John Baessell

VERY UNPROFESSIONAL , he put me on hold over and over again and telling me his ex was having.problems with her boyfriend , i think he said her name it was Shannon ? Either way im so devastated i was push again and telling me his ex was having.problems with her boyfriend , i think he said her name it was Shannon ? Either way im so devastated i was pushed to the side , needless to say this is the last time you guys here from me , he even tried to get my number , and he wouldnt let me talk to his superviser , he needs a different career More

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Best dealership on the treasure coast from sales to service. Everyone is friendly and always willing to make an extra effort to make customers lifelong customers. service. Everyone is friendly and always willing to make an extra effort to make customers lifelong customers. More

by MARKSLOMSKI82 Verified Customer Verified Customer

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I drove my car to this dealership on a scheduled appointment for a warranty replacement part. I was advised by Scott my ignition went out in the process. I ended up having to have my car towed home. appointment for a warranty replacement part. I was advised by Scott my ignition went out in the process. I ended up having to have my car towed home. The manager John gave no resolution to fix my car or put it back in the state it was in before I drove it up there other than to pay them $600 to fix. Now I have to get my lawyer involved. On top of what this is now costing me these people were unapologetic and showed no empathy. They lack integrity and morales. More

by chiquitahickman Verified Customer Verified Customer

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The worst from top to bottom especially customer service. I would never recommend this place. I would never recommend this place. More

by Aneisha.wilson Verified Customer Verified Customer

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Sunrise is the Treasure Coasts premier Volkswagen service center. The scope of work was well communicated and completed ahead of schedule. ⭐️⭐️⭐️⭐️⭐️ center. The scope of work was well communicated and completed ahead of schedule. ⭐️⭐️⭐️⭐️⭐️ More

by Trevor Verified Customer Verified Customer

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Pleasant sales staff and do not pressure the customer. The after sales technical staff provide full vehicle knowledge and expert advice in an essy to understand way. The after sales technical staff provide full vehicle knowledge and expert advice in an essy to understand way. More

by RALPHSUGDEN Verified Customer Verified Customer

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Very disappointed in their after purchase service. I have a few issues that Volkswagen should stand behind, but they just blame others for their lousy product. I have a few issues that Volkswagen should stand behind, but they just blame others for their lousy product. More

by Escalady Verified Customer Verified Customer

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Best car dealership I ever got a car from would highly recommend this place excellent recommend this place excellent More

by ZADEALDULAIM Verified Customer Verified Customer

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It's always great to see happy customers for I was one of them when I leased my vehicle 2 years ago. Sadly today, lack of service after the sale has changed all that. I don't enjoy writing negative reviews a them when I leased my vehicle 2 years ago. Sadly today, lack of service after the sale has changed all that. I don't enjoy writing negative reviews and prefer to write the positive but I had to here. Front tires and rear brakes needing replacement after 14,000 miles of prudent driving. When I spoke to Sales Manager Chris Falzone he completely agreed this was premature wear and was going to get with the General Manager / Owner Sidd Chandler to inquire about goodwill funding since this was a rare situation. Chris failed to call back and I drove to meet him face to face. Same understanding and desire to help. Gave me his card with his cell and told me to reach him via his cell since it was best. He said the next day he'd talk to Mr. Chandra. Nine days later after a few respectful text messages for status and nothing from Chris. VW Customer care stated it was not them but the dealership who could offer goodwill contrary to what Mr. Chandra stated. Mr Chandra wanted a VW Customer Care number to which I provided in emails to no avail. Mr. Chandra does not reply to his emails either. In closing, always great when buying a new car but never again from Sunrise VW after this lack of professionalism and disrespect. More

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Courteous and professional, accommodating and attentive to details. Takes their time to listen and work out a resolution. to details. Takes their time to listen and work out a resolution. More

by RAGGMUFF Verified Customer Verified Customer

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