John Dewitt III

this is in regards to my overall experience, particularly service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with the Better Business Bureau - that is because in order to be associated with the Better Business Bureau you need to agree to their practices which clearly they have not and it shows very blatantly… and to be honest with you, you are better off putting your car on a tugboat and sending it to Korea to have it fixed. it will definitely be back to you in a more timely manner and you will probably get quicker updates via international mail then this dealership, because i have received ZERO and have had to call and stay on them every day! the incompetence of this dealership is mind-boggling and it is beyond a sorry excuse.. I will never return here ever again… and look, don't take it from me, take it from the multitude of one-star reviews…. and to the dealership, don’t even bother responding to this because there is absolutely nothing that can make up for this abhorrent way of doing any sort of business. i can’t imagine anyone that works here really truly loves their job and beyond that, who would, working at a low quality car dealership contributing absolutely nothing to society…. with all that being said, I don’t hold it against the employees completely, I hold it against management and whoever owns this dealership because as I know with any business, it trickles down from the top and clearly the top is at the bottom of the professionalism pile. thanks for pretty much nothing but an inconvenient headache. You couldn’t offer me a free car to make up for this absolute lack of everything on every level. icing on the cake is when i get there, to finally get my car back after 15 days of waiting.. back orders. no loaners. and the guy GEROGE.. who can’t be trusted and is beyond lazy, who also never once called to give me any updates, finally tells me it’s ready, after i hound him down for updates.. gives me a 15 minute window to get my car. i arrive and it’s not ready. there is no one at the desk and he is no where to be found. UNBELIEVABLE. BUT BELIEVE IT, BECAUSE THIS HAPPENED. you’ve been warned ps… take a wild guess as to whether or not my car was even washed, but it’s ok, because there is no way i could be any more disgusted. if you are into losing faith in humanity, and masochism you’ll feel right at home here. PPS. my car is also scratched where they leaned on the body of my car to do work in my engine. see photo. and i won’t even go back to them to have it remedied, because its just not worth the hassle. THE INCOMPETENCE IS ON A LEVEL OF WHICH THIS REVIEW CANNOT EVEN COME CLOSE TO DOING JUSTICE More

Report | Print

My daughter's 2020 Kona burns oil. This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test after test after test. Avoid their useless no-serviced department More

Report | Print

Own a 2015 Hyundai Santa Fe sport and it got a P1326 code. Had vehicle towed to the service center because it was no longer accelerating properly. Delivered it after-hours and dropped key off. Next day code. Had vehicle towed to the service center because it was no longer accelerating properly. Delivered it after-hours and dropped key off. Next day they turn the car on and code disappears and car runs normally, this is what I was told and I believe them. However they're attempt to drive the car to recreate the code wasn't working, they kept the vehicle for 2 weeks trying to do this and it did not work. They never called to share an update, they didn't explain anything they were trying to do, they didn't listen to our concerns, and they didn't explain what happens when you experience diagnostic code P1326. Only after I did my won research did I understand what was going on. At that point I knew the error code wouldn't come back with what they were doing and the car would be okay to drive, because when that code comes on the car responds by not accelerating so you don't further damage the engine. None of that was explained to me I researched that myself. Its possible they needed the code to return in order to do the repair under warranty. But I have family I need to get to work, my wife has to get to work, and we have two children that need rides. So just holding on to the car until the code came back doesn't work for me cause I was never offered a loaner so I had to rent a car out-of-pocket. Picking up the car the service advisor was not at all friendly or apologetic and acted as if I'm the one that has an attitude problem. I will make the effort to not return to this service center. I also do not recommend it to anyone else. More

Report | Print

I was at this place with my Hyundai Santa fe to fix recall TRAILER TOW HITCH HARNESS INSPECTION . They didn't fix the problem. I was there for three hours. They are liars. recall TRAILER TOW HITCH HARNESS INSPECTION . They didn't fix the problem. I was there for three hours. They are liars. More

Report | Print

Excellent customer service. The entire service team are very kind and professional. Jay Strassberg, the service director is a true gem. He is fair and honest man! I've been back The entire service team are very kind and professional. Jay Strassberg, the service director is a true gem. He is fair and honest man! I've been back n forth dealing with mechanical issues. This team always delivers A + service More

Report | Print

I bought a new hyundai tuscon from Stamford Hyundai. I have been waiting over 4 months because my bluetooth microphone is NOT working. I went in person 4 times to get help. No one cares to look more I have been waiting over 4 months because my bluetooth microphone is NOT working. I went in person 4 times to get help. No one cares to look more into it or to fix it. I have reached out to corporate and they are waiting on the "part." How can a dealership not fix a car for 4 months or give a rental in the meantime. This is beyond unprofessional and disheartening. I have no more words for this dealership or company. My car is STILL NOT FIXED. More

Report | Print

Polite workers. Great service. Comfortable waiting room and snacks. Easy to book service on line. Great service. Comfortable waiting room and snacks. Easy to book service on line. More

Report | Print

Thank you for being thorough and quick. Reasonably priced and accommodating. Confirming appointment prior to date and calling back to see if I was satisfied with my service. Reasonably priced and accommodating. Confirming appointment prior to date and calling back to see if I was satisfied with my service. More

Report | Print

Fit me in with a low oul warning light. Grateful. i had to wait three hours but it was worth it! Grateful to have service last minute! Thank you! Grateful. i had to wait three hours but it was worth it! Grateful to have service last minute! Thank you! More

Report | Print

Great dealership , everyone is super friendly and got quick and easy service , left feeling wonderful quick and easy service , left feeling wonderful More

Report | Print