John Brittingham | Page 60

Gay Kia Service department sucks. They don’t communicate with their customer. I even left my email thanking it would be faster to respond by email than phone. My Kia Sorrento was towe They don’t communicate with their customer. I even left my email thanking it would be faster to respond by email than phone. My Kia Sorrento was towed there due to engine failure. I called my service advisor ( Billie) several times, and never got a call back. Finally after 2 week I went up there in person and spoke to John who was not my service advisor, but he nice enough all my questions. I informed my service that I needed a rental, and I also needed to know if towing would be reimbursed. He responded by says and I will check on it, and get back to you. I never heard back about either one. I finally picked up my car, and decided because of Gay Kia crappy service department to got rid of the car. We didn’t even take it home and traded for a Buick. More

by LGODEAUX Verified Customer Verified Customer

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Terrible job! They were supposed to fix my vehicle, not make it worse! I took it back,because a light came on after they 'fixed it'. They charged me 100 to check th They were supposed to fix my vehicle, not make it worse! I took it back,because a light came on after they 'fixed it'. They charged me 100 to check the code for the check light,after just paying them 1k. I took to another dealer and they told me that the previous dealer didn't to a good job. It's just awful 😖 More

by Carlina Verified Customer Verified Customer

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They are fast and prompt. I never had to wait more than 2 hours for my service appt. I never had to wait more than 2 hours for my service appt. More

by JAMIE.KIELY Verified Customer Verified Customer

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Gay family auto has always been amazing and taking care of me as well as my beautiful black Betty K5 in a timely manner, and they are always so considerate to my needs. I definitely would recommend Gay Fam of me as well as my beautiful black Betty K5 in a timely manner, and they are always so considerate to my needs. I definitely would recommend Gay Family Auto service department as well as they’re selling staff to anyone looking for a vehicle. You guys are amazing. Keep up the great work.!! More

by LANCERFXR2000 Verified Customer Verified Customer

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Always courteous and efficient service. Always helpful advice regarding the care of my vehicle. It’s if Happy feeling toward Gay Family Kia!! Always helpful advice regarding the care of my vehicle. It’s if Happy feeling toward Gay Family Kia!! More

by vkelley Verified Customer Verified Customer

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The people are always friendly and helpful. They take care of what I need in a short amount of time. The place is always clean. They have a place for children to play. They take care of what I need in a short amount of time. The place is always clean. They have a place for children to play. More

by smboysen1 Verified Customer Verified Customer

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John my service writer is amazing. Personable and honest. I’ve been an exclusive customer of Kia since 2011. From my optima to my stinger, Kia always comes through. Personable and honest. I’ve been an exclusive customer of Kia since 2011. From my optima to my stinger, Kia always comes through. More

by COMFORTER1970 Verified Customer Verified Customer

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I gave been buying all of my cars here ate Gay Family Auto. I have never had a problem. Auto. I have never had a problem. More

by yo69yo Verified Customer Verified Customer

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The service provided by your entire Team was excellent, prompt, courteous and professional. It is hard to find all of those qualities in one place these days. prompt, courteous and professional. It is hard to find all of those qualities in one place these days. More

by ESCOBAR_MLO Verified Customer Verified Customer

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John was attentive and helpful in explaining the products offered. Great service and a free car wash was a plus! offered. Great service and a free car wash was a plus! More

by jingying_94 Verified Customer Verified Customer

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