John Beam | Page 9

We had been looking for an M3 for over a month. We tried working with our local BMW dealer in Knoxville but they showed little interest in helping even though we had bought a 2013 BMW X5 from them. We sear working with our local BMW dealer in Knoxville but they showed little interest in helping even though we had bought a 2013 BMW X5 from them. We searched all the normal sites and found several cars to our liking but before we could get in touch with the dealership the cars were sold. Then we found this car on cars.com and immediately got in touch with John Beam. My wife actually found the car and called John to check availability. When she was told by John that the car was available she called me. I was on business travel to Wash DC and I called John. We agreed to the principles of the deal Wednesday night and on Friday my wife and I drove to Cincinnati. The immediate first impression of the dealership was amazingly positive as we were greeted as soon as we came in the door. We explained we were looking for John and we directed to him. John was knowledgeable, courteous, professional and prepared. He had the M3 ready for us to test drive and then when we returned he had the paperwork ready. In a relatively short time we were back on the road to Knoxville with our 2012 M3. This was a great buying experience. My wife stated on the trip back home that "the next time we are in the market for a BMW we will come back to the BMW Store." More

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I contacted The BMW Store after discovering that they had the specific BMW I wanted: 2011 328i xDrive Sport Wagon with "all" the packages, including the uncommon M-Sport package with manual transmission. the specific BMW I wanted: 2011 328i xDrive Sport Wagon with "all" the packages, including the uncommon M-Sport package with manual transmission. I spoke with Client Advisor John Beam almost every other day before coming to an acceptable agreement. During our many phone calls, John came across as very direct, open, and honest. He was informative, helpful and responsive while not being overbearing. I had a great buying experience with The BMW Store. I rated the BMW Store "OK" for price, but from the Dealer's perspective, they may not feel that is fair since we came to agreement on price. I knew what I was paying for the car and they did reduce the price of the car from their original asking price. As I mentioned, the cars are uncommon and I wanted a Sport Wagon with these options. I paid for what I wanted even if it was higher than expected or desired. I rated the BMW Store "Good" for Quality of Work because I didn't feel the cleaning / preparation (detail) of the car warranted a higher rating. It is a beautiful wagon and it was beautiful when I picked it up, but the presentation of the car could have been better. Originally, the BMW Store was not offering the car as a Certified Pre-Owned (CPO). I asked them to offer it as a CPO and they accommodated this request while still reducing their price. I flew into Cincinnati to pick up the car. Many things could have gone wrong with an on-line / telephone negotiation. Everything went very well - better than expected, in fact. I would do business with The BMW Store again and with John specifically. If I lived in Cincinnati, I would bring my BMW Sport Wagon into their shop for all service / maintenance needs. More

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This was my second used BMW purchased from John Beam at the BMW Store. I called him inquiring about test driving a car. He asked when I would like to come to the dealership, and when I arrived, he had it p the BMW Store. I called him inquiring about test driving a car. He asked when I would like to come to the dealership, and when I arrived, he had it pulled out front, running and waiting for me. After driving and discussing the car, we negotiated a good deal and I felt confident with my purchase. My previous experience with John was very positive as well. He was extremely patient with me as my decision process took much longer...weeks. I may have been able to find a less expensive deal elsewhere, but feel having the reassurance of a trusted dealership is well worth it to me! I recommend The BMW Store when looking for a new or used car to all my family and friends. More

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John worked very hard to find us the car we wanted, even coming in on his off day to meet with us so he could show us what they had available. He didn't waste our time showing us cars that were outside the coming in on his off day to meet with us so he could show us what they had available. He didn't waste our time showing us cars that were outside the specs of what we asked to see. He showed us a number of options in each car class, each with distinct features that might appeal to us. When we decided on a car to buy, the process was quick and easy. BMW offered financing at .9% and made the process of getting the financing easy. The only hiccup we experienced was that the car had a scratch on the bumper from apparently hitting something during a test drive. John got us into a loaner car, and had the dealership repair the damage to the point that it looked good as new. I feel like we got extremely good value for the car we purchased, and would definitely visit John Beam and the BMW Store again when we look for our next car. More

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Knew we wanted an SUV, so we called John in advance, and he has several for us to look at once we arrived. We quickly found the one we liked and within a couple hours drove it home. Excellent service in a he has several for us to look at once we arrived. We quickly found the one we liked and within a couple hours drove it home. Excellent service in a professional environment. More

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Experience was very pleasant. I called before hand and told John what I was looking for and my price range. When we arrived he had already chosen cars suitable for me. We took a look at them, and shortly told John what I was looking for and my price range. When we arrived he had already chosen cars suitable for me. We took a look at them, and shortly after test drove. After the test drive, we new we found the car. We signed the documents, and picked up our car a few days later. More

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Fourth consecutive BMW purchased from John. He is a seasoned and experienced representative. He is exceedingly fourth right and an advocate to the buyer. I would highly recommend him. seasoned and experienced representative. He is exceedingly fourth right and an advocate to the buyer. I would highly recommend him. More

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Absolutely love this dealership! People travel from all around the area just to come to THIS dealership. You won't get better service! If you are in the market for a Mini Cooper, John Beam is the best b around the area just to come to THIS dealership. You won't get better service! If you are in the market for a Mini Cooper, John Beam is the best by far. Nothing hidden- no scams. You will love it. More

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John Beam delivered the best customer experience I have had while looking for a new car. I would highly recommend him to family and friends. I will always consider driving 35 miles to the BMW Store in Ci had while looking for a new car. I would highly recommend him to family and friends. I will always consider driving 35 miles to the BMW Store in Cincinnati for all of my car needs. Sincerely, The Dierker Family More

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John did a great job. He was very friendly, attentive, and knowledgeable. We will definitely buy from him again. We were very impressed. Thanks, Joe Hunt and knowledgeable. We will definitely buy from him again. We were very impressed. Thanks, Joe Hunt More

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