John Hofmann
John Hofmann at Kelley Chevrolet

John Hofmann

Sales Manager

Kelley Chevrolet

5220 Value Dr
Fort Wayne, IN 46808

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16 Reviews
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16 Reviews

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16 Reviews of John Hofmann

February 11, 2023

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Employee Rating

Steve Croy,AKA CroyBoy, was so fun to work with! !! After talking with him, it was like we have known each other for years. When we went over numbers, and he gave me finance and other options, I stop More

by markccmw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2023

Kelley Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Kelley Chevy Team!

September 26, 2022

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As an expanding family that work full time jobs looking to find a ride with extra space we appreciated all the patience and understanding with our chaotic visit. We had a busy toddler and a 5 month old to More

by carolyn.schlabach23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Getty, Stephen CroyBoy , Shannon Hoover

Sep 27, 2022

Kelley Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Kelley Chevy Team!

December 28, 2021

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Employee Rating

Thank you, Mike Rosine and Jake, for helping me to get into my new 2022 Equinox! Both of you are out standing at what you do! Kelley Chevrolet is the best! Thank you. Dan More

by Dstrayer2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2021

Kelley Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Kelley Chevy Team!

October 03, 2021

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Employee Rating

This is the third car we have purchased from this dealer in 3 years. In the past we have had PREMIER service. This experience was less than premier. It is very clear that the "pandemic" has placed dealershi More

by loridollarhide
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chuck Kelley, Stephen CroyBoy

Oct 05, 2021

Kelley Chevrolet responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Emily Hartman/ ehartman@kelleyauto.com

Oct 03, 2021

loridollarhide responded

Chuck Kelley greeted us and asked if we had been helped, we replied that we were there for for John Hoffman. Our regular salesman Steve Croy wasn't available but had gone out of his way to make sure someone was taking care of us in his absence. Croy did a great job, however, it was clear, throughout our experience that service of the dealership had taken a backseat due to demand of vehicles, low inventory and surplus of customers. One of the reasons we chose Kelley is because of the service we had received in the past and we believed we would be the exception to what has become the new Normal in customer service and especially in the auto industry recently. Although we walked in a second time with a pre approval, we were not allowed to take the car until "check was in hand." Understandable, but different than before. We were told to come back with the check 2 days later and everything would be ready to go, 10 minutes to sign and then on our way. Instead the finance manager needed to compare information on the BANK CHECK with the loan information and our bank paperwork. Seemed as if they were questioning the validity of the loan, since they were unable to get us financing through the dealership a few days earlier. Although, we had a valid cashier check directly from the bank. As a 22 year old making first purchase without a co- signer, I was very proud of a super low interest rate and my first major purchase and it felt very odd and uncomfortable. I am not saying I will never shop Kelley again, but I left this review for them to understand our experience and allow them the opportunity to adjust, making a customer feel like they are the only customer instead of the attitude of well, if you don't buy this someone else will. I DO NOT Want anyone to be in trouble, I would prefer if Kelley took this review and shared it with their staff and figured out a way to get back to the Premium service all customers are used to.

July 23, 2021

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Employee Rating

Great dealership with a fantastic sales team and wonderful management. What’s even better are the free cafe drinks and free car washes for life. Nothing beats free! More

by Adrian Nino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Kelley Chevrolet responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, The Kelley Chevy Team!

January 17, 2021

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Employee Rating

Great experience again with Kelley Chevrolet. They made the process easy and worthwhile making it an easy decision for me to upgrade my truck. Highly recommend More

by Tomralston33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kris McKinley

Jan 21, 2021

Kelley Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Kelley Chevy Team!

October 12, 2020

Dealership Rating
Employee Rating

We actually called Shannon when we saw the Tahoe online gave him a call and he got everything ready for us. We will do business with no one but Shannon Hill, John Hofmann, & Kelley automotive Group. Fir More

by Jariajordan1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shannon Hill

Oct 15, 2020

Kelley Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Kelley Chevy Team!

October 03, 2020

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Employee Rating

Shannon Hill and John Hofmann did an excellent job at getting me the exact vehicle I wanted. My friend referred me to the dealership and this will be the only place I ever shop More

by NMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shannon Hill

Oct 07, 2020

Kelley Chevrolet responded

Thank you for the feedback! We are happy to hear about your positive experience at Kelley Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Kelley Chevy Team!

September 25, 2020

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Employee Rating

I came to Kelley Chevrolet after my car was totaled. Mason Coy was excellent to work with and was able to work with me on a deal that fit perfectly with my needs. I highly recommend working with him! More

by Honorelsten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mason Coy , Josh Mould

Sep 28, 2020

Kelley Chevrolet responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Mason was able to meet your needs. At Kelley Chevrolet, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Kelley Chevy Team!

August 20, 2020

Dealership Rating
Employee Rating

Steve and John were great to work with. Great service, great people, fair prices. We recommend checking with Kelley before making your next vehicle purchase. More

by sepittman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle, Stephen CroyBoy

Aug 27, 2020

Kelley Chevrolet responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Kelley Chevy Team!

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