Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
John Baessell
Refer Me
John Baessell
Service Director
Sunrise Volkswagen of Fort Pierce
5359 S US Highway 1
Fort Pierce, FL 34982
83 Reviews
Dealership Experience
5 yrs, 9 mos
Industry Experience
28 yrs, 7 mos
Languages Spoken
English
83 Reviews
Write a Review
83 Reviews of John Baessell
September 10, 2024
It's always great to see happy customers for I was one of them when I leased my vehicle 2 years ago. Sadly today, lack of service after the sale has changed all that. I don't enjoy writing negative reviews a them when I leased my vehicle 2 years ago. Sadly today, lack of service after the sale has changed all that. I don't enjoy writing negative reviews and prefer to write the positive but I had to here. Front tires and rear brakes needing replacement after 14,000 miles of prudent driving. When I spoke to Sales Manager Chris Falzone he completely agreed this was premature wear and was going to get with the General Manager / Owner Sidd Chandler to inquire about goodwill funding since this was a rare situation. Chris failed to call back and I drove to meet him face to face. Same understanding and desire to help. Gave me his card with his cell and told me to reach him via his cell since it was best. He said the next day he'd talk to Mr. Chandra. Nine days later after a few respectful text messages for status and nothing from Chris. VW Customer care stated it was not them but the dealership who could offer goodwill contrary to what Mr. Chandra stated. Mr Chandra wanted a VW Customer Care number to which I provided in emails to no avail. Mr. Chandra does not reply to his emails either. In closing, always great when buying a new car but never again from Sunrise VW after this lack of professionalism and disrespect. More
by JG
Other Employees Tagged: Jonthan Turk, Grant Holtzhauer, Sidd Chandra , Chris Falzone
September 05, 2024
Courteous and professional, accommodating and attentive to details. Takes their time to listen and work out a resolution. to details. Takes their time to listen and work out a resolution. More
by RAGGMUFF
Verified CustomerOther Employees Tagged: Grant Holtzhauer
June 30, 2024
John was an amazing service adviser, I will only use this service center from now on service center from now on More
by luke_longworth
Other Employees Tagged: Jonthan Turk, Grant Holtzhauer
April 21, 2024
Excellent service for my Volkswagen Tiguan. Will definitely bring my car here again. Everyone in the service department does a great job including the manager. Will definitely bring my car here again. Everyone in the service department does a great job including the manager. More
by GIRAFFE5626
Other Employees Tagged: Jonthan Turk
October 24, 2023
The Sunrise Teams are incredible- from Sales to Maintenance they know how to deliver great Customer Service Maintenance they know how to deliver great Customer Service More
by GQ
Other Employees Tagged: Jonthan Turk, Grant Holtzhauer
October 18, 2023
This is one of the best dealership treatment ai ever experiment. Everyone professional and the amount of waiting time for services its the fastest this is not a 5 star but 6+. experiment. Everyone professional and the amount of waiting time for services its the fastest this is not a 5 star but 6+. More
by eliezer429
September 21, 2023
Excellent sales team and management, the car buying process was made so easy, I told them what I wanted and what I had to work with, before I know it I was walking out the door with a new vehicle process was made so easy, I told them what I wanted and what I had to work with, before I know it I was walking out the door with a new vehicle More
by SMC111488
Other Employees Tagged: Jonthan Turk, Sidd Chandra, Ricardo Aguilera, Stacy Chagnon, Zack Clupny, Bill Hughes, Sara Haney, Jenna Phillips, Marcio Ruela
September 12, 2023
Thank you for all the sales people involved in buying my new car and also the financial people new car and also the financial people More
by mbeaty9966
Other Employees Tagged: Jonthan Turk, Grant Holtzhauer, Sean O'Connell, Kim Kehagias, Jenna Phillips , Monique Agoora
August 19, 2023
I enjoy the staff at Sunrise Volkswagen and how they treat their customers. I would buy a car from them again. treat their customers. I would buy a car from them again. More
by ladylyics16
Other Employees Tagged: Jonthan Turk, Grant Holtzhauer, Sidd Chandra, Raul Cabrera, Kim Kehagias , Cathy Munzar, and Syreeta to
June 27, 2023
Grant is always so friendly and welcoming when I arrive to the dealer. He is always looking to give me the best recommendations and service. Every time I’m there it’s relatively quick service and a complim to the dealer. He is always looking to give me the best recommendations and service. Every time I’m there it’s relatively quick service and a complimentary car wash without request. He’s personable, makes you feel cared for, and a priority. More
by BRITTANY.JOZAITIS
Other Employees Tagged: Grant Holtzhauer
Dealership Inventory (430 Vehicles)
