John "Jay" Lack | Page 9

Everyone we came in contact with was super Great experience Mike was very knowledgeable and answered all our questions experience Mike was very knowledgeable and answered all our questions More

by bucky0 Verified Customer Verified Customer

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My purchase was a strange one, as I was buying from out of state. Two hurricanes, death in the family, unexpected death in the family of the owner of the transportation broker I had scheduled with, need fo of state. Two hurricanes, death in the family, unexpected death in the family of the owner of the transportation broker I had scheduled with, need for wet signatures via a local notary on some of the paperwork, etc etc, made this one by far the most drawn-out and challenging vehicle purchases I've done in 39 years of buying/selling cars. All that being said, I had an excellent buying experience, and all staff members I worked with were friendly and efficient. Neil Giles, however, stands out as simply one of the best salesmen I've ever worked with. His communication was outstanding with me across the nearly month-long process it took to get this vehicle to me. He was zero pressure, thorough when responding to my many questions, timely with answers on anything, and was just a friendly guy to work with. He is what all vehicle salespeople should be like, and if we ever find ourselves over in the New Port Richey area we'll stop by and I'll shake his hand. Lastly, I very much appreciated that of all the dealerships I worked with across 5 states to find the best deal I could, Ferman was one of the only that did not try to tack on a bunch of dealer-installed unnecessary/unwanted add-ons like underbody protection, window etching, tint, etc etc. I hate bait and switch tactics like that. Advertising low prices and then adding back things like that is an immediate turn-off for me as a buyer and I leave any dealership that does it. The price for my Jeep was the price shown, plus the up-front communicated processing/tax/title/license fees. Ferman needs to maintain that practice, as it'll attract more buyers like me. Thanks again for a solid experience, and best of luck as you continue to recover from Hurricanes Helene and Milton! More

by OBIMATT87 Verified Customer Verified Customer

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Very friendly staff. Treated with respect. Comfortable surroundings. Sales rep Devin was very helpful in showing us some of the details with the Compus. We are very satis Treated with respect. Comfortable surroundings. Sales rep Devin was very helpful in showing us some of the details with the Compus. We are very satisfied. More

by sdato1 Verified Customer Verified Customer

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Excellent service all around . They stayed late to accommodate my schedule We made a Great Deal Thank You Ferman and your Experienced staff . They stayed late to accommodate my schedule We made a Great Deal Thank You Ferman and your Experienced staff . More

by andret2045 Verified Customer Verified Customer

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Easy to work with, no pressure or xx games. Devin was knowledgeable before the sale and didn't disappear after the sale. Good follow up. Great experience! Devin was knowledgeable before the sale and didn't disappear after the sale. Good follow up. Great experience! More

by jedoll Verified Customer Verified Customer

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Neil was exceptional! I am in love with my truck and hope to continue my business there, even though it’s 2 hours away from me. I am in love with my truck and hope to continue my business there, even though it’s 2 hours away from me. More

by Nick Hines Verified Customer Verified Customer

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Informative, helpful and mist of all no pressure. .. wanted to deliver my needs and interest. Great team .. wanted to deliver my needs and interest. Great team More

by jneff2 Verified Customer Verified Customer

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Smooth transaction- most of the pricing done via text so I knew what I was dealing with. Knowing the OTD price is important. Other dealers wanted me to come in before they would discuss pricing. I knew what I was dealing with. Knowing the OTD price is important. Other dealers wanted me to come in before they would discuss pricing. More

by johnb_tampa Verified Customer Verified Customer

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Everyone was so helpful and knowledgeable Made our decision so much easier. Would definitely recommend. decision so much easier. Would definitely recommend. More

by gerard6633 Verified Customer Verified Customer

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Highly rated for truth in advertising, honoring the discounts as shown on their website but very poor service/follow-up after the initial agreement to purchase is made. If you are looking to complete discounts as shown on their website but very poor service/follow-up after the initial agreement to purchase is made. If you are looking to complete a deal remotely, I would not recommend Ferman. More

by carolynelizabeth71 Verified Customer Verified Customer

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