John DeMartino

I don't think that their title people know what they are doing. Also they don't want to honor warranty's. doing. Also they don't want to honor warranty's. More

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Heritage Volkswagen in Parkville, Maryland, is an outstanding organization. We traded a 2014 VW Passat and received a generous trade value towards the purchase of a new 2022 Taos SEL. John DeMartin outstanding organization. We traded a 2014 VW Passat and received a generous trade value towards the purchase of a new 2022 Taos SEL. John DeMartino was honest and extremely knowledgeable about all the VW models, features, pricing and was helpful deciding a trim. John stepped us through the process seamlessly and we were on our way with a new vehicle in no time. John also printed an extra copy of our insurance card to place in the glove box. Value added service is not common today, but John is the exception. I highly recommend Heritage Volkswage and John DeMartino in Parkville, Maryland. More

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My sales transaction at Heritage Volkswagen Parkville was seamless from start to finish. My sales associate, John Demartino, was knowledgeable and honest. He made the buying experience enjoyable. I did no seamless from start to finish. My sales associate, John Demartino, was knowledgeable and honest. He made the buying experience enjoyable. I did not feel pressured to make a decision, rather I am confident that I made an informed purchase. John, as well as the General Sales Manager, Gabriel Walman, went above and beyond to accommodate my needs and requests. I am certain I will be a repeat customer. More

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Thought we found the perfect car on their inventory list so applied online and got pre approved. John DeMartino called right away and asked if I could come in same or next day. I was working so decided to s so applied online and got pre approved. John DeMartino called right away and asked if I could come in same or next day. I was working so decided to send my husband in to start financing paperwork to buy the vehicle and trade in my current car. KBB said my car was worth $15,998 with mileage and a few very minor scratches on a couple doors. Didn’t expect to get that much of course so asked what they could offer. They told my husband they could only offer me a little over $9000 because of reconditioning fees but original offer was a little over $12000. Looked at the reconditioning fees and they were trying to charge me to redo some work I just had done recently on my car. I looked up what my car sells on the lot with same make, model, year and mileage and they sell for $21000. So told my husband that’s a no from me but they told him we could negotiate AFTER they ran my credit and if the numbers were where we wanted to be. I told my husband there’s no point in running said numbers before the negotiations because if they couldn’t pay off my previous loan on the vehicle or come close what ever amount was left over would have to be carried over to my new loan. He went along with it anyway and while they were trying to get our loan approved my husband went to look at my new car. Well low and behold they brought out a different car. It was a lower grade model and a completely different color than the one I got pre approved for on their website. Once my husband told them that they asked oh which one? All he said was the white one and they knew exactly which car it was and told him it was sold 3 days prior. So how did I get pre approved for a car that was no longer there? And try to sell me a completely different downgraded model of the one I wanted for the same price? So obviously we ended up not trading or getting the other vehicle and my husband wasted 3 hrs and a hit to our credit score. I wrote to the GM in an email about the incident and never heard back. Not surprised! Ended up finding the vehicle at another dealership that was wonderful and didn’t try to rip me off and will never take my business to this dealership again even if they are the closest for service for my new vehicle. I would rather drive out of my way to another location. More

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John was a pleasure to work with and would go back to him for our next car purchase. He was very knowledgeable and straightforward. Thanks for helping us out, John! for our next car purchase. He was very knowledgeable and straightforward. Thanks for helping us out, John! More

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This is the second time I've bought a car from John. If that doesn't express how much faith and trust I have in him then I don't know what else will. I have worked with him during the crazy chip shortage m that doesn't express how much faith and trust I have in him then I don't know what else will. I have worked with him during the crazy chip shortage market of today and previously in the past when there was more inventory. This dealer is fair with pricing and John will go above and beyond to make sure you are knowledgeable as you make your decision with the type of car and trim levels. He is the best salesman I've worked with and in the future I will be sure to stop in when I need another vehicle. A special shoutout to the manager Gabe and Scott from Finance. They were very professional and made the long car buying process, short, concise and to the point. I finished everything in about 3 hours. More

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We highly recommend Heritage VW. Even though we live more than 60 miles away, If we buy another VW we will go back to see John at Heritage VW. than 60 miles away, If we buy another VW we will go back to see John at Heritage VW. More

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Katie was a great sales person and very helpful in getting me a great deal! All five were very helpful. Gabriel gave UNBELIEVABLE deal A+ getting me a great deal! All five were very helpful. Gabriel gave UNBELIEVABLE deal A+ More

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Everyone at Heritage Volkswagen Parkville was great! We were there to purchase a used vehicle and ended up leaving with a Brand New 2021 Tiguan. We are extremely satisfied with everyone we worked with and were there to purchase a used vehicle and ended up leaving with a Brand New 2021 Tiguan. We are extremely satisfied with everyone we worked with and would highly recommend anyone wanting to purchase a vehicle to stop by this dealership! More

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Through some miss understandings we got sent home with the wrong car and almost a week had gone by before we realized it (newborn). Gabe took care of the problem within a few days getting us in the car th the wrong car and almost a week had gone by before we realized it (newborn). Gabe took care of the problem within a few days getting us in the car that we originally thought we were buying. Gabe was polite, professional, helpful and went out of his way to make everything right. Thank you Gabe! John was our salesman and nothing to his fault did the above happen, he was upfront and told us everything we needed to know. I asked a ton of questions and john had a answer for everyone of them and didn't BS me with anything. Made everything so easy, even texted us on his day off to answer some questions. Thanks again John ! More

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