John Hansen

Always the best! Efficient, clear about the cost, and worked me in to get the headlamp replaced! Efficient, clear about the cost, and worked me in to get the headlamp replaced! More

by VEHARDY Verified Customer Verified Customer

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Very helpful! He communicated exactly what would be done and explained what was covered and how long it would take. Everything went great! He communicated exactly what would be done and explained what was covered and how long it would take. Everything went great! More

by ELSPETH Verified Customer Verified Customer

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Long term return customer - I appreciate this Toyota team! They are friendly and very professional. team! They are friendly and very professional. More

by JAMESAARONSCOTT Verified Customer Verified Customer

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Have worked with John before and he has been extremely helpful and professional in taking me through the servicing process. helpful and professional in taking me through the servicing process. More

by SUBRATA GHOSH Verified Customer Verified Customer

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Great service department. Kevin was very helpful and I trust his recommendations. The whole staff is very accommodating. Kevin was very helpful and I trust his recommendations. The whole staff is very accommodating. More

by NC Verified Customer Verified Customer

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The staff is very professional and friendly. The work is thorough and efficient, and is always completed within the estimated time frame. They just do an excellent job! The work is thorough and efficient, and is always completed within the estimated time frame. They just do an excellent job! More

by JLFRALEIGH Verified Customer Verified Customer

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When I booked my appt that morning I was given a choice of several afternoon times and was told there were many open slots. I was told that the service would take 2 hours. The reality was very different. I of several afternoon times and was told there were many open slots. I was told that the service would take 2 hours. The reality was very different. I had to wait 3 hours until they started the 2 hours of work. They way overbooked and I spent 5 hours there for rear brakes. There was no place to sit, a crowd waiting for hours and hours for simple work, not just me. My/our time is valuable and this shows no respect for your customers to overbook like that . Really bad booking and customer service. Not John's fault, the fault of those booking and management. I have been a long standing customer bought my car from you and had all of my service done at Westboro for the past 7 yrs till now. Spent thousands and thousands on maintenance with you through the years. Really angry when I left and still am. More

by SMGOLDWL Verified Customer Verified Customer

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John Hanson was great he kept me informed on the progress with the work on my car and recommended services that were needed. He was great to work with. with the work on my car and recommended services that were needed. He was great to work with. More

by MULTIBOBWORK@GMAIL.COM Verified Customer Verified Customer

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I came in for service and along with the oil change they performed a multi point inspection but never put air in my tires. I specifically made an appointment so I wouldn't have to wait too long but it is al performed a multi point inspection but never put air in my tires. I specifically made an appointment so I wouldn't have to wait too long but it is always way too long. I waited 20 minutes before I was even helped. My time is valuable too. More

by MCCARTHY.KRISTEN Verified Customer Verified Customer

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Quick, efficient and professional. Would recommend to another person Will come back for my next visit Would recommend to another person Will come back for my next visit More

by MATTMACPHEE Verified Customer Verified Customer

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