John Albono | Page 10

Worst experience ever dealing with a salesman. We purchased a used Pre-Certified 2021 Nissan Frontier on 10/23/24. We were told we would be getting a second key but it had to be ordered. Brought We purchased a used Pre-Certified 2021 Nissan Frontier on 10/23/24. We were told we would be getting a second key but it had to be ordered. Brought the truck back in on 11/18/24 because there was an issue with the truck not always starting, there was a noise that sounded like water moving around in the dash, multiple chips and a small crack in the windshield that I seen after getting up close to wash it and also noticed a mudflap missing which it was also missing in the video that was emailed to us before we bought the truck. When I picked the truck back up the starting issue was fixed and the noise from under the dash was gone. The salesman said he needed to order the key that he'd forgot to and order the mudflap than he was to set up something with whoever it is they use for windshield work. I checked back with the salesman on 1/8/25 to see about the key, mudflap, and windshield and he said he would have to check on it and get back with me. It’s now 2/16/25 and I haven’t heard a word from him or anyone from the dealership. Not happy at all!! More

by Andyged61 Verified Customer Verified Customer

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Lokey is my favorite dealership of all times. They are honest, courteous and professional. The service advisors are the best ! They are honest, courteous and professional. The service advisors are the best ! More

by KIMKARMA6 Verified Customer Verified Customer

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Helpful, knowledgeable and courteous, The service writers don’t act like they know everything, they actually listen to your problem description and make very informative decisions based on what you both agre don’t act like they know everything, they actually listen to your problem description and make very informative decisions based on what you both agree on, not just what they think. More

by janzfedor Verified Customer Verified Customer

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Very professional knowledgeable and courteous. Easy to set up an appointment. Happy with our Nisson car. Easy to set up an appointment. Happy with our Nisson car. More

by Cdegrotto Verified Customer Verified Customer

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unable to diagmostic the issue with my Nissan quest . did not take the time for a proper diagnostic did not take the time for a proper diagnostic More

by fation Verified Customer Verified Customer

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The service at Lokey Nissan is always professional and exceptional..they are friendly and get the job done exceptional..they are friendly and get the job done More

by CRISTINADANEllo Verified Customer Verified Customer

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On December 18,2024 my car was dead. AAA gave me a boost and recommended I go directly to a Nissan dealership. I went, sat for about an hour than was advised the battery was fine, yet if AAA gave me a boost and recommended I go directly to a Nissan dealership. I went, sat for about an hour than was advised the battery was fine, yet if I left it overnight they would recheck it in the morning. I called around 11AM, was told the service advisor wasn’t answering her call, they would email her. 2 calls later last one about 3:45pm the same. I asked to speak with a manager, found service advisor.was off for the day, my car was fine. 2 weeks later the same thing happened. This time I didn’t go to the dealership, as I lost faith. Problem diagnosed as a loose terminal as lots of corrosion on the other. Cleaned and tightened battery jumped. So did Lokey really do more than point a probe and nothing more on 12/18/24. I feel that mechanic knowing they weren’t going to $$$ blew it off and did nothing. After telling friends I found others had stories similar, and won’t use them unless like the battery under warranty as mine was. More

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Excellent , fast and efficient service agent. The mechanic was amazing as well. Thank you very much The mechanic was amazing as well. Thank you very much More

by Elaine Horne Verified Customer Verified Customer

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Offers rides to and from dealer when getting car repairs. Clean waiting area with snacks. Good working staff repairs. Clean waiting area with snacks. Good working staff More

by colli11.grannie9912 Verified Customer Verified Customer

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I Have purchased quality cars and service since 2003. Lifetime oil changes is a plus! Lifetime oil changes is a plus! More

by HBLOME Verified Customer Verified Customer

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