John Hickey

"I had terrible experience With Webb chevy . . First, they pulled my credit during my first visit, which I was okay with, but then they continued to run multiple credit checks without my permis . First, they pulled my credit during my first visit, which I was okay with, but then they continued to run multiple credit checks without my permission, even after I had already secured financing with my own bank. • They gave me a car that was not the one I requested. . When Ir returned .o exchange it, they forced me use theif bank instead of xO my bank and secretly changed my loan from 72 months 75 months, increasing my total interest cost. ◦ When I confronted them, they refused to admit any wrongdoing and simply said 'you signed it." This dealership is dishonest, manipulative, and unprofessiona! L not recommend doing business here. Be very careful!" More

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Deceptive Out-of-State Buying Experience – Poor Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotel Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotely from Texas. I’ve bought from other out-of-state dealers before and had smooth, transparent experiences. Unfortunately, this was the only one that left me feeling misled and taken advantage of. The sale dragged on due to delays in the finance office, and I didn’t officially complete the purchase until June 2025. I picked up the vehicle on June 21, 2025, after spending several hours at the dealership. My contacts were Nas Zaiden (Finance Manager) and John Hickey (Product Specialist). Despite being there in person, no one offered a walk-around, disclosed any issues, or mentioned missing components. I was simply handed one key fob with no explanation. After I returned home, I discovered: • A cracked rear entertainment screen • A gas tank door that doesn’t open • Missing grille components • No cold-weather diesel plug or cable • Only one key fob, requiring costly replacement While I was still at the dealership, I had to personally point out rear fender damage while the vehicle was in the service lane for a check engine light and dead battery issue — neither of which were disclosed before delivery. The only photos I received prior to pickup were from John Hickey. While they looked clean and professional, they conveniently avoided showing key problem areas, including the damaged fender, the malfunctioning fuel door, the missing grille trim, and the cracked rear screen. In hindsight, these omissions do not feel accidental. I emailed Tim, the General Manager, on June 23, giving him the opportunity to address the issues. He initially replied, saying he’d review the inspection report. After that, he never followed up. In his final message, dated June 26, he said: “While it’s never our goal for a customer to leave dissatisfied, the value and cost of this pre-owned 2022 Escalade in Oak Lawn, IL, likely influenced your decision compared to similar vehicles available closer to your home in Sanger, Texas.” Instead of taking accountability, the blame was placed on price — as if that excuses cutting corners and withholding information. Yes, the vehicle was sold “as-is,” but that doesn’t eliminate a dealership’s legal responsibility to disclose known defects — especially to an out-of-state buyer with no fair chance to inspect the vehicle before purchase. As of July 11, 2025, after giving the dealership every opportunity to respond professionally, I’ve filed formal complaints with both the Better Business Bureau (BBB) and the Illinois Attorney General’s Consumer Protection Division. I encourage others who’ve experienced similar treatment to do the same. — Eric Salazar More

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John Hickey was great in helping with the purchase of my daughter’s first car! We will definitely refer any family and friends John’s way! daughter’s first car! We will definitely refer any family and friends John’s way! More

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John Hickey made the experience nice and easy! I didn’t feel overwhelmed or pressured. I didn’t feel overwhelmed or pressured. More

by kjendrzejak Verified Customer Verified Customer

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I had a very good experience at Webb Chevy of Oak Lawn as a customer. My salesman Tim is awesome, he’s a man of his word, when he said deal that’s what he meant; I walked out with a nice car within price ran a customer. My salesman Tim is awesome, he’s a man of his word, when he said deal that’s what he meant; I walked out with a nice car within price range. More

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Informative, direct ,great social skills ,interesting, patient ,hilarious, Quick witted with an answer for everything about the vehicles. One of the major reasons why I purchased the vehicle is his abilit patient ,hilarious, Quick witted with an answer for everything about the vehicles. One of the major reasons why I purchased the vehicle is his ability to make you feel informed and comfortable. More

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John did an amazing job helping my son get his car! Definitely recommend Webb Chevy to family and friends Definitely recommend Webb Chevy to family and friends More

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Very bad experience at the dealership. Not satisfied at all. I have purchased 4 vehicle from this dealership. Management must have changed. Very bad services dealing with finance and ma Not satisfied at all. I have purchased 4 vehicle from this dealership. Management must have changed. Very bad services dealing with finance and management. Salesman was very good only good experience. More

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John was awesome! !! Customer service overall was excellent. We were shown multiple options very quickly and given time. Never felt rushed. The buying process was actua !! Customer service overall was excellent. We were shown multiple options very quickly and given time. Never felt rushed. The buying process was actually pretty quick and everyone was really nice, including Nas in financing. Highly recommend your next Chevy be bought here. More

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They made me feel like I was their only customer from start to finish. I will definitely do business with Webb Chevy again. start to finish. I will definitely do business with Webb Chevy again. More

by J Venchii Verified Customer Verified Customer

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