 5 hours to get an oil change. I had an appointment at 9:45am my vehicle didn't go back to be serviced until I began to question the time frame in the service department. My time is valuable. Why make appointments if you can't honor them. I try to have my vehicle serviced where I purchase them. I drove 1 hour and 15 minutes to do this. I lost a complete day of work instead of half a day. More

by AECOULSTON Verified Customer Verified Customer

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It was a fast easy and fair process. I would highly recommend them to anyone. I would highly recommend them to anyone. More

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I cannot say enough good things about my recent experience at Dick Smith Ford in Columbia SC . From the moment I walked in, I was treated with warmth, respect, and sincere attention to my needs—som experience at Dick Smith Ford in Columbia SC . From the moment I walked in, I was treated with warmth, respect, and sincere attention to my needs—something that is becoming far too rare these days. I want to extend my deepest thanks and sincere appreciation to John Smith and Jeff Robinson, who both went above and beyond in making sure I felt valued and well taken care of throughout the entire process. John was knowledgeable, honest, and incredibly patient—he took the time to answer every question without rushing me, ensuring I felt confident in my decisions. Jeff followed through with the same level of professionalism and kindness, making sure everything ran smoothly from start to finish. This level of service is something I’ll never forget. It’s clear that Dick Smith Ford is more than just a dealership—they’re a team of individuals who genuinely care about their customers. Thank you, John and Jeff, for making this such a positive and memorable experience. You’ve earned a customer for life! More

by TIGERSDW Verified Customer Verified Customer

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Mr. Long was straight forward, easy to talk to, and very helpful. Everyone that was involved with getting me into my new truck was outstanding! helpful. Everyone that was involved with getting me into my new truck was outstanding! More

by BMHAMI02 Verified Customer Verified Customer

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I Love the Professional experience they give you. They Help you out when others don't. They Help you out when others don't. More

by TRLEWIS777 Verified Customer Verified Customer

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Always friendly, always prompt. Great customer service. Easy to schedule appointments. Very convenient with mobile service Great customer service. Easy to schedule appointments. Very convenient with mobile service More

by LORIRICH2016 Verified Customer Verified Customer

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I cannot say enough good things about my recent experience at Dick Smith Ford in Columbia. From the moment I walked in, I was treated with warmth, respect, and sincere attention to my needs—somethi experience at Dick Smith Ford in Columbia. From the moment I walked in, I was treated with warmth, respect, and sincere attention to my needs—something that is becoming far too rare these days. I want to extend my deepest thanks and sincere appreciation to John Long and Jeff Robinson, who both went above and beyond in making sure I felt valued and well taken care of throughout the entire process. John was knowledgeable, honest, and incredibly patient—he took the time to answer every question without rushing me, ensuring I felt confident in my decisions. Jeff followed through with the same level of professionalism and kindness, making sure everything ran smoothly from start to finish. This level of service is something I’ll never forget. It’s clear that Dick Smith Ford is more than just a dealership—they’re a team of individuals who genuinely care about their customers. Thank you, John and Jeff, for making this such a positive and memorable experience. You’ve earned a customer for life! More

by TIGERSDW Verified Customer Verified Customer

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Very good, pleasant and friendly salesman finance manager. Fully explained features of the truck I purchased manager. Fully explained features of the truck I purchased More

by JAMESDAVISSR1 Verified Customer Verified Customer

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Fast and easy. I was dropping my vehicle off for an oil change and waiting for my ride to get there and they where done before my ride made it. I was dropping my vehicle off for an oil change and waiting for my ride to get there and they where done before my ride made it. More

by CHRISTINBOYD0626 Verified Customer Verified Customer

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Customer service and John Ling are the best . It was not difficult to purchase a car or explain any concerns you have. It was not difficult to purchase a car or explain any concerns you have. More

by SABAUG Verified Customer Verified Customer

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