John Carbone

Always very professional, clean , polite and quick. These folks are very efficient and organized and nice These folks are very efficient and organized and nice More

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Very nice to get service and service department very nice and friendly I lease my Toyota Highlander for the last 6 years would like to see the service for 3 years instead of 2 years for leasing options and friendly I lease my Toyota Highlander for the last 6 years would like to see the service for 3 years instead of 2 years for leasing options More

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I trust and believe I will receive the best service from Toyota of Louisvlle. John reviews after service is completed so I will know ahead of time costs and other things that maybe needed next time. Which p Toyota of Louisvlle. John reviews after service is completed so I will know ahead of time costs and other things that maybe needed next time. Which provides best information to keep my car in the best shape. More

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This was an exceptional shop. I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very impressed with their professionalism and also the shop appearance itself. Thank you very much for all you did for me. More

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This location made me feel heard, no pressure, staff friendly, and caring. The staff at this location truly extended theirselves. This location was not convenient but well worth my drive. I will alway friendly, and caring. The staff at this location truly extended theirselves. This location was not convenient but well worth my drive. I will always recommend others to this Toyota location. More

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I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed was chaotic. From members of Toyota yelling at my grandmother over the phone when she was trying to figure out why the price of a part increases basically $1000 to being given the cold shoulder when I was finally able to pick up my car. To make amends of them keeping my car for 3+ weeks when it was only supposed to be one, I received a 3 month trail to Sirius XM….. I had to pay $1300 for a rental and had to keep extending it since they ordered the wrong part, and then it took a week (2 weeks) for it to come in, just for it to “get lost” and then I could finally pick up my car. I could’ve kept driving my car if I knew it would take that long for the part to come in but I was told it would be done by the next week. I have loved having my car but I will not be getting another Toyota thanks to the “customer service” I receive every time. More

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I took my car to get a oil change and tries rotated. I ask service tech if they would check air pressure because my front tires were low. The service tech yes.When I was driving home from work I checked I ask service tech if they would check air pressure because my front tires were low. The service tech yes.When I was driving home from work I checked to see if the pressure was same in each tire. The pressure was the same as when I took it in. This is how I know I didn’t get the tire rotation I paid for. My wife took her car for the same service and it took two hours and my car took 45 minutes. More

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Honest. Caring. Courteous. Good people whom have proven to be trustworthy! Happy to refer business to them Caring. Courteous. Good people whom have proven to be trustworthy! Happy to refer business to them More

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Had to get a tow due to a tire blow out! Tow was quick and Toyota of Louisville squeezed me in and had a tire on my car in 45 minutes on a Saturday. 5* service Tow was quick and Toyota of Louisville squeezed me in and had a tire on my car in 45 minutes on a Saturday. 5* service More

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Excellent service always. Like dealing with John Carbone. Always helpful. Prices are comparable and service done in a timely manner. Like dealing with John Carbone. Always helpful. Prices are comparable and service done in a timely manner. More

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