John Hassell | Page 7

Selling and Service without pressure Good experience overall. Selling was without pressure and information was good. Perhaps the salesman was a little new on the job, but we liked the w Good experience overall. Selling was without pressure and information was good. Perhaps the salesman was a little new on the job, but we liked the way he handled himself. If he didn't know something he found out and didn't try to coverup not knowing. He will make a good salesman. Also talked some with Bob Krueger who is always helpful and informative when in the Service area. I prefer working with him when Service is required. I also take his advise on car matters and have found him very trustworthy. More

by MELNJEAN Verified Customer Verified Customer

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My wife and I have now purchased three vehicles from Boucher Ford. All three experiences were great! The negotiations were simple due to competitive pricing and friendly sales staff and General Manager. Boucher Ford. All three experiences were great! The negotiations were simple due to competitive pricing and friendly sales staff and General Manager. Financing was easy and friendly staff as well. The dealership itself is clean and welcoming, and finally the service department has always been top notch. They have been honest and helpful during regular maintenance. The only issue I had was a Ford issue from the manufacturer. I purchased a brand new F-150 June 30th with less than 50 miles on it. On my way home from dealership, the truck made a scraping metal rattle sound, almost like I was dragging my tailpipe. It made the noise on the freeway for about 30 seconds and went away. It then happened a few blocks from my house on the same trip home. The noise appeared every single time I drove it until the following Monday when I returned to Boucher Ford service department. The had the truck for 5 days and test drove it numerous times to replicate the sound. They found the issue and there was a hole in a vacuum hose related to my 4 wheel drive. Charles in service was honest and provided frequent updates, which made me confident they would take care of the problem. I was pleased with Boucher, but disappointed with Ford on this particular truck. It kind of ruined my excitement about owning a new truck almost instantaneously as I left the dealership after signing the paperwork. In fact, my first 10 days of ownership, the dealer had it longer and put on more miles than I did. I hope Ford doesn’t have more issues like this with brand new vehicles. I’m happy Boucher did a nice job, and hopefully there are no more issues for many, many years. More

by STEVEN.PAUKNER Verified Customer Verified Customer

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Excellent We worked with John Hassell at Gordie Boucher and he was knowledgeable, friendly and gave us great customer service. We would highly recommend him to We worked with John Hassell at Gordie Boucher and he was knowledgeable, friendly and gave us great customer service. We would highly recommend him to others. More

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Sales and Finance people were great and very friendly. Would recommend this dealer to anyone looking to buy a vehicle and would definitely return for my next vehicle Would recommend this dealer to anyone looking to buy a vehicle and would definitely return for my next vehicle More

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Had the vehicle I wanted in stock, it was washed and waiting up front when I arrived. Buying experience was good overall, however the finance manager was very aggressively pushing “extended warranties” waiting up front when I arrived. Buying experience was good overall, however the finance manager was very aggressively pushing “extended warranties” and “ceramic coatings” etc. using less than honest or transparent strategies. For instance the first time I was presented with payment “options “ there were 4 to choose from but all had extra (non-factory) services and warranties built in. I hate to think how many people fall for this and overpay for the vehicle (I didn’t but know more than the average buyer). More

by MEADMAKERMAN Verified Customer Verified Customer

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My husband and I had a great purchase experience with John! I called to talk about a truck I was interested in and he politely answered all my questions that I needed to know before submitting my applica John! I called to talk about a truck I was interested in and he politely answered all my questions that I needed to know before submitting my application. He was very helpful in the process and would recommend John to everyone! The service was great and I truly felt welcomed in Gordie Boucher Ford of Menomonee Falls. More

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Best experience I've had yet, purchasing my "New to me" F150 John Hassell and Tom Sipin were fantastic. This dealership has great customer service, and the experience was great. I will definitely refer them to f John Hassell and Tom Sipin were fantastic. This dealership has great customer service, and the experience was great. I will definitely refer them to friends. More

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John was great to work with. I was looking for specific truck options. He was able to find what I wanted, two states away! That is what I call leaving no stone unturned. John will be my first look up w truck options. He was able to find what I wanted, two states away! That is what I call leaving no stone unturned. John will be my first look up when I am on the hunt for another Ford. More

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Honda Accord I was extremely pleased with the service that Boucher gave to me. John was very pleasant, informative and professional. He did not pressure me like I was extremely pleased with the service that Boucher gave to me. John was very pleasant, informative and professional. He did not pressure me like other dealerships have in the past. He was very upfront and honest. I appreciated that. More

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Great experience at the Ford Dealership in Menomonee Falls. My husband and I would often make frequent stops at the Ford dealership just to browse the array of vehicles. I knew exactly what I wanted to purcha My husband and I would often make frequent stops at the Ford dealership just to browse the array of vehicles. I knew exactly what I wanted to purchase. I was looking for a Ford Escape in a very distinct color. I came in to take a test drive one afternoon. We found that our Salesman, John Hassell extremely helpful. He knew a lot about the vehicle and answered our questions with ease. I loved vehicle I test drove, however it wasn't the color I desired. The manager and the sales team were able to find a match to the vehicle we desired. The overall experience was such a pleasant one. Customer Service was excellent. More

by KATRINAEDMOND Verified Customer Verified Customer

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