John Kenny

NEVER BUY AND SERVICE YOUR CAR IN THIS DEALERSHIP! !! I bought a car Hyundai Elantra on October 26, 2023 in the Coconut Creek dealership. In the beginning of the March 2024 two horns of this car stopp !! I bought a car Hyundai Elantra on October 26, 2023 in the Coconut Creek dealership. In the beginning of the March 2024 two horns of this car stopped working. From that moment, I visited the dealership Coconut Creek Hyundai several times to know when this defect could be fixed. Every time I was told they had no these horns. I was asked to wait a few more days. A few days passed, but nothing has changed. After that, I turned to the service manager, who also could not give at least an approximate date of repair of my car. After that, I decided to apply to Hyundai Motor America. The HMA opened the case #230…. After many negotiations, I was promised that in four days dealership would receive these horns. Four days later, I tried calling the service manager to see if the horns had arrived, but no one answered or returned my call. My next trips to the dealership also did not yield anything. I did not get any information about ETA of these parts. After a while, I called HMA again and found out that my case was closed. No one could explain to me why my case was closed. The HMA opened a new case #23314… It was promised that in a week horns would arrive. Nothing came to the dealership. I went to the dealership again and spoke to the parts manager. He promised to call me back with ETA, but he did not call. I got call and text from HMA saying that they were on my case and promise to solve the problem soon. Finally, on Friday June 06, 2024, I received a call from HMA 714 410 4321 saying that they could not indicate ETA. Therefore, for three months, HMA and Coconut Creek dealership has been unable to fix the simplest defect in my car. What will happen if my car will have problems that are more serious? THIS IS A LEMON CAR! This dealership wastes my time and nerves! He is defaming the reputation and image of Hyundai. When contacting me about my problem, the general manager told me that the dealership is not responsible for the malfunction, and that I should contact the manufacturer, although I bought the car new from the dealership. It's been almost 5 months now and no one can or wants to fix my problem. More

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BEWARE BEWARE BEWARE (this is an abbreviated summary)I BEWARE BEWARE BEWARE (this is an abbreviated summary) I went with my daughter on Saturday 9/4 to purchase a car. We chose a 2020 SEL $22,000. We si BEWARE BEWARE BEWARE (this is an abbreviated summary) I went with my daughter on Saturday 9/4 to purchase a car. We chose a 2020 SEL $22,000. We signed the contract with the salesperson and help from a manager that the small hole in the roof and the deep scrapes would be fixed. The sales person photographed everything to be fixed. I received a call the following Tuesday that the car was ready, but the scrapes weren’t fixed. It was suggested I could bring it back anytime for the repair. I declined and said I would wait for it to be fixed. On Tuesday 9/14 I was told the car was ready. The initial hole and scrapes were repaired and new scrapes appeared and someone did a terrible job with touch up paint to cover up the new scrapes. (All they do at this place is lie and deny) I went back there on 9/16 to get my deposit back. A new salesperson told me about a similar car to the one I was previously purchasing ( a little more mileage). I agreed to take a look because my daughter really needs a car. Went there today to purchase the car for an agreed upon amount. I also received a voucher in the mail to use on any car in stock. First we were told yes we could use it, then no we couldn’t then we could. The voucher says up to $6,488. Of course we knew it wouldn’t be anywhere near that amount. They offered $100.00. Then they made it sound like they weren’t going to sell us the car unless I took down the unfavorable review. Part of their game is they send in so many people to talk to you, all saying something different so they can play the blame game. In the end l did not buy the car. We gave them a second chance and came out even more disappointed and upset. These people were abusive, disrespectful and demeaning—and as we were leaving there was another customer screaming about 14 emails and they apparently screwed up on his situation too. Needless to say, a horrible and traumatic experience for us, especially my daughter. More

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Great customer service Pat and John Kenny where both very helpful in finding the right vehicle for me. Everything went smooth as expected and I am so happy driving my Ela Pat and John Kenny where both very helpful in finding the right vehicle for me. Everything went smooth as expected and I am so happy driving my Elantra Thank you to both More

by ginaochoa66 Verified Customer Verified Customer

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