John Dowden

Very disappointed with the service and the management team John Dowden (GM). Ridiculous, pathetic and no leadership skills. Lack of ownership, lack of accountability. Lack of time management, no resp team John Dowden (GM). Ridiculous, pathetic and no leadership skills. Lack of ownership, lack of accountability. Lack of time management, no respect for the clients. He forgotten that he is getting the pay check because of the customer. I will reach out to the top management about the service I got. More

by ELISHAMATHUR Verified Customer Verified Customer

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Leo was very helpful and made me feel comfortable throughout the whole purchasing process. Thanks!! throughout the whole purchasing process. Thanks!! More

by EMINA.BERBIC3 Verified Customer Verified Customer

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Great service department. Kevin was very helpful and I trust his recommendations. The whole staff is very accommodating. Kevin was very helpful and I trust his recommendations. The whole staff is very accommodating. More

by NC Verified Customer Verified Customer

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Terrible experience with sales department and their manager, Tony, who were lying about everything. They don’t care about customer’s time at all. They invited me to test drive a car that they didn’t ha manager, Tony, who were lying about everything. They don’t care about customer’s time at all. They invited me to test drive a car that they didn’t have in their inventory and when I arrived after almost an hour drive and waiting in the waiting room for 15 minutes, one of the sell personnel informed me that the car was sold just half an hour ago. They offered me another car to just sit in it to experience the feel of it! Overall very rude and liar group of people that I would never recommend them for any type of businesses. More

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Had to wait in line 25 minutes past my appointment time to drop car off for Toyota care. I had to wait in a line of cars while they checked in the other. While it’s not a big deal, when you have an ap to drop car off for Toyota care. I had to wait in a line of cars while they checked in the other. While it’s not a big deal, when you have an appt you should be able to drop the car at a specific time and not wait 25+ min to just be checked in More

by SEAN1SMITH1 Verified Customer Verified Customer

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I've been w/ this dealership for what seems forever. Clearly, I am pleased w/ the product & the service... Clearly, I am pleased w/ the product & the service... More

by MFISHER2898 Verified Customer Verified Customer

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Short handed sales staff, other than that great experience I would do business with them again experience I would do business with them again More

by tdouglass4 Verified Customer Verified Customer

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Tried to sell me a car when they didn’t have a title for it. Every time I asked a question they would get up and leave for 10/15 minutes. Creepy “manager” guy. Lied to me for 4 days. Only good thing was I g it. Every time I asked a question they would get up and leave for 10/15 minutes. Creepy “manager” guy. Lied to me for 4 days. Only good thing was I got my money back More

by Ash Verified Customer Verified Customer

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This is the worse buying experience I ever head. They lied me in an eye about the car condition. Can was not serviced, and 6k miles overdue on the oil change. They even didn’t change the oil when se They lied me in an eye about the car condition. Can was not serviced, and 6k miles overdue on the oil change. They even didn’t change the oil when selling. More

by sergii.sorokin Verified Customer Verified Customer

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Checking in is a simple as name and reason for visit. I showed up early for the appointment and the idea was check in and go catch work meetings remote from the waiting room/cafe. I had to wait in my tru I showed up early for the appointment and the idea was check in and go catch work meetings remote from the waiting room/cafe. I had to wait in my truck for over 1/2 hour til anyone came to check me in. I was also told I couldn’t keep the engine running. A woman in the line in front of me escalated her frustration with the wait and they brought in someone other than what appeared to be the 1 check in person. I was also irritated on the quote presented. It didn’t include fees and taxes. I used this dealer simply because it’s close to work. Even if I break down in front of the dealership I will tow it to an alternate dealer. More

by HOOCH2477 Verified Customer Verified Customer

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