John Kaiser
John Kaiser at Larson Ford
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John Kaiser

Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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5.0
49 Reviews
5.0

49 Reviews

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49 Reviews of John Kaiser

November 15, 2024

Dealership Rating
Employee Rating

They've taken great care of my 2020 Explorer ST since I purchased it from same dealership in July 2019. Pre-work inspections are thorough and let me know when maintenance needs are "now" or "next visit" s More

by jphurley0907
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer, Dave Pirk , From Service Dept.: Steve, Chris P.

Nov 15, 2024

Larson Ford responded

We're delighted to hear that our team at Larson Ford has been able to keep your 2020 Explorer ST in top shape! It's great knowing the pre-work inspections have helped you plan maintenance effectively. Thank you for trusting us with your vehicle's care!

October 23, 2024

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Always informative and no surprises . . the service staff are always polite and helpful to your needs More

by jpettyjohn334
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer, Dave Pirk

Oct 24, 2024

Larson Ford responded

This is the kind of feedback we work hard for at Larson Ford! Thank you for the review.

October 15, 2024

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The friendliest and professional service center in New Jersey. Never have to wait for your appointment More

by tonyd3700
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Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer, Dave Pirk

Oct 15, 2024

Larson Ford responded

Thank you for sharing your experience, Tony! We're delighted to hear that our Larson Ford service center in New Jersey met your expectations with friendly and professional care. We look forward to serving you again soon!

October 04, 2024

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We have had our cars serviced with Larson Ford for over 15 years. We are always happy with the service they provide. They are thorough, professional, and honest in their dealings. However, they have recen More

by DDaye
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer

Oct 04, 2024

Larson Ford responded

Daye, thank you for your long-standing trust in Larson Ford and sharing your feedback. We understand how the credit card surcharge can be an inconvenience, and we appreciate your perspective on this matter. Your insights are valuable to us as we strive to improve our services while maintaining transparency with our customers.

Oct 05, 2024

DDaye responded

It is more than an inconvenience it creates a greater financial burden to maintaining a car and having it serviced and repaired. Many people already feel that dealerships over charge for service & repairs. We have always felt that cost to bring our car to Larson was fair based on the quality of service provided. Larson is a successful Ford dealership not a small independent car mechanic, and should not be passing on the cost of doing business to the consumer.

October 03, 2024

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Have visited Larson Ford service dept. twice since purchasing my Maverick. Have been treated extremely well during both visits. Had John as my service advisor both visits, and he was ver More

by mike
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Recommend Dealer
Yes
Oct 03, 2024

Larson Ford responded

Mike, we're delighted to hear that John and the Larson Ford service team have taken such great care of you during your visits. Thank you for recommending us! We look forward to seeing you again in the future.

July 28, 2024

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Thank you to the very professional and expert techs, Had my car serviced on July 22, and as always, was very pleased with the summary results. Also, recommendations were made regarding near-future tire rep More

by Joseph_Parayos
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer, Dave Pirk

Jul 29, 2024

Larson Ford responded

Joseph, we're glad to hear our expert techs at Larson Ford provided you with excellent service and helpful recommendations. Thanks for your continued trust in us!

July 27, 2024

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We have been using Larson Ford for almost 20 years. We are always more than satisfied with the service they provide. This time truly demonstrated why we trust them. My husband took my car in because a More

by DDaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer, Dave Pirk

Jul 29, 2024

Larson Ford responded

DDaye, we're delighted to hear about your positive experience with Chris and the team at Larson Ford. Thank you for being a loyal customer for nearly 20 years!

June 26, 2024

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When I walked into the dealership I saw greet by John . He was nothing but nice and very knowledgeable. He kept me informed the whole time that they had my car. I was very happy with the service. More

by Alheinemann
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Recommend Dealer
Yes
Jun 26, 2024

Larson Ford responded

Alheinemann, we're delighted to hear that John provided you with excellent service at Larson Ford. Thanks for sharing your positive experience!

June 26, 2024

Dealership Rating
Employee Rating

Prompt service and review of problem areas for your vehicle. Service by John was blawless. More

by Johnbld
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 26, 2024

Larson Ford responded

Thank you for leaving Larson Ford a five-star review and giving a shoutout to John. We will pass your positive words along. See you next time!

June 06, 2024

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Employee Rating

Easy to make appointments. Quick inspection and maintenance times. Knowledgeable of services and extras related to my vehicle. Pleasant wait time. More

by Kegger00
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Larson Ford responded

Thanks for sharing your experience! We're glad to hear that our team at Larson Ford provided quick and knowledgeable service. We appreciate your feedback and look forward to serving you again!

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