John Griffin

I was not impressed with this business and how they treat potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted th potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted the individual who walked in after I did. It’s obvious they discriminate based on attire and do business based on appearance of wealth. The constant belittling and condescending attitude of salesmen during conversation wasted my time, decided I no longer cared to test drive because they were more focused on completing everything by saying I said I would be there on Tuesday, which I never once said. I told the lady I originally worked with that I wanted to make a deal, would drive up the next day to test drive and purchase. Even have the emails to prove it. Never experienced a company so driven on talking themselves out of a guaranteed sale of a vehicle. Whoever that guy was I had to deal with, should be fired because he’s not doing that company any good. I’ve taken my business elsewhere and what this company said they couldn’t do, the next company I went to absolutely accommodated and accepted the offer i previously made to this company, and they had no problem putting me in a car. If a financial institution cuts a check and sends to car dealership a copy of it and the tracking number or does wire transfer, that should be just as good. The checks have account and routing numbers on them and in this day and age where you can deposit checks just by snapping a picture of it. Like when the bank approves, and is send the dealership the funds, that’s is between the two institutions, the customer did the footwork and at that point, it’s a fine deal. After driving for 3 hours to get to that place to be treated the way I was, being stonewalled by the salesman, and the lack of trying to do the footwork to get a customer into the vehicle they wanted, I don’t recommend this place. Do they even think of what customers have to go through when trying to buy a new vehicle. The stress and anxiety that goes along with it. Like their job is supposed to make the whole experience comfortable and enjoyable, not add to the stress and everything. It’s like they just want to do bare minimum to get that commission. This place was the worst place I’ve ever dealt with out of my entire 45 years in this earth. Definitely filing a grievance with the BBB. More

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John was great to work with, We received great customer service and feel he worked hard to get us the best deal he could! John made our buying experience a pleasure! service and feel he worked hard to get us the best deal he could! John made our buying experience a pleasure! More

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The Experience at Suburban Cadillac of Plymouth The Experience with John Griffin at Suburban Cadillac of Plymouth Mi. was a Great one that I will Never Forget. From the moment I walked in I receive The Experience with John Griffin at Suburban Cadillac of Plymouth Mi. was a Great one that I will Never Forget. From the moment I walked in I received a warm welcome, Asked for the Mr. Schumacher and within a minute he came, made me feel right at home. Introduced me to Mr. Griffin and the first thing John said to me was " When you leave here... Your gonna be smiling! From that point on myself and John Griffin just made a connection, we have lots in common and I believe I've met a Life Long Friend in the process! He made it possible for me to actually keep my own car that was due to turn in, when other Cadillac dealers made it seem Impossible and unaffordable! Guess what, not only did I leave smiling but have a New Lifelong Friend, Kudos John Griffin at Suburban Cadillac of Plymouth Mi, They're lucky to have you, Keep that Awesome persona!!! Chuck W. More

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Yep....another Cadillac for the win!!!! Let me begin by saying that this is my 4th Cadillac in a row!! My salesperson at Suburban Cadillac of Plymouth is John Griffin. I have recommended Jo Let me begin by saying that this is my 4th Cadillac in a row!! My salesperson at Suburban Cadillac of Plymouth is John Griffin. I have recommended John to my family, friends and colleagues because of his professionalism, personalized service and diligence in providing a great customer experience. He promptly responds to my questions and offers clarity when needed regarding vehicle features, performance and availability. John treated me like family; I believe he would roll out the red carpet if he could :). I expect and appreciate excellent service and John does not disappoint. Keep up the great work! More

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Excellent sales person John Griffin He was very friendly and very good sales person respect fully ask every question that we had I’d recommend him for anybody thank you He was very friendly and very good sales person respect fully ask every question that we had I’d recommend him for anybody thank you More

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Grest Experience/Outstanding Customer Service I was very impressed with my experience at Suburban Caddilac Dealership in Plymouth, MI. John Griffin was fantastic. He was very knowledgeable, help I was very impressed with my experience at Suburban Caddilac Dealership in Plymouth, MI. John Griffin was fantastic. He was very knowledgeable, helpful, thorough anf honest in finding me a new car lease with great options as well as value. I would highly recommend this dealership. Mr Griffin is definitely an asset to their team. Again John, thank you for a great leasing experience. I look forward to returning to this dealership for future car purchases/leases, etc. More

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They always make sure i am satisfied I have brought 3 cadillacs in 4 years from the same place and same salesman (John Griffen), everytime I come in they exceed my expectations and i alwa I have brought 3 cadillacs in 4 years from the same place and same salesman (John Griffen), everytime I come in they exceed my expectations and i always leave satisfied. More

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Awesome experience! I gave this dealership 5 stars because as soon as I arrived and got out of my car, I was made to feel like I was important and in charge. No one was p I gave this dealership 5 stars because as soon as I arrived and got out of my car, I was made to feel like I was important and in charge. No one was pushy. My salesman John Griffin really took good care of me! Very knowledgeable, and he put me at ease. Family man with a good sense of humor, and that carried over in how he interacted with me. He far exceeded my expectations. So if you're going for new or used, John's your guy! And the finance guy David, really looked out for me in regards to my interest rate! So all in all, it was an awesome experience!! More

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Very exceptional and professional courtesy. My experience with John Griffin was very great. He was professional in the way he handled himself. He listened to my needs and delivered. I would h My experience with John Griffin was very great. He was professional in the way he handled himself. He listened to my needs and delivered. I would highly recommend him for anyone in the market looking to purchase a vehicle. Thank you and I am looking good again riding in my new vehicle. Thanks to all who helped in my process and you also Suburban Cadillac of Plymouth . More

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John Griffin The minute John Griffin introduced himself to me he remained engaging positive helpful and enthusiastic in meeting the needs I was looking for in a The minute John Griffin introduced himself to me he remained engaging positive helpful and enthusiastic in meeting the needs I was looking for in a lease vehicle. He encourage me to take a test drive on the XT five. He was helpful to explain the different aspects of the navigation screen. The time he spent with me was very valuable in securing a deal that I could say yes to. When he finally handed over the keys to my new vehicle I felt very proud to be a new owner of my first Cadillac. He also assured me that I could call on him at anytime with any questions I would have and that we would schedule another meeting to go over any of the fundamentals that I needed to learn. I would certainly recommend John Griffin to anyone who is looking for a new Cadillac. More

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