John Albono | Page 95

Everyone are very helpful, , do not mind going there, the rep that hep, us was very nice , I will definitely get another car there when my lease is up, rep that hep, us was very nice , I will definitely get another car there when my lease is up, More

by anniem57 Verified Customer Verified Customer

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Lokey Nissan provides good, friendly customer service. They take the time to listen and solve problems. When waiting for maintenance, their waiting room is comfortable and inviting. They take the time to listen and solve problems. When waiting for maintenance, their waiting room is comfortable and inviting. More

by Regenia Verified Customer Verified Customer

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I was very pleased but you don't post my responses. I was told I was on the do not survey list from back in 2012. I don't always say bad things so post my response!! Kevin did not wait on me that day but the told I was on the do not survey list from back in 2012. I don't always say bad things so post my response!! Kevin did not wait on me that day but the man who did was very good! More

by SANDYINFL2005 Verified Customer Verified Customer

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Your staff is great. Your appointments are on time. Plus your brand new dealership and very attractive is really very pleasurable experience to deal with your staff your brand new dealership and very attractive is really very pleasurable experience to deal with your staff More

by Gallagher Verified Customer Verified Customer

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everything about Lokey Nissan is Superior in every way everything about Lokey Nissan is Superior in every way her at the staff is polite are on time of their appointments and there are a new facility look everything about Lokey Nissan is Superior in every way her at the staff is polite are on time of their appointments and there are a new facility looks tremendous. I refer them to several of my friends More

by Gallagher Verified Customer Verified Customer

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Everything was excellent. I was assisted as soon as I arrived and did not have to wait long. Lokey has always been extremely courteous and therefore I will continue to return. arrived and did not have to wait long. Lokey has always been extremely courteous and therefore I will continue to return. More

by iwalkerclark Verified Customer Verified Customer

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This place is the best dealer i have been too! Professional courtesy was the best I recommend this place too everyone! As I drive I Lokey signs on their cars and I smile! Professional courtesy was the best I recommend this place too everyone! As I drive I Lokey signs on their cars and I smile! More

by shellie1021600 Verified Customer Verified Customer

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I bought my car from Eliu. He was very professional and helpful! Every time I’ve had my car serviced was a good experience. Thank you helpful! Every time I’ve had my car serviced was a good experience. Thank you More

by BRIAN@EFORMS.MOBI Verified Customer Verified Customer

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First let me start by saying, this dealership is a go to when purchasing/leasing a vehicle (Angelo is AMAZING!) but when it comes to the service department, this is a whole other story! I was not opposed when purchasing/leasing a vehicle (Angelo is AMAZING!) but when it comes to the service department, this is a whole other story! I was not opposed to the additional fee added into the purchase price for your service to be completed by them. We have purchased 3 cars from them and referred a couple others so we knew this going in. However, when you encounter a problem EVERY. SINGLE. TIME you bring your car in, I feel like this should be an option. From the disorganization (no one ever knows who to bring you to, what you’re there for, etc) to the available appointment times (I drive 30-45 minutes from home to there) it is never a smooth process. I have had my car in there a few times now for the same issue - which parts have been replaced but the most recent time I was never informed that the last part needed was “returned” due to timeframe from one appointment to the next (mind you - COVID happened with shutdowns, I am a healthcare professional so my schedule didn’t allow, and I drive a bit to get there). I was never informed of this until I was there for the part to be replaced. Do you not pre-plan your service appointments to ensure your day runs smoothly or to prevent customers from wasting time in their day? I have reached the point where frustration has set in and I don’t even want to bring my car there any longer (I make my husband do it!) but because I have paid for their service, I feel obligated. Now this is not the experience that all of my family encounter (my husband and daughter have never really had issues besides the disorganization), this is my personal experience. I hope that they find what weak links are creating issues for customers not to have an outstanding experience every service appointment. More

by jwilliamson1119 Verified Customer Verified Customer

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The dealership does a great job of making the patrons comfortable. I have always received great service with Lokey from the service mangers to the people who are doing the work on the vehicle. comfortable. I have always received great service with Lokey from the service mangers to the people who are doing the work on the vehicle. More

by apryle79 Verified Customer Verified Customer

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