John Alvarez | Page 4

It was the easiest car purchase we have ever made, and our salesman, John, was excellent. our salesman, John, was excellent. More

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My previous car was bought at Gunn Nissan as well. Each experience was fully professional and efficient, and John Alvarez handled my most recent purchase with the same level of quality. Each experience was fully professional and efficient, and John Alvarez handled my most recent purchase with the same level of quality. More

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Professional and courteous! I appreciate John Alvarez’s help and care. I would recommend him anytime to other customers. Thank you I appreciate John Alvarez’s help and care. I would recommend him anytime to other customers. Thank you More

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Quick and straightforward. Very pleasant staff and helpful. Explained all steps and answered all questions. Car was amazing and ready for me. Very pleasant staff and helpful. Explained all steps and answered all questions. Car was amazing and ready for me. More

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Went in for a window replacement, our man Logan Bomer is awesome. He always takes care of us and goes above and beyond to make it right. awesome. He always takes care of us and goes above and beyond to make it right. More

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I was pleased with the way the salesman didn’t try to be deceptive or add on hidden charges. He was up front with price. deceptive or add on hidden charges. He was up front with price. More

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John Alvarez was very detailed and made us feel welcome. His direct to the point. And explained everything that we need to know, he showed us around and he thought us the feature of the car and spend time v His direct to the point. And explained everything that we need to know, he showed us around and he thought us the feature of the car and spend time very patiently. George also is very helpful. This place is definitely recommended. Team are very professional! Kudos to all of you! More

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Gunn Nissan has great customer service. Every person in every area took great care of our purchase. Every person in every area took great care of our purchase. More

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Gunn Nissan has great customer service! We had a very good experience. We will be returning customers. We had a very good experience. We will be returning customers. More

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During my recent car-buying experience, I had the displeasure of encountering an individual who did not live up to the professional standards one would expect from a car salesman. Unfortunately, my e displeasure of encountering an individual who did not live up to the professional standards one would expect from a car salesman. Unfortunately, my encounter with this salesperson, john, left a lasting negative impression that I feel compelled to share. From the moment my non-speaking english mother and I stepped into the dealership, it was apparent that the salesman's demeanor was abrasive and off-putting. Rather than fostering a warm and welcoming atmosphere, he adopted a condescending and belittling approach. Throughout the negotiation process, his abrasive behavior persisted. He constantly interrupted us, cutting our sentences off before we could fully express our concerns. It became evident that he was more focused on imposing his opinions rather than understanding and addressing our needs as a customer. At one point, I had to politely request that he calm down and refrain from using his abrasive approach when speaking to my family and our request for information of financing options. After I addressed him, with the same vocal tone he was projecting, we noticed a shift in attitude, but unfortunately his actions already had negative implications. Purchasing a car is a significant investment, and it should be an enjoyable and exciting experience regardless if a salesman has been in the career field for 20+ years or a day. Unfortunately, my encounter with this salesperson left a sour taste in my mouth and cast a shadow over what should have been a memorable milestone. As consumers, we should be treated with dignity, patience, and professionalism during the car-buying process, and should not have to bring up an issue like this before receiving the proper customer service, especially if our actions did not warrant any negative behavior. I understand people have bad days, but on this day and our interaction, john fell short of meeting those expectations. More

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