John Gaines
John Gaines at Gorges Volvo Cars
Refer Me

John Gaines

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

Contact Me
4.8
640 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

14 yrs, 11 mos

Industry Experience

15 yrs, 11 mos

4.8

640 Reviews

Write a Review

640 Reviews of John Gaines

May 07, 2024

Dealership Rating
Employee Rating

Excellent dealership. Service always on schedule, wait time minimized as much as possible. Work well done. Car very clean after service. Advisors very personable and helpf More

by jesimon1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Percival , Josh

May 07, 2024

Gorges Volvo Cars responded

We're so glad to know you had a positive experience with our service team at Gorges Volvo Cars! It's great that we could provide efficient and quality work for your vehicle. Thanks for recommending us, we appreciate it!

March 26, 2024

Dealership Rating
Employee Rating

Great service experience again with Gorges Volvo team. Thanks Josh and everyone for keeping me on my service schedule with no upselling. You all help me take care of my sweet v60. I appreciate the profes More

by Deb 2653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh, Corey

Mar 27, 2024

Gorges Volvo Cars responded

Hi Deb! We're so glad you had another great service experience with Josh from our team at Gorges Volvo Cars! It's our pleasure to help keep your Volvo V60 in top shape. Thanks for the review and we look forward to continuing doing business with you!

October 15, 2023

Dealership Rating
Employee Rating

Great service. Excellent people to work with. Had a s[are key made for my car and they did a great job. More

by cnn90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Gorges Volvo Cars responded

We're glad to know you had a great experience with our team at Gorges Volvo Cars. Thank you for trusting us with your spare key needs, we aim to provide excellent service every time!

August 25, 2023

Dealership Rating
Employee Rating

Great service Kind and professional Left an unbelievable clean, detailed car We’re I to live in Omaha, there’s no other dealership I would buy from They went out of their way to repair my XC9 More

by philbockman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin

Aug 28, 2023

Gorges Volvo Cars responded

Phil, we're delighted to know you had such a positive experience with our team at Gorges Volvo Cars. We always strive for top-notch service and it's great to see that reflected in your visit. Enjoy your Volvo XC90!

May 31, 2023

Dealership Rating
Employee Rating

The Gorges Dealership in Omaha is excellent. All around top sales and service. Staff provides top quality customer care. More

by Volvoxc60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2023

Gorges Volvo Cars responded

Thank you for trusting the Gorges Volvo Cars team with your automotive needs! We're truly grateful for your support and look forward to serving you again next time!

May 23, 2023

Dealership Rating
Employee Rating

10,000 mile service was great. Cory was spectacular. Had the car back in no time. More

by Dgorges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

Gorges Volvo Cars responded

Thank you for trusting Cory and the team with your vehicle! We hope to see you again soon! - Gorges Volvo Cars

May 18, 2023

Dealership Rating
Employee Rating

Our last visit to the dealership was nothing short of atrocious! That said, our interaction with the service department was much different this time. They valued our time and gave us several updates on More

by kashamarie28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Gorges Volvo Cars responded

We're glad to hear that your second experience with our service team at Gorges Volvo Cars was a phenomenal one. It's heart-warming to know that we earned back your trust in us, and we look forward to seeing you for all your vehicle needs. Thank you!

May 18, 2023

Dealership Rating
Employee Rating

Our last visit to the dealership was nothing short of atrocious! That said, our interaction with the service department was much different this time. They valued our time and gave us several updates on More

by kashamarie28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Gorges Volvo Cars responded

We're honored that Gorges Volvo Cars has earned back your trust! We apologize for the negative experience you previously had, but we're happy to know our service team made things right. Thank you for sharing your fantastic feedback!

May 16, 2023

Dealership Rating
Employee Rating

The service I have received over the years has been amazing. The team is friendly and they communicate any needs or changes that are required. Service is quick and it is easy to get an appointment. More

by tbelf53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2023

Gorges Volvo Cars responded

Thank you for the kind review! Our Gorges Volvo Cars team is truly grateful for all of your support over the years and looks forward to serving you for many more. Take care and we'll see you next time!

May 15, 2023

Dealership Rating
Employee Rating

Corey and John did a great job keeping me updated on the replacement of my fuel pump. More

by MANDKHANSEN1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey

May 18, 2023

Gorges Volvo Cars responded

Thank you for letting us know that Corey and John made the experience so easy for you! We look forward to seeing you again! - Gorges Volvo Cars

1
...

Dealership Inventory (145 Vehicles)

used 2024 Volvo XC40 car, priced at $39,495
2024 Volvo XC40
used
Vapour Grey exterior
Automatic
All-wheel Drive
used 2024 Volvo S60 car, priced at $30,898
2024 Volvo S60
used
Platinum Gray exterior
Automatic
All-wheel Drive
new 2025 Volvo XC60 Plug-In Hybrid car, priced at $65,850
2025 Volvo XC60 Plug-In Hybrid
new
Vapour Gray exterior
Automatic
All-wheel Drive
used 2023 Volvo XC40 car, priced at $38,788
2023 Volvo XC40
used
Bright exterior
Automatic
All-wheel Drive
new 2025 Volvo EX90 car, priced at $93,840
2025 Volvo EX90
new
Denim Blue exterior
Automatic
All-wheel Drive
used 2016 Ford Shelby GT350 car, priced at $51,425
2016 Ford Shelby GT350
used
Gray exterior
Manual
Rear-wheel Drive