John Gaddie

Ryan Buick GMC responded

David, thank you for sharing your experience. We share your frustration that we are unable to fix the cosmetic damage. Photos of the damage have been sent to General Motors and unfortunately, water intrusion at rock chips isn’t covered by warranty. We strive to provide exceptional service for every customer, and we truly apologize your experience has fallen short. If you’d like to discuss our efforts further, our Service Manager would be happy to speak with you.

Ryan Buick GMC responded

Thank you for providing us with your feedback. We are proud to support our military and are disappointed that this was your experience with us. Our records show that this wasn't less than 3 days later. We had already invested money into the vehicle with reconditioning, new parts and minor repairs. This is why we cannot sell vehicles for the same price we bought as we have invested more into it. We are very grateful for our service members and are very giving to them. We provide military discounts, host events to fundraise for them, and employ many veterans and active duty service members. We're saddened that your perception is that we don't care about our military. If your son would like to further discuss his concerns with us, we welcome him to contact our sales manager at 701-852-1026.

Ryan Buick GMC responded

Hello, thank you for your feedback. We apologize in the delay of your service. We want to ensure there's an understanding that our appointment time is a drop-off time and not to be an indication that that's when your vehicle will be pulled into the bay and begin service. We apologize if there was a miscommunication when making your appointment. Please don't hesitate to take advantage of our courtesy shuttle or courtesy valet service. We'll pick up your vehicle from a local place and return it after your service. Thank you for your business and we look forward to working with you again.

Ryan Buick GMC responded

Thank you for sharing your recent visit with us. We're thrilled the team at Ryan Buick | GMC took great care of you! We appreciate your business and look forward to working with you again.